{"componentChunkName":"component---src-pages-index-js","path":"/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"allContentfulSupportSitePage":{"edges":[{"node":{"title":"BritBox no longer available on YouView Devices from the 30th of April","slug":"britbox-no-longer-available-on-youview-devices-from-the-30th-of-april","id":"44f81b5c-070f-5b83-a600-85b0d3dba70a","createdAt":"1712153456","updatedAt":"1712229106","pageTopic":null,"pageProduct":null,"description":{"childMarkdownRemark":{"html":"

The standalone BritBox app will no longer be available from the end of April 2024. After that the only way to watch BritBox will be with an ITVX Premium subscription.

"}},"body":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Why is BritBox leaving YouView?","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The BritBox app and website are closing at the end of April 2024. BritBox has a new home on ITVX. You can continue viewing BritBox content with an ITVX Premium subscription. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"When will this take effect?","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The app will no longer be available from the 30th of April 2024.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Do I need to do anything?","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The app will be removed automatically, if you still wish to watch BritBox content you will need to do so through ITVX Premium on your device.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Where can I find more information?","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You can find more information on the ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.britbox.co.uk/help"},"content":[{"nodeType":"text","value":"BritBox Help Page","marks":[],"data":{}}]},{"nodeType":"text","value":" or contact them via their ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"mailto:Help@britbox.co.uk"},"content":[{"nodeType":"text","value":"email address","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]}]}}}},{"node":{"title":"End of Support for Humax T1000","slug":"end-of-support-for-humax-t1000","id":"19cf4778-5ae6-5564-8386-0eb7e96c0583","createdAt":"1706718971","updatedAt":"1707395524","pageTopic":null,"pageProduct":null,"description":{"childMarkdownRemark":{"html":"

From 28th February 2024, we will no longer support Humax T1000 set-top boxes.

"}},"body":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"What will change?","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Any features that require an internet connection will no longer be accessible. This includes access to all apps and features such as Search, the Backwards Programme Guide and image thumbnails.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You will still be able to use these boxes to watch and record Freeview channels with your aerial.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Which devices are affected?","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"This will affect all Humax T1000 models including those provided or sold by BT & Plusnet.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"What are my options?","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We released the T1000 set-top box over 10 years ago and since then, we’ve launched more devices using newer technologies with more features and apps available.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"To get the best YouView experience please look at the set-top boxes available from BT/EE and TalkTalk, or Sony Android TVs with Live TV & Catchup.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}}}},{"node":{"title":"Useful Contacts","slug":"useful-contacts","id":"8814792d-e841-5c1a-9250-88aa72702ebc","createdAt":"1557752672","updatedAt":"1687881627","pageTopic":null,"pageProduct":null,"description":{"childMarkdownRemark":{"html":"

Having trouble? Here are a list of useful contacts.

"}},"body":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":" ","marks":[],"data":{}}]}]}}}},{"node":{"title":"New Homescreen","slug":"homescreen","id":"23f071c8-6559-53bb-aee6-c8fc102ff882","createdAt":"1614352350","updatedAt":"1687870992","pageTopic":null,"pageProduct":null,"description":null,"body":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"YouView has begun a new and exciting journey to replace the main menu with an improved home screen, giving you easier access to all the same great content in a seamless experience.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"This is the start of releasing many more exciting features, as we aim to create a more personalised experience to help you browse and find TV shows and films that are relevant to you.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We will be rolling this out to YouView users over the next couple of months so watch out for this appearing on your box.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"*Please note that the Home Screen will look slightly different to the photos depending on your TV service provider. ","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5LjM4RA8Hm7zdZJAB11bOm","type":"Asset","createdAt":"2021-03-03T13:33:42.289Z","updatedAt":"2021-03-03T13:33:42.289Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":3,"revision":1,"contentful_id":"5LjM4RA8Hm7zdZJAB11bOm"},"fields":{"title":{"en-US":"Home Screen"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5LjM4RA8Hm7zdZJAB11bOm/c2c041917cbc0ca31ce855a333951338/Home_Screen.jpg","details":{"size":11938385,"image":{"width":5000,"height":3350}},"fileName":"Home Screen.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"A new","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" ","marks":[],"data":{}},{"nodeType":"text","value":"Home Screen replaces the Main Menu","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We’ve recently replaced the current menu with a new improved home screen, giving you easier access to the same great content. To open the home screen, press the YouView button on your remote.","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6ExDYCEcdCmFtrrdE55WB7","type":"Asset","createdAt":"2021-02-25T12:20:10.463Z","updatedAt":"2021-02-25T12:20:10.463Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"6ExDYCEcdCmFtrrdE55WB7"},"fields":{"title":{"en-US":"Home screen - guide"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6ExDYCEcdCmFtrrdE55WB7/a5fa22d876d7b48d566f23767249403a/Home_screen_-_guide.jpg","details":{"size":229275,"image":{"width":1920,"height":1080}},"fileName":"Home screen - guide.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\n","marks":[],"data":{}},{"nodeType":"text","value":"Tuning to live TV on the home screen\r\n","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"After opening the home screen, you will land on the guide button\r. Pressing OK will launch the guide or alternatively, scroll right to browse the live TV carousel. ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"daROQhotEBaP29YXBUOtw","type":"Asset","createdAt":"2021-02-25T12:20:09.742Z","updatedAt":"2021-02-25T12:20:09.742Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"daROQhotEBaP29YXBUOtw"},"fields":{"title":{"en-US":"Home screen - guide 2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/daROQhotEBaP29YXBUOtw/d0077fcae0f58f826aca0e455f1bd44f/Home_screen_-_guide_2.jpg","details":{"size":228882,"image":{"width":1920,"height":1080}},"fileName":"Home screen - guide 2.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\r\n","marks":[],"data":{}},{"nodeType":"text","value":"Opening an app\r\n","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"After opening the home screen, scroll down to the second carousel and press right to browse the apps. ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3OLQtAOwmqsLLEujjlCEG8","type":"Asset","createdAt":"2021-02-25T12:20:10.431Z","updatedAt":"2021-02-25T12:20:10.431Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"3OLQtAOwmqsLLEujjlCEG8"},"fields":{"title":{"en-US":"Home screen - apps"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3OLQtAOwmqsLLEujjlCEG8/be1d721d78295f872858baf245491f6a/Home_screen_-_apps.jpg","details":{"size":261289,"image":{"width":1920,"height":1080}},"fileName":"Home screen - apps.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"XyZdW5mCDGswQfS3OlyYA","type":"Asset","createdAt":"2021-02-25T12:20:09.910Z","updatedAt":"2021-02-25T12:20:09.910Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"XyZdW5mCDGswQfS3OlyYA"},"fields":{"title":{"en-US":"Home screen - apps 2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/XyZdW5mCDGswQfS3OlyYA/8f45ca0acf96f5ea2560058916faf445/Home_screen_-_apps_2.jpg","details":{"size":259059,"image":{"width":1920,"height":1080}},"fileName":"Home screen - apps 2.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\r\n","marks":[],"data":{}},{"nodeType":"text","value":"Accessing MyTV\r\n","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"After opening the home screen, scroll down to the third carousel","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5m2gNzyGQyttsQKhc3klrt","type":"Asset","createdAt":"2021-02-25T12:20:10.423Z","updatedAt":"2021-02-25T12:20:10.423Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"5m2gNzyGQyttsQKhc3klrt"},"fields":{"title":{"en-US":"Home screen - mytv"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5m2gNzyGQyttsQKhc3klrt/53724cf5ed836680ff12e111b7a43ca3/Home_screen_-_mytv.jpg","details":{"size":284570,"image":{"width":1920,"height":1080}},"fileName":"Home screen - mytv.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You can press OK to launch the MyTV area or press right to scroll across your most recent recordings and items in your watchlist. Press OK to launch a recording or item in your watchlist.\r\n","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1gGYPWn3y7PUfFh7qqO2Qy","type":"Asset","createdAt":"2021-02-25T12:20:09.667Z","updatedAt":"2021-02-25T12:20:09.667Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"1gGYPWn3y7PUfFh7qqO2Qy"},"fields":{"title":{"en-US":"Home screen - mytv 2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1gGYPWn3y7PUfFh7qqO2Qy/48707969c2467985dc152b8c81473784/Home_screen_-_mytv_2.jpg","details":{"size":289501,"image":{"width":1920,"height":1080}},"fileName":"Home screen - mytv 2.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\r\n","marks":[],"data":{}},{"nodeType":"text","value":"Search\r\n","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"We now have a full-screen search feature. We can help you find what you're looking for and if it's available on demand or on live TV in the next 7 days.\r\n\r\nEither press the Search button on your remote or navigate up and press OK on the word Search top left\r\n","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"AtqtwnqggAPmoCnRYxgFs","type":"Asset","createdAt":"2021-02-25T12:20:09.749Z","updatedAt":"2021-02-25T12:20:09.749Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"AtqtwnqggAPmoCnRYxgFs"},"fields":{"title":{"en-US":"Home screen - search"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/AtqtwnqggAPmoCnRYxgFs/986acd4fcacaa3cd925402361f6266c0/Home_screen_-_search.jpg","details":{"size":238201,"image":{"width":1920,"height":1080}},"fileName":"Home screen - search.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Once full-screen search opens, you can start typing using either your remote of the on-screen keyboard\r\n","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c53yeBYkI3wdIoBAY0ZtYuF","type":"Asset","createdAt":"2021-02-25T12:20:10.485Z","updatedAt":"2021-02-25T12:20:10.485Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"53yeBYkI3wdIoBAY0ZtYuF"},"fields":{"title":{"en-US":"Home screen - search 2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/53yeBYkI3wdIoBAY0ZtYuF/825a1f6d8fe6adc22e5daee7abd7d29f/Home_screen_-_search_2.jpg","details":{"size":126929,"image":{"width":1920,"height":1080}},"fileName":"Home screen - search 2.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Search suggestions will be offered as you type, you can move down to click on one of these or continue typing and press OK","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4qdThrq54Lkb7wUYJENfQD","type":"Asset","createdAt":"2021-02-25T12:20:09.746Z","updatedAt":"2021-02-25T12:20:09.746Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"4qdThrq54Lkb7wUYJENfQD"},"fields":{"title":{"en-US":"Home screen - search 3"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/4qdThrq54Lkb7wUYJENfQD/58691e248234e39434b3fb9ab78bbc9a/Home_screen_-_search_3.jpg","details":{"size":125863,"image":{"width":1920,"height":1080}},"fileName":"Home screen - search 3.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You’ll also see shows you recently searched for and watched below the search field. Click on these titles will quickly take you to that content \r\n","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5oJNMAYPAc9VC8PlwfrKVw","type":"Asset","createdAt":"2021-02-25T12:20:09.737Z","updatedAt":"2021-02-25T12:20:09.737Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"5oJNMAYPAc9VC8PlwfrKVw"},"fields":{"title":{"en-US":"Home screen - search 4"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5oJNMAYPAc9VC8PlwfrKVw/94e01188e9b5c4678fc79c996e720f07/Home_screen_-_search_4.jpg","details":{"size":115817,"image":{"width":1920,"height":1080}},"fileName":"Home screen - search 4.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6vsghHqY6AGGEcX601ZpIO","type":"Asset","createdAt":"2021-03-08T17:16:42.912Z","updatedAt":"2021-03-08T17:16:42.912Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6vsghHqY6AGGEcX601ZpIO"},"fields":{"title":{"en-US":"Search"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6vsghHqY6AGGEcX601ZpIO/8549dfef664e50f37e775c2596947ad7/WIN_20210305_13_36_06_Pro.jpg","details":{"size":236857,"image":{"width":1920,"height":1080}},"fileName":"WIN_20210305_13_36_06_Pro.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"\r","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Settings & Help","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Settings & Help are still located in the top right corner. To get to it, you need to press up and then right on the remote control. ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c236CwiDML0zDKkhKBw0A16","type":"Asset","createdAt":"2021-02-25T12:20:09.739Z","updatedAt":"2021-02-25T12:20:09.739Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"236CwiDML0zDKkhKBw0A16"},"fields":{"title":{"en-US":"Home screen - Settings"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/236CwiDML0zDKkhKBw0A16/80f1fb956839fdd49a3c3497b623fa0a/Home_screen_-_Settings.jpg","details":{"size":225593,"image":{"width":1920,"height":1080}},"fileName":"Home screen - Settings.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}}}},{"node":{"title":"Important Information regarding the YouView Mobile App","slug":"mobile-app","id":"0ae3d643-6804-5bad-b263-3a202ce252ef","createdAt":"1580735932","updatedAt":"1601477875","pageTopic":null,"pageProduct":null,"description":null,"body":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"YouView will be phasing out support for the YouView mobile app with final support ending on the ","marks":[],"data":{}},{"nodeType":"text","value":"31st March 2020","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":". The YouView mobile app will then be removed from the App Store and Google Play. \r\n\r\nBT are be opening up the remote record functionality within the BT TV app for all* YouView users by the end of March. This means that users will be able to book recordings remotely to their YouView box using the BT TV app even if they do not have a BT TV subscription.\r\n\r\nThe BT TV app currently requires users to log-in with a BT TV account to use the remote record feature - by the end of March it will no longer be necessary to sign in to use this feature. \r\n\r\n","marks":[],"data":{}},{"nodeType":"text","value":"Why is this happening?\r\n","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"\r\nAt YouView our mission is to combine cutting edge technology with Live TV and On Demand television to deliver a brilliantly smart TV experience for our customers. \r\n\r\nIn order to deliver the most innovative TV experience, we are refocusing development away from ‘direct to consumer’ products and toward delivering best in class TV technology services direct to our customers BT, TalkTalk, Humax and Sony. \r\n\r\nAs such we will no longer be continuing a YouView stand-alone mobile app and instead will support our customers by providing functionality in their own branded TV apps.\r\n\r\n","marks":[],"data":{}},{"nodeType":"text","value":"What happens now to my access?\r\n","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"\r\nWe’ll be phasing out support for the YouView mobile app which means you will no longer be able to use the app or send recording requests.\r\n\r\n","marks":[],"data":{}},{"nodeType":"text","value":"What are the alternatives to the YouView App – and where can I find them? \r\n","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"\r\nBy the end of March 2020, the BT TV app will be available to all* YouView users to be able to set recordings remotely. This app can be found in the app store. \n\n*This is not compatible with 1st generation set top boxes (e.g. BT/Humax T1000, Humax T1010, TalkTalk DN370T & Huawei DN371T) or Sony TVs.\n\n\n\n \r\n","marks":[],"data":{}}],"data":{}}]}}}},{"node":{"title":"Latest Sony Versions","slug":"latest-software-versions-sony","id":"a0cfa8b7-9258-5f01-adf0-3b1104246878","createdAt":"1559053674","updatedAt":"1588170133","pageTopic":{"slug":"software-updates"},"pageProduct":{"slug":"youview-on-sony"},"description":{"childMarkdownRemark":{"html":"

Whether you’re looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections.

"}},"body":null}},{"node":{"title":"Latest Box Versions","slug":"latest-software-versions","id":"b82083e2-f7e3-5de7-a1b1-9717913bcb69","createdAt":"1559051973","updatedAt":"1588170133","pageTopic":{"slug":"software-updates"},"pageProduct":{"slug":"youview-box"},"description":{"childMarkdownRemark":{"html":"

Whether you’re looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections.

"}},"body":null}},{"node":{"title":"Latest App Versions","slug":"latest-software-versions-mobile-app","id":"1f469e94-92c8-550f-ae1e-458a58bc7276","createdAt":"1559053704","updatedAt":"1588170133","pageTopic":{"slug":"software-updates"},"pageProduct":{"slug":"mobile-app"},"description":{"childMarkdownRemark":{"html":"

Whether you’re looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections.

"}},"body":null}}]},"contentfulSupportSiteOverview":{"id":"6ce9ec26-cc29-57ac-afdc-e4eb17b24a71","title":"Overview","homepageContentTiles":[{"id":"90338f8c-7692-57c2-a7f8-f1503736f3c4","title":"Top 5 Solutions","description":null,"topic":null,"url":null,"icon":null,"tileArticles":[{"__typename":"ContentfulSupportSiteArticle","title":"Fix for YVM102","slug":"fix-for-yvm102","articleCategoryTopic":{"slug":"error-messages"},"productReference":{"slug":"youview-box"}},{"__typename":"ContentfulSupportSiteArticle","title":"Reset your remote control","slug":"reset-your-remote-control","articleCategoryTopic":{"slug":"box-and-remote"},"productReference":{"slug":"youview-box"}},{"__typename":"ContentfulSupportSitePage","title":"Useful Contacts","slug":"useful-contacts","pageTopic":null,"pageProduct":null},{"__typename":"ContentfulSupportSiteArticle","title":"Fix for YVM302","slug":"fix-for-yvm302","articleCategoryTopic":{"slug":"error-messages"},"productReference":{"slug":"youview-box"}},{"__typename":"ContentfulSupportSiteArticle","title":"Missing freeview channels","slug":"missing-freeview-channels","articleCategoryTopic":{"slug":"channels"},"productReference":{"slug":"youview-box"}}]},{"id":"f7efcf0f-7101-5ce6-8542-bb404d6d2584","title":"Latest updates","description":null,"topic":{"title":"Updates","slug":"software-updates"},"url":null,"icon":null,"tileArticles":null},{"id":"536fe0c9-fc1a-52d4-a8eb-05aa1b3f72d9","title":"Videos & Guides","description":{"childMarkdownRemark":{"html":"

Helpful videos and handy user guides

"}},"topic":null,"url":"/help-videos-user-guides","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7rdxnZBApyiIIeNBc5y66c/934cf36b2e6317bc0eb4d0e28c9e9005/videos-and-guides.svg","details":{"image":{"width":96,"height":70}}}},"tileArticles":null},{"id":"afff616a-caa0-56bd-b6ba-665110213b0d","title":"Our Community","description":{"childMarkdownRemark":{"html":"

Got a question? Ask our community of YouView experts

"}},"topic":null,"url":"https://community.youview.com/","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1bkrRjyRrTxOYB1UWIR3O2/e40175edd400d8c7dc08e7509e2e1e02/community-white.svg","details":{"image":{"width":104,"height":64}}}},"tileArticles":null}]},"contentfulSupportSiteContentTile":{"title":"Top 5 Solutions","contentful_id":"6lbi43qqXW8zWcolHjpi81","id":"90338f8c-7692-57c2-a7f8-f1503736f3c4","tileArticles":[{"__typename":"ContentfulSupportSiteArticle","id":"f5b8c720-f839-53e5-8a59-d3ef529af653","slug":"fix-for-yvm102","title":"Fix for YVM102","articleBody":{"content":[{"content":[{"content":null,"value":"It seems your box has lost touch with your router. Try these steps and we’ll help you reconnect:"}]}],"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It seems your box has lost touch with your router. Try these steps and we’ll help you reconnect:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"description":{"description":"Broadband connection unavailable"},"articleCategoryTopic":{"slug":"error-messages"},"productReference":{"slug":"youview-box"}},{"__typename":"ContentfulSupportSiteArticle","id":"b6ec51a7-c574-5988-bcee-3341c3a5907e","slug":"reset-your-remote-control","title":"Reset your remote control","articleBody":null,"description":{"description":"If your remote starts acting up, try resetting it. Pick your remote:"},"articleCategoryTopic":{"slug":"box-and-remote"},"productReference":{"slug":"youview-box"}},{"__typename":"ContentfulSupportSitePage","id":"8814792d-e841-5c1a-9250-88aa72702ebc","slug":"useful-contacts","title":"Useful Contacts","description":{"childMarkdownRemark":{"id":"47856f67-5671-5b32-9895-dde77f935f26"},"description":"Having trouble? Here are a list of useful contacts. "},"body":{"content":[{"content":[{"value":" "}]}]}},{"__typename":"ContentfulSupportSiteArticle","id":"bdd44e43-a768-5d19-bae9-6876fc892a32","slug":"fix-for-yvm302","title":"Fix for YVM302","articleBody":{"content":[{"content":[{"content":null,"value":"Looks like we’re not getting enough signal from your aerial at the moment. "}]}],"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Looks like we’re not getting enough signal from your aerial at the moment. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"description":null,"articleCategoryTopic":{"slug":"error-messages"},"productReference":{"slug":"youview-box"}},{"__typename":"ContentfulSupportSiteArticle","id":"1f2c8caa-f40a-5b6b-b9df-0b822d52fd50","slug":"missing-freeview-channels","title":"Missing freeview channels","articleBody":null,"description":{"description":"If you’re missing Freeview channels from your guide, it’s likely to be a result of a signal issue. Try these steps and we’ll see if we can recover your missing channel(s):"},"articleCategoryTopic":{"slug":"channels"},"productReference":{"slug":"youview-box"}}]},"allContentfulSupportSiteArticle":{"edges":[{"node":{"title":"BT Software Update - 4.0.224 / 0.2.174 BT TV Box Mini Launch","slug":"bt-software-update-4-0-224-0-2-174-bt-tv-box-mini-launch","id":"76e7802a-94bd-58c2-ad1d-41f6786163f8","createdAt":"1661503937","updatedAt":"1767960480","description":{"childMarkdownRemark":{"html":"

This is a software release for the new BT TV Box Edge device.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.0.228 / 0.2.202","slug":"bt-software-update-4-0-228-0-2-202","id":"2cd5c201-34fa-5d9e-bce3-033ae88fe010","createdAt":"1662108300","updatedAt":"1767960465","description":{"childMarkdownRemark":{"html":"

This is a software update for BT TV Box Edge devices which adds the Visual Guide replacement for the Mini Guide.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.1.52 / 0.4.170","slug":"bt-software-update-4-1-52-0-4-170","id":"30e8c660-4f2e-5638-aeea-2328ca276273","createdAt":"1686670905","updatedAt":"1767960433","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Edge devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.0.246 / 0.3.52","slug":"bt-software-update-4-0-246-0-3-52","id":"81771185-c4a6-5821-8a61-28cdad554097","createdAt":"1665419696","updatedAt":"1767960425","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Edge devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.0.252 / 0.3.102","slug":"bt-software-update-4-0-252-0-3-102","id":"dcde2fd6-cd36-59a3-8226-9f3007fba264","createdAt":"1667840359","updatedAt":"1767960413","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Edge devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.1.4 / 0.3.176","slug":"bt-software-update-4-1-4-0-3-176","id":"a7b101aa-1fb6-5e3f-8408-16e1a92221aa","createdAt":"1673280805","updatedAt":"1767960403","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Edge devices which contains a fix for Hidden Channels in Visual Guide, as well as a number of other maintenance fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.1.4 / 0.4.46","slug":"bt-software-update-4-1-4-0-4-46","id":"285371ef-9c12-5cf0-b1f1-3ad51b8b8a60","createdAt":"1678293455","updatedAt":"1767960391","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Edge devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.1.52 / 0.4.198","slug":"bt-software-update-4-1-52-0-4-198","id":"63ce0d9e-098f-51f0-a702-4e2da74c8f62","createdAt":"1767960383","updatedAt":"1767960383","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Edge devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.1.22 / 0.4.124","slug":"bt-software-update-4-1-22-0-4-124","id":"1f4b826a-631f-5312-a539-0ba15c618a0d","createdAt":"1683040261","updatedAt":"1767960369","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Edge devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Can I use an aerial booster?","slug":"can-i-use-an-aerial-booster","id":"95b88dd4-a49e-503f-b589-e6f075bd174a","createdAt":"1558516952","updatedAt":"1715695317","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"About YouView","slug":"about-youview"}}},{"node":{"title":"Box too far from router to connect","slug":"box-too-far-from-router-to-connect","id":"efe5e6a4-4523-5e41-9b84-1d711973a4a9","createdAt":"1557494770","updatedAt":"1715682925","description":{"childMarkdownRemark":{"html":"

We recommend using powerline adapters if your router is too far from your box. These help carry your broadband signal over long distances using...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Enable & disable YouView","slug":"enable-disable-youview","id":"fbc5efaa-889a-5348-9de9-b6e8ad4b51c2","createdAt":"1558434025","updatedAt":"1711376873","description":{"childMarkdownRemark":{"html":"

YouView on Sony is an app that can be enabled or disabled at your leisure. But we're sure once you've tried YouView, you'll love it.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Fix for YVM3302","slug":"fix-for-yvm3302","id":"2c505412-a7ab-5560-82ef-2d059364aa2a","createdAt":"1607599908","updatedAt":"1707324829","description":null,"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Changing HDMI resolution","slug":"changing-hdmi-resolution","id":"e70a94fd-755b-55ea-9ee4-37e123032fb9","createdAt":"1557494695","updatedAt":"1696432356","description":{"childMarkdownRemark":{"html":"

Not all HD TV’s have the same HDMI resolution. You can change the resolution in the settings menu to match your TV:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Setting up your box","slug":"setting-up-your-box","id":"3fd19713-c2d0-58dd-a3d8-07ec7e663b6c","createdAt":"1559821854","updatedAt":"1695735545","description":{"childMarkdownRemark":{"html":"

Need help setting up your box?

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"YouView features on Sony TVs","slug":"youview-features-on-sony-tvs","id":"aaad7e37-d0c7-5542-9616-87135e2b7028","createdAt":"1558450432","updatedAt":"1688055083","description":{"childMarkdownRemark":{"html":"

We offer a number of great features on a compatible Sony TV. This is what you can enjoy if you use YouView on a compatible Sony TV:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"About YouView on Sony","slug":"about-youview-on-sony"}}},{"node":{"title":"Box installation","slug":"box-installation","id":"5ab2a22b-f3e6-583a-90f4-7b2452f2fa7a","createdAt":"1557493544","updatedAt":"1687967525","description":{"childMarkdownRemark":{"html":"

Our super simple set up makes the box easy to install. You can follow our connection guide if you need to double check anything.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Fix for YVM502","slug":"fix-for-yvm502","id":"40d9708a-de7d-5e6a-9534-b38eebb4c2ef","createdAt":"1557483400","updatedAt":"1687967499","description":{"childMarkdownRemark":{"html":"

TV service unavailable

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Remote control guide","slug":"remote-control-guide","id":"3a0b06f4-fc62-5d1f-83ae-c7875702201f","createdAt":"1557844041","updatedAt":"1687967490","description":{"childMarkdownRemark":{"html":"

We have all the information you need to use your YouView remote control.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Changing Broadband Provider","slug":"changing-broadband-provider","id":"5fcd5675-c977-5666-b055-acbadee27d61","createdAt":"1555957985","updatedAt":"1687967469","description":{"childMarkdownRemark":{"html":"

Looking to change your broadband provider?

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Can't watch subscription channels","slug":"cant-watch-subscription-channels","id":"3aa09205-4ba4-58be-b38f-1c0639a72cdf","createdAt":"1557848245","updatedAt":"1687967443","description":{"childMarkdownRemark":{"html":"

Subscription channels use your internet, so if you have a broadband connection issue, you could run into trouble watching them. These steps could help:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Using YouView without internet","slug":"using-youview-without-internet","id":"fb57b3ca-3754-5e40-9f28-b9e61bbc5591","createdAt":"1557500179","updatedAt":"1687965899","description":{"childMarkdownRemark":{"html":"

YouView is a connected service that uses the internet for most of our best features, like On Demand, scroll back TV or search. You can use YouView without an internet connection but...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Using a satellite dish","slug":"using-a-satellite-dish","id":"5e6415ab-787a-5e1f-a9e8-debaba079ff6","createdAt":"1557495477","updatedAt":"1687965750","description":{"childMarkdownRemark":{"html":"

YouView tunes Freeview channels not Freesat channels, so we need...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Help with signal interference","slug":"help-with-signal-interference","id":"535103bc-322a-50cf-8a4c-0ceadea71917","createdAt":"1558521526","updatedAt":"1687965716","description":{"childMarkdownRemark":{"html":"

Your aerial brings you all your Freeview channels but can be affected by signal interference. Here’s a guide to identifying what could be interfering with your signal:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"How to improve your signal","slug":"how-to-improve-your-signal","id":"916ae2d0-2d71-571c-a84e-0a928a6198ff","createdAt":"1557502694","updatedAt":"1687965694","description":{"childMarkdownRemark":{"html":"

Your aerial is an important part of your set up. It brings you all your Freeview channels. Here’s some free information to help you get the best out of your aerial set up:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Getting radio channels","slug":"getting-radio-channels","id":"025f1d41-cc3b-5a13-9525-a13905e708b7","createdAt":"1557848018","updatedAt":"1687965580","description":{"childMarkdownRemark":{"html":"

With YouView you can tune in to a selection of the UK’s finest radio stations. All you need is...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Using Maintenance Mode","slug":"using-maintenance-mode","id":"ffba88c1-54b0-5122-99cd-9beb55d4393a","createdAt":"1559309343","updatedAt":"1687965562","description":{"childMarkdownRemark":{"html":"

Maintenance mode is used to recover your box when something has gone wrong with it. You can restore your box back to its factory settings, letting you start again from a clean slate.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Fix for YVM302","slug":"fix-for-yvm302","id":"bdd44e43-a768-5d19-bae9-6876fc892a32","createdAt":"1556887628","updatedAt":"1687943038","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Broadband speed requirements","slug":"broadband-speed-requirements","id":"3f2fa239-cb1f-5868-8aa7-c2f485c4100d","createdAt":"1558453213","updatedAt":"1687878020","description":{"childMarkdownRemark":{"html":"

Ensure good quality picture whilst watching On Demand content in standard definition...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"About YouView","slug":"about-youview"}}},{"node":{"title":"Can I get someone to install my box?","slug":"can-i-get-someone-to-install-my-box","id":"4f6943fa-ee71-5ff9-ac6c-3c12381b9b49","createdAt":"1558453248","updatedAt":"1687877340","description":{"childMarkdownRemark":{"html":"

Our super simple set up makes the box easy to install.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"About YouView","slug":"about-youview"}}},{"node":{"title":"Retune your channels","slug":"retune-your-channels","id":"2a1ea9b9-79f0-5525-b7c1-5b089e8d5ed0","createdAt":"1557500000","updatedAt":"1687877273","description":{"childMarkdownRemark":{"html":"

Need to retune your channels? Just follow these steps:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Using an indoor or loft aerial","slug":"using-an-indoor-or-loft-aerial","id":"c864e402-bb0c-588b-bfdf-f635a78a9434","createdAt":"1557493464","updatedAt":"1687877158","description":{"childMarkdownRemark":{"html":"

If you can’t use a roof aerial then you can still use an indoor or loft aerial.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"ITV Hub app unavailable","slug":"itv-hub-app-unavailable","id":"9c5cdcd1-a103-59cd-9f8f-359b54dcbe1d","createdAt":"1636975406","updatedAt":"1687876879","description":{"childMarkdownRemark":{"html":"

You will no longer be able to access the ITV Hub app on particular devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Getting HD channels","slug":"getting-hd-channels","id":"1022dcf9-298e-5eb2-9875-13a123084934","createdAt":"1557848289","updatedAt":"1687876688","description":{"childMarkdownRemark":{"html":"

Enrich your TV with pixel perfect HD channels. All you need is coverage in your area, a good signal from your aerial and a HDTV. You can check which Freeview HD channels are...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Moving home","slug":"moving-home","id":"122005b9-62d4-5b4b-83ef-2cdb6af728bc","createdAt":"1556010531","updatedAt":"1687876429","description":{"childMarkdownRemark":{"html":"

Taking us with you to your new home? Here are a few tips before you move:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"About YouView","slug":"about-youview"}}},{"node":{"title":"Using a shared aerial","slug":"using-a-shared-aerial","id":"e9b6adb4-dee5-5ea3-b589-d3d72faa285c","createdAt":"1557493255","updatedAt":"1687876373","description":{"childMarkdownRemark":{"html":"

The strength of your signal depends on the aerial. If the picture or sound breaks up on your TV, ask your landlord or housing association to check the communal aerial...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Help for Netflix 'Basic with Ads' plan","slug":"help-for-netflix-basic-with-ads-plan","id":"a9770804-0392-5451-acc7-ccb92be151f6","createdAt":"1667391475","updatedAt":"1687876325","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Reset your remote control","slug":"reset-your-remote-control","id":"b6ec51a7-c574-5988-bcee-3341c3a5907e","createdAt":"1557847729","updatedAt":"1687874742","description":{"childMarkdownRemark":{"html":"

If your remote starts acting up, try resetting it. Pick your remote:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Sync remote to the TV","slug":"sync-remote-to-the-tv","id":"856449fa-1114-5782-8b80-ab07e80f8903","createdAt":"1557845560","updatedAt":"1687874713","description":{"childMarkdownRemark":{"html":"

Sync your YouView remote to your TV with these steps:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Set up parental controls","slug":"set-up-parental-controls","id":"39a12481-e091-597e-9037-59dd1d396fe1","createdAt":"1558365793","updatedAt":"1687874337","description":{"childMarkdownRemark":{"html":"

Here’s a walkthrough on how to set up parental controls in a few quick steps:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"Using your PIN","slug":"using-your-pin","id":"5f5cfaf3-1577-5f11-8709-8ad258bd0421","createdAt":"1558364782","updatedAt":"1687874254","description":{"childMarkdownRemark":{"html":"

When you first set up YouView you will be asked to set up a Parental PIN. This will help you take control of your Parental Control settings.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"Using YouView without an aerial","slug":"using-youview-without-an-aerial","id":"00de856a-41ab-5df1-8318-642e4e63cbba","createdAt":"1557498562","updatedAt":"1687871730","description":{"childMarkdownRemark":{"html":"

We’re at our best when we’re connected to both your aerial and internet. If you aren’t able to use an aerial...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Hide/unhide channels","slug":"hide-unhide-channels","id":"5d3acca6-c2b2-51d0-b899-a212e41c6018","createdAt":"1558099812","updatedAt":"1687871508","description":{"childMarkdownRemark":{"html":"

The edit channels feature is available in the guide.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Fix for YVM607","slug":"fix-for-yvm607","id":"e0b520e6-7c3a-5036-b419-e0417d3476e0","createdAt":"1556888621","updatedAt":"1687871398","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM912","slug":"fix-for-yvm912","id":"02c5d69c-06be-53c2-b0b8-941d916c5487","createdAt":"1557483638","updatedAt":"1687871288","description":{"childMarkdownRemark":{"html":"

Postcode not recognised

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"What is YouView?","slug":"what-is-youview","id":"b424311b-890e-5e55-9483-627c7fce6aaf","createdAt":"1558517465","updatedAt":"1687871177","description":{"childMarkdownRemark":{"html":"

YouView is an on demand TV service with over 70 live digital channels. It seamlessly combines seven day catch­up on...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"About YouView","slug":"about-youview"}}},{"node":{"title":"Changing the picture size","slug":"changing-the-picture-size","id":"89ea5c8a-9823-5c4d-a36d-4763770d7eab","createdAt":"1558521351","updatedAt":"1687870965","description":{"childMarkdownRemark":{"html":"

The picture size (or aspect ratio) of a programme is set by the broadcaster and cannot be changed directly from your box.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"Pairing Amazon Alexa to YouView","slug":"pairing-amazon-alexa-to-youview","id":"69fb2ebc-17d6-5c1b-bdb9-62acfcb7b7f0","createdAt":"1560865357","updatedAt":"1687771878","description":{"childMarkdownRemark":{"html":"

Find out all you need to know about pairing Amazon Alexa to your YouView device. Please note that at present, Voice Search with Amazon Alexa is only available on Humax Retail T2000 devices. 

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"TalkTalk TV Hub Release - 2023-05-30-cde5f568b","slug":"talktalk-tv-hub-release-2023-05-30-cde5f568b","id":"26596bd4-eaf8-5cbd-b8dc-4696e236fef7","createdAt":"1687276258","updatedAt":"1687334053","description":{"childMarkdownRemark":{"html":"

This is a maintenance release with no new features for the TalkTalk TV Hub.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.148.10 / 3.8.142","slug":"humax-retail-software-update-32-148-10-3-8-142","id":"6b5b7224-7bb7-5cdc-817c-2876e93d5c1d","createdAt":"1686569565","updatedAt":"1687277984","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.148.0 / 3.8.124","slug":"bt-software-update-32-148-0-3-8-124","id":"3a80c582-3351-5312-87d2-c2678a329395","createdAt":"1686670908","updatedAt":"1686670908","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT devices with no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.1.52 / 0.7.248","slug":"bt-software-update-4-1-52-0-7-248","id":"17b69004-f8cf-52d1-beab-23f66a9ffdf8","createdAt":"1686670907","updatedAt":"1686670907","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Pro devices

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.146.10 / 3.8.142","slug":"humax-retail-software-update-32-146-10-3-8-142","id":"e9d8b0c9-b56f-589f-9a31-a4be27c3c8a0","createdAt":"1684942595","updatedAt":"1684942595","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk TV Hub Release - 2023-05-04-9a129f547","slug":"talktalk-tv-hub-release-2023-05-04-9a129f547","id":"9a4c9cfe-6802-5e01-a025-6bbc1df3a139","createdAt":"1684849817","updatedAt":"1684849817","description":{"childMarkdownRemark":{"html":"

This is a maintenance release with no new features for the TalkTalk TV Hub.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Fix for IPC6024","slug":"ipc6024","id":"47d3bfaa-68a6-5410-b5bf-7734bceed8c8","createdAt":"1557490038","updatedAt":"1683299874","description":{"childMarkdownRemark":{"html":"

Channel unavailable

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for IPC6023","slug":"fix-for-ipc6023","id":"0106dd74-aa36-5156-bb09-4b1389b8656e","createdAt":"1556890102","updatedAt":"1683299865","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Humax Retail software update 32.146.10 / 3.8.138","slug":"humax-retail-software-update-32-146-10-3-8-138","id":"3cf41cf7-678b-5ee6-b534-6ef50af0eaae","createdAt":"1683126034","updatedAt":"1683126034","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk TV Hub Release - 2023-03-23-69a872417","slug":"talktalk-tv-hub-release-2023-03-23-69a872417","id":"2679f4a2-80f5-5733-8ed9-a11a4e0a21d9","createdAt":"1683117119","updatedAt":"1683117119","description":{"childMarkdownRemark":{"html":"

This is a maintenance release with no new features for the TalkTalk TV Hub.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.1.22 / 0.7.168","slug":"bt-software-update-4-1-22-0-7-168","id":"c23b2792-0ed6-5c55-88f2-13e8a42b1e02","createdAt":"1683040257","updatedAt":"1683040845","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Pro devices

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.144.10 / 3.8.106","slug":"humax-retail-software-update-32-144-10-3-8-106","id":"7cf291e4-986b-52a0-a0cd-87fb641d126f","createdAt":"1676913065","updatedAt":"1682675175","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.146.0 / 3.8.124","slug":"bt-software-update-32-146-0-3-8-124","id":"eb4d0687-abf7-5d3b-9efd-45803b68b9ae","createdAt":"1682436790","updatedAt":"1682437844","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT devices with no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.144.10 / 3.8.132","slug":"humax-retail-software-update-32-144-10-3-8-132","id":"1ff0470b-5fab-5109-8154-1a3e50b0ce4f","createdAt":"1681910892","updatedAt":"1681911225","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes a fix for the issue preventing the status bar from appearing during a channel scan when retuning your device and no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.144.0 / 3.8.120","slug":"bt-software-update-32-144-0-3-8-120","id":"285d4f49-226f-5087-95a1-3f10f76b9c1b","createdAt":"1680520429","updatedAt":"1680520429","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT devices with no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.1.22 / 0.7.154","slug":"bt-software-update-4-1-22-0-7-154","id":"83092553-a462-5137-a769-3965328960a2","createdAt":"1680188220","updatedAt":"1680188220","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Pro devices which contains fixes for the below issues:

\n"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.144.10 / 3.8.126","slug":"humax-retail-software-update-32-144-10-3-8-126","id":"25b5fad1-51fb-55a6-b5cc-80e623dd9216","createdAt":"1680015484","updatedAt":"1680015484","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.8.128","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-8-128","id":"568a4672-515c-5c40-9fcb-c3c80a42a386","createdAt":"1679944679","updatedAt":"1679945809","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes a fix for the incorrect time issue following the BST clock change.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 70.45.159 / 3.3.170","slug":"talktalk-software-update-70-45-159-3-3-170","id":"28d54ef9-7865-5d1f-8122-c282033d448c","createdAt":"1679945708","updatedAt":"1679945708","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN370T devices which includes a fix for the incorrect time issue following the BST clock change.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.1.22 / 0.7.82","slug":"bt-software-update-4-1-22-0-7-82","id":"3bda3a1c-3567-5333-8759-acf128af2788","createdAt":"1678293459","updatedAt":"1678787195","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Pro devices which contains fixes for the below issues:

\n"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 29.107.0 / 3.3.168","slug":"bt-software-update-29-107-0-3-3-168","id":"d6a48678-f65f-591f-be38-3ec0931a59bb","createdAt":"1678124486","updatedAt":"1678180620","description":{"childMarkdownRemark":{"html":"

This is a maintenance update for BT T1000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.8.104","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-8-104","id":"a6f33f7a-8c30-5122-8866-1941c694c368","createdAt":"1678124429","updatedAt":"1678180583","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk TV Hub Release - 2023-01-30-02e1d50b9","slug":"talktalk-tv-hub-release-2023-01-30-02e1d50b9","id":"1969cdae-4bad-5bd8-bc06-d8d2575cc0c2","createdAt":"1678124457","updatedAt":"1678124457","description":{"childMarkdownRemark":{"html":"

This is a maintenance release with no new features for the TalkTalk TV Hub.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 70.45.159 / 3.3.166","slug":"talktalk-software-update-70-45-159-3-3-166","id":"70bfd9fa-79a2-531f-8c8e-289201d35a4b","createdAt":"1678124451","updatedAt":"1678124451","description":{"childMarkdownRemark":{"html":"

This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.144.10 / 3.8.112","slug":"humax-retail-software-update-32-144-10-3-8-112","id":"beaa1a16-b710-5519-8655-3e3a5f75ebe5","createdAt":"1677499151","updatedAt":"1677508126","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 29.107.0 / 3.3.168","slug":"humax-retail-software-update-29-107-0-3-3-168","id":"fa68e991-57bb-521b-b504-eb6ce06ded78","createdAt":"1676909068","updatedAt":"1676909068","description":{"childMarkdownRemark":{"html":"

This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Failed recordings","slug":"failed-recordings","id":"d1f94370-ca0f-5b06-862e-537f2b8804fe","createdAt":"1558519149","updatedAt":"1676383476","description":{"childMarkdownRemark":{"html":"

We know how disappointing a failed recording is. We can’t do anything to bring it back but we can help you prevent it from happening again.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Recordings","slug":"recordings"}}},{"node":{"title":"Humax Retail software update 32.144.10 / 3.8.96","slug":"humax-retail-software-update-32-144-10-3-8-96","id":"f338b28e-0c74-52e9-98ab-e9b29fe05a6c","createdAt":"1675702523","updatedAt":"1675702523","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk TV Hub Release - 2023-01-12-cef9e52f8","slug":"talktalk-tv-hub-release-2023-01-12-cef9e52f8","id":"a02300e9-3da0-5da3-899b-482f4b035991","createdAt":"1675157905","updatedAt":"1675157905","description":{"childMarkdownRemark":{"html":"

This is a maintenance release with no new features for the TalkTalk TV Hub.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.144.0 / 3.8.70","slug":"bt-software-update-32-144-0-3-8-70","id":"84877ae7-2d0c-56e6-90ed-d1daa0bdaf63","createdAt":"1674480663","updatedAt":"1674480913","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT devices which includes a fix for an issue with Amazon Prime content not playing in some circumstances.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.143.10 / 3.8.86","slug":"humax-retail-software-update-32-143-10-3-8-86","id":"8a86cf99-6e5c-54ee-8133-a6b20c54dadc","createdAt":"1673451355","updatedAt":"1673451355","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk TV Hub Release - 2022-11-29-4e6dc838bf","slug":"talktalk-tv-hub-release-2022-11-29-4e6dc838bf","id":"af24cce0-4b63-53d2-8b73-1aa191956d9a","createdAt":"1673358965","updatedAt":"1673358965","description":{"childMarkdownRemark":{"html":"

This is a maintenance release with no new features for the TalkTalk TV Hub.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Fix for YVM3305","slug":"fix-for-yvm3305","id":"bef21c54-14e3-5639-9916-e74baf095106","createdAt":"1584961824","updatedAt":"1672925605","description":{"childMarkdownRemark":{"html":"

TV channels unavailable

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Sony 2021 Range [APK Version: 2022-11-30-98a987bc18-sony]","slug":"sony-2021-range-apk-version-2022-11-30-98a987bc18-sony","id":"2962f3d5-bf88-5ed5-a720-8410657cced8","createdAt":"1672851056","updatedAt":"1672851056","description":{"childMarkdownRemark":{"html":"

A new maintenance update is now available for the YouView Live TV & Catch-up app.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.1.6 / 0.6.242","slug":"bt-software-update-4-1-6-0-6-242","id":"d3fe51b8-5ec1-54e1-952c-9b788fc1f363","createdAt":"1670859290","updatedAt":"1670859290","description":{"childMarkdownRemark":{"html":"

This is a software release for BT TV Box Pro devices which contains a fix for Hidden Channels in Visual Guide, as well as a number of other maintenance fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk TV Hub Release - 2022-10-25-bdd8bf813d","slug":"talktalk-tv-hub-release-2022-10-25-bdd8bf813d","id":"60e6cd90-b435-5bad-816f-2eb73b5e71ef","createdAt":"1670258780","updatedAt":"1670259096","description":{"childMarkdownRemark":{"html":"

This is a maintenance release with no new features for the TalkTalk TV Hub.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.143.0 / 3.8.70","slug":"bt-software-update-32-143-0-3-8-70","id":"11518132-f206-5d63-a69b-173724138234","createdAt":"1669828990","updatedAt":"1669828990","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.143.10 / 3.8.76","slug":"humax-retail-software-update-32-143-10-3-8-76","id":"a95853be-ad2a-56dd-aaeb-b646db6604b0","createdAt":"1669653151","updatedAt":"1669654114","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony 2021 Range [APK Version: 2022-10-31-e2200d5946-sony] ","slug":"sony-2021-range-apk-version-2022-10-31-e2200d5946-sony","id":"8801a606-4d7c-599e-a50a-f99728000518","createdAt":"1669113232","updatedAt":"1669113232","description":{"childMarkdownRemark":{"html":"

A new maintenance update is now available for the YouView Live TV & Catch-up app.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.143.10 / 3.8.72","slug":"humax-retail-software-update-32-143-10-3-8-72","id":"b103c98c-4a46-50bc-b662-eccf5c2c3d91","createdAt":"1668527557","updatedAt":"1668527557","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.0.250 / 0.6.152","slug":"bt-software-update-4-0-250-0-6-152","id":"e4caacdc-ff54-5c6b-8786-b8ba475f99df","createdAt":"1667927488","updatedAt":"1667927488","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Pro devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"On Demand player or app not working","slug":"on-demand-player-or-app-not-working","id":"931fd387-93c5-5a3f-aa3d-0c3bb0ebe84c","createdAt":"1558364420","updatedAt":"1667391513","description":{"childMarkdownRemark":{"html":"

It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"TalkTalk TV Hub Release - 2022-09-21-59a8686ce8","slug":"talktalk-tv-hub-release-2022-09-21-59a8686ce8","id":"215c3e66-60e2-54d5-bcfc-8b84d45d0047","createdAt":"1666277972","updatedAt":"1667240109","description":{"childMarkdownRemark":{"html":"

This is a launch release for the new TalkTalk TV Hub.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Change PIN","slug":"change-pin-atv","id":"8fb00174-f8c7-5d3a-85cf-1fb2b23f0bfa","createdAt":"1666870100","updatedAt":"1667233356","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"Setting Parental Controls","slug":"setting-parental-controls-atv","id":"f04db743-0f16-5cb8-9dcc-5ca2a9cfe93f","createdAt":"1666966013","updatedAt":"1667232970","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"Picture/Sound breaking up","slug":"picture-sound-breaking-up","id":"cc3cfc6c-ffd4-5e40-94f7-b66e2b69d10d","createdAt":"1666965980","updatedAt":"1667231994","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"On Demand Player not working","slug":"on-demand-player-not-working-atv","id":"079a268d-4b38-58bd-b810-ce6c2e273872","createdAt":"1666965975","updatedAt":"1667231641","description":{"childMarkdownRemark":{"html":"

It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Accessibility Features","slug":"accessibility-features","id":"470afa02-4d4b-5d30-9821-b5ffc3b823fc","createdAt":"1558520703","updatedAt":"1666362031","description":{"childMarkdownRemark":{"html":"

YouView is designed to make sure that our users who are blind, partially sighted, have motor skill impairments or hearing loss, can find the best content that they’re looking for.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Accessibility","slug":"accessibility"}}},{"node":{"title":"Using sign language","slug":"using-sign-language","id":"63683beb-1d1a-5405-b8b1-4546ff74d70d","createdAt":"1556010344","updatedAt":"1666360738","description":{"childMarkdownRemark":{"html":"

Sign language helps our users who have a loss of hearing.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Accessibility","slug":"accessibility"}}},{"node":{"title":"Using audio feedback","slug":"using-audio-feedback","id":"bf54b2ab-ad17-5516-a139-5cdeefcef5c2","createdAt":"1560254103","updatedAt":"1666360684","description":{"childMarkdownRemark":{"html":"

Audio feedback helps our users who are partially sighted or blind to use YouView.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Accessibility","slug":"accessibility"}}},{"node":{"title":"Use a keyboard as a remote","slug":"use-a-keyboard-as-a-remote","id":"e6551141-dada-56e7-9037-f07a97d94687","createdAt":"1558521024","updatedAt":"1666360608","description":{"childMarkdownRemark":{"html":"

Helping our users with limited mobility to navigate the YouView interface.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Accessibility","slug":"accessibility"}}},{"node":{"title":"Using The Grid 2 software","slug":"using-the-grid-2-software","id":"f152df62-a6a5-5e3d-a865-6aa740f419a6","createdAt":"1558520209","updatedAt":"1666360562","description":{"childMarkdownRemark":{"html":"

An assistive technology helping people with disabilities use YouView.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Accessibility","slug":"accessibility"}}},{"node":{"title":"Using audio description","slug":"using-audio-description","id":"f1de8cbe-749e-5632-bb37-e706ff2ee12d","createdAt":"1558520870","updatedAt":"1666360545","description":{"childMarkdownRemark":{"html":"

Audio description helps our YouView box users who are visually impaired.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Accessibility","slug":"accessibility"}}},{"node":{"title":"Changing the colour scheme","slug":"changing-the-colour-scheme","id":"79367e48-deeb-54a3-a118-22ffa7b3c3b2","createdAt":"1558520504","updatedAt":"1666358528","description":{"childMarkdownRemark":{"html":"

We have a high contrast colour scheme available to help our users who are visually impaired better navigate the menus.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Accessibility","slug":"accessibility"}}},{"node":{"title":"Sony 2021 Range [APK Version: 2022-10-15-cbb70c33ac-sony]","slug":"sony-2021-range-apk-version-2022-10-15-cbb70c33ac-sony","id":"c0d4f295-6695-5ef7-b57d-10636ee68c38","createdAt":"1666259217","updatedAt":"1666259217","description":{"childMarkdownRemark":{"html":"

A software update is now available for the YouView Live TV & Catch-up app.

\n

This release fixes an issue where some viewers were unable to turn off subtitles or audio description without switching the TV off/on.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - Visual Guide On Demand","slug":"bt-software-update-visual-guide-on-demand","id":"20cd7acd-67eb-51a4-8bb5-f8671aa96449","createdAt":"1666099947","updatedAt":"1666099947","description":{"childMarkdownRemark":{"html":"

This is a software update for BT TV Box Pro devices which adds Visual Guide On Demand.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony 2021 Range [APK Version: 2022-10-10-062f80b195-sony]","slug":"sony-2021-range-apk-version-2022-10-10-062f80b195-sony","id":"0dfdc882-326b-5b7c-9721-10379c0254f1","createdAt":"1665505027","updatedAt":"1665505027","description":{"childMarkdownRemark":{"html":"

A software update is now available for the YouView Live TV & Catch-up app.

\n

This release includes a fix for the issue where viewers were unable to launch some apps via Google Home Screen unless the Live TV & Catch Up app is launched first.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.0.246 / 0.6.124","slug":"bt-software-update-4-0-246-0-6-124","id":"605280ec-40b8-50f4-8417-482b864f2a81","createdAt":"1665419556","updatedAt":"1665419556","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Pro devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.137.10 / 3.8.58","slug":"humax-retail-software-update-32-137-10-3-8-58","id":"da2d8454-9861-5b2d-8f2a-10332410e751","createdAt":"1665419388","updatedAt":"1665419388","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.141.0 / 3.8.50","slug":"bt-software-update-32-141-0-3-8-50","id":"e488551d-7420-531e-abaf-c950437a695c","createdAt":"1665419205","updatedAt":"1665419205","description":{"childMarkdownRemark":{"html":"

This is a software release for BT devices which contains a new Privacy Setting.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony 2021 Range [APK Version: 2022-09-30-ce49486711-sony]","slug":"sony-2021-range-apk-version-2022-09-30-ce49486711-sony","id":"df732d77-15aa-5085-9a6e-bfa17f14d3c8","createdAt":"1664804948","updatedAt":"1664806351","description":{"childMarkdownRemark":{"html":"

A software update is now available for the YouView Live TV & Catch-up app.

\n

This release includes the introduction of the 'Kids' area in the Main Menu carousel, in addition to fixes to Sony Version 2022-08-22-d1dd690488-sony.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony 2021 Range [APK Version: 2022-08-22-d1dd690488-sony]","slug":"sony-2021-range-apk-version-2022-08-22-d1dd690488-sony","id":"933a7bef-1e6d-5073-9c60-2b7d820b4d8d","createdAt":"1664208184","updatedAt":"1664531669","description":{"childMarkdownRemark":{"html":"

A software update is now available for the YouView Live TV & Catch-up app.

\n

This release includes the introduction of the 'Kids' area in the Main Menu carousel.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Privacy Policy Update","slug":"humax-retail-privacy-policy-update","id":"a4166161-dcd7-53bc-ba70-e608a2516fd3","createdAt":"1664292741","updatedAt":"1664297600","description":{"childMarkdownRemark":{"html":"

This is a software release for Humax Retail devices which contains a new Privacy Setting.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.0.238 / 0.6.112","slug":"bt-software-update-4-0-238-0-6-112","id":"a8603fb6-1c93-5fff-85c7-9b695227582a","createdAt":"1663681218","updatedAt":"1663690318","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT TV Box Pro devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.137.10 / 3.8.48","slug":"humax-retail-software-update-32-137-10-3-8-48","id":"4e71906e-3671-5e3f-86be-e3599000ae1f","createdAt":"1662981418","updatedAt":"1662981418","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.0.222 / 0.6.18","slug":"bt-software-update-4-0-222-0-6-18","id":"39b6cdcb-76c9-5cb3-87f7-4dff9d6044c9","createdAt":"1661503948","updatedAt":"1661522142","description":{"childMarkdownRemark":{"html":"

This is a software update for BT TV Box Pro devices which enables Internet Mode.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.137.10 / 3.8.36","slug":"humax-retail-software-update-32-137-10-3-8-36","id":"cc77c2a2-69dc-543b-9554-385774529a27","createdAt":"1660746554","updatedAt":"1660746554","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Fix for IPC6011","slug":"fix-for-ipc6011","id":"8b315aef-34a3-5b35-ba04-4ff27dd633ee","createdAt":"1556889822","updatedAt":"1660570150","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"BT Software Update - Visual Guide ","slug":"bt-software-update-visual-guide","id":"b6be56a7-0894-5080-a424-fc90833057ed","createdAt":"1659023716","updatedAt":"1659342732","description":{"childMarkdownRemark":{"html":"

This is a software update for BT TV Box Pro devices which adds the Visual Guide replacement for the Mini Guide.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.0.220 / 0.5.252","slug":"bt-software-update-4-0-220-0-5-252","id":"b76e5862-85ab-507e-8ce5-8068dd1e7917","createdAt":"1657791392","updatedAt":"1657791438","description":{"childMarkdownRemark":{"html":"

This is a software update for BT TV Box Pro devices which adds the 'Find my remote control' feature and also enables recordings from the timeshift buffer.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.137.10 / 3.8.20","slug":"humax-retail-software-update-32-137-10-3-8-20","id":"746fabfb-c17b-595e-95e8-55da7d2f005e","createdAt":"1657550656","updatedAt":"1657550656","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.137.10 / 3.8.16","slug":"humax-retail-software-update-32-137-10-3-8-16","id":"77571905-6a3f-5f0e-9a1b-2b26d636e742","createdAt":"1656338315","updatedAt":"1656428490","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.0.216 / 0.5.228","slug":"bt-software-update-4-0-216-0-5-228","id":"a8d4c1bb-d328-5aeb-aa5e-ecb49d0bf9df","createdAt":"1655132053","updatedAt":"1655135488","description":{"childMarkdownRemark":{"html":"

This is a software update for BT TV Box Pro devices which adds the Progress Bar on live channels in the Guide & Sport carousels of the Home Screen.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.137.10 / 3.8.12","slug":"humax-retail-software-update-32-137-10-3-8-12","id":"de5f1b9b-85eb-5328-82fb-2a2f66be2ea8","createdAt":"1655128244","updatedAt":"1655128244","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.137.0 / 3.8.4","slug":"bt-software-update-32-137-0-3-8-4","id":"13ac08e0-7e91-58cc-98cf-e48364ee19b4","createdAt":"1654612645","updatedAt":"1654612645","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT devices with no notable changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.137.10 / 3.8.8","slug":"humax-retail-software-update-32-137-10-3-8-8","id":"506af007-e169-547b-ba5c-08dfdd9c152b","createdAt":"1653917579","updatedAt":"1653917602","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.137.10 / 3.8.4","slug":"humax-retail-software-update-32-137-10-3-8-4","id":"efa6c254-2abc-5e3a-8a84-b8a7dd54fe30","createdAt":"1651066192","updatedAt":"1652280256","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.135.10 / 3.7.250","slug":"humax-retail-software-update-32-135-10-3-7-250","id":"8f8e45dd-f057-52ae-8223-ac01ad904ef2","createdAt":"1649861516","updatedAt":"1649861516","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony 2021 Range [APK Version: 2022-03-31-e55f5176ff]","slug":"sony-2021-range-apk-version-2022-03-31-e55f5176ff","id":"ec2ed90f-c9bb-5699-8612-65cf53ed12f1","createdAt":"1649770182","updatedAt":"1649770182","description":{"childMarkdownRemark":{"html":"

A maintenance update to YouView Live TV & Catch-up is now available for Sony’s 2021 Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.135.10 / 3.7.246","slug":"humax-retail-software-update-32-135-10-3-7-246","id":"629c5a1e-489a-5a9f-a5d3-67fdc71be1ca","createdAt":"1648656106","updatedAt":"1648656106","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.234","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-234","id":"bfa9b68c-55c6-5c2d-b716-550ceffa8914","createdAt":"1648651644","updatedAt":"1648651644","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.226","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-226","id":"b73f0424-57db-55dc-a4bf-6921ed7d72d8","createdAt":"1647867982","updatedAt":"1647867982","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony 2021 Range [APK Version: 2022-03-09-2c8e5fa646] ","slug":"sony-2021-range-apk-version-2022-03-09-2c8e5fa646","id":"2b225aa2-39f6-5a8c-ab42-496b83d94458","createdAt":"1647346113","updatedAt":"1647346576","description":{"childMarkdownRemark":{"html":"

A maintenance update to YouView Live TV & Catch-up is now available for Sony’s 2021 Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 4.0.194 / 0.5.116","slug":"bt-software-update-0-5-116","id":"33801246-3645-571d-b4ce-afeb80d1cca4","createdAt":"1646929383","updatedAt":"1646989941","description":{"childMarkdownRemark":{"html":"

This is an software update for BT TV Box Pro devices which is a maintenance release with no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony 2021 Range [APK Version: 2022-02-09-789368b83d]","slug":"sony-2021-range-apk-version-2022-02-09-789368b83d","id":"57c80113-c1b7-562d-af9a-8fa65d123cb8","createdAt":"1646754079","updatedAt":"1646754079","description":{"childMarkdownRemark":{"html":"

A maintenance update to YouView Live TV & Catch-up is now available for Sony’s 2021 Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.135.10 / 3.7.236","slug":"humax-retail-software-update-32-135-10-3-7-236","id":"4cbb27da-03c6-5222-aefd-a259d8f3207f","createdAt":"1646671673","updatedAt":"1646671673","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT TV Box Pro Software Update","slug":"bt-tv-box-pro-software-update","id":"3c22d8a6-fcc1-57c5-8dd3-b7d63b06bece","createdAt":"1646159128","updatedAt":"1646159128","description":{"childMarkdownRemark":{"html":"

This is an software update for BT TV Box Pro devices which contains a partial fix for some issues which impacts the guide, recordings, subscription channels and some apps.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update - 0.5.110","slug":"bt-software-update-0-5-110","id":"b9357273-a2fb-5d10-8384-c80a7805b0af","createdAt":"1643122268","updatedAt":"1646153196","description":{"childMarkdownRemark":{"html":"

This is an urgent software update for BT TV Box Pro devices which includes a bug fix for an issue with Freeview channel changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.135.0 / 3.7.216","slug":"bt-software-update-32-135-0-3-7-216","id":"8868a886-ae04-5445-995d-1626afbfd186","createdAt":"1646061958","updatedAt":"1646061958","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT devices with no notable changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.135.10 / 3.7.220","slug":"humax-retail-software-update-32-135-10-3-7-220","id":"80043575-c1ef-5f50-803a-040c7ab18771","createdAt":"1645635974","updatedAt":"1645635974","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.192","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-192","id":"06abeb2d-fb91-5701-a98e-abe5620930e9","createdAt":"1643208586","updatedAt":"1643208586","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 0.4.172 / 4.0.130","slug":"bt-software-update-0-4-172-4-0-116","id":"9d3f652d-5a21-5826-8238-2726c55371d5","createdAt":"1628777354","updatedAt":"1643134041","description":{"childMarkdownRemark":{"html":"

This is a maintenance software update for BT TV Box Pro devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.128.10 / 3.7.212","slug":"humax-retail-software-update-32-128-10-3-7-212","id":"aa501fa4-caf5-5fbd-837e-e6fe1275218c","createdAt":"1643037664","updatedAt":"1643037664","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Blank TV screen","slug":"blank-tv-screen","id":"14d2eb2e-6df2-5c24-b0f6-7888a32fd2fa","createdAt":"1558522146","updatedAt":"1642698699","description":{"childMarkdownRemark":{"html":"

There is more than one reason why this could happen. Try these steps and we’ll see if we can solve it:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"Missing freeview channels","slug":"missing-freeview-channels","id":"1f2c8caa-f40a-5b6b-b9df-0b822d52fd50","createdAt":"1558355686","updatedAt":"1642175219","description":{"childMarkdownRemark":{"html":"

If you’re missing Freeview channels from your guide, it’s likely to be a result of a signal issue. Try these steps and we’ll see if we can recover your missing channel(s):

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Freeview picture break up","slug":"freeview-picture-break-up","id":"bf36a69c-c19c-5ee1-a2c3-f5f51ddc210c","createdAt":"1558355163","updatedAt":"1642175212","description":{"childMarkdownRemark":{"html":"

Looks like we’re not getting enough signal from your aerial at the moment. Try these steps and we’ll see if we can help strengthen your signal:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Checking your TV signal","slug":"checking-your-tv-signal","id":"19a34dd6-06bf-5629-a812-865c679cb11c","createdAt":"1558521875","updatedAt":"1642175190","description":{"childMarkdownRemark":{"html":"

Your TV signal is important to the quality of your Freeview channels. Here’s some useful information about your TV signal:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"Missing channels on Sony TV","slug":"missing-channels-on-sony-tv","id":"a0f45a48-0969-50a6-93f2-c8dfc46ae39a","createdAt":"1558438932","updatedAt":"1642175183","description":{"childMarkdownRemark":{"html":"

If you’re missing Freeview channels from your Sony guide, it’s likely to be a result of a signal issue. Try these steps and we’ll see if we can recover your missing channel(s):

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Fix for YVM305","slug":"yvm305","id":"1e4809c8-0d79-5e7f-acc1-c1caafa41dbd","createdAt":"1557491125","updatedAt":"1642175133","description":{"childMarkdownRemark":{"html":"

TV channels unavailable

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"BT Software Update 32.128.0 / 3.7.164","slug":"bt-software-update-32-128-0-3-7-164","id":"73ee57d0-bf92-5051-98f0-16c3eabfd1e7","createdAt":"1641811062","updatedAt":"1641811062","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT devices with no notable changes since 32.115.0.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.128.10 / 3.7.194","slug":"humax-retail-software-update-32-128-10-3-7-194","id":"c45f6f71-c28a-5e3c-8e69-33120078346c","createdAt":"1641469513","updatedAt":"1641471614","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.162","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-162","id":"195c16d1-5d5e-5d7a-8246-6a1b54788831","createdAt":"1637150984","updatedAt":"1637150984","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.127.10 / 3.7.164","slug":"humax-retail-software-update-32-127-10-3-7-164","id":"5c8ebbc1-64c6-52bc-8186-fcf049d5a8ed","createdAt":"1636991622","updatedAt":"1636991622","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 0.5.34","slug":"bt-software-update-0-5-34","id":"bf4f4077-9923-5261-bfc3-879d59b3b753","createdAt":"1636637910","updatedAt":"1636638709","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for the BT TV Box Pro device which has no user-facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.127.10 / 3.7.154","slug":"humax-retail-software-update-32-127-10-3-7-154","id":"635b6585-cf5e-59a5-849f-bcf1bede1898","createdAt":"1635784912","updatedAt":"1635784912","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.127.10 / 3.7.142","slug":"humax-retail-software-update-32-127-10-3-7-142","id":"2138949f-e46e-5a73-abcd-dffb2f434c68","createdAt":"1634570112","updatedAt":"1634570112","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes no user facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 0.4.222","slug":"bt-software-update-0-4-222","id":"121a89d8-eeba-5d02-ab95-704083ee6a79","createdAt":"1633612835","updatedAt":"1633612835","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for the BT TV Box Pro device which has no user-facing changes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.136","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-136","id":"5f6dd5ab-1117-5405-83cf-6fded352231d","createdAt":"1633354265","updatedAt":"1633354265","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 0.4.212 - Wi-Fi","slug":"bt-software-update-0-4-212-wi-fi","id":"06faae3f-0e70-5082-8522-b96d16ed5a25","createdAt":"1632473619","updatedAt":"1632473619","description":{"childMarkdownRemark":{"html":"

This is a software release for the BT TV Box Pro device which enables Wi-Fi on the box.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.115.10 / 3.7.132","slug":"humax-retail-software-update-32-115-10-3-7-132","id":"c1c6b76f-27ad-5fcb-944c-0a467ebb83e9","createdAt":"1632143175","updatedAt":"1632143175","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices which includes a bug fix.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.115.10 / 3.7.128","slug":"humax-retail-software-update-32-115-10-3-7-128","id":"c039f61c-744a-5fea-91a9-d32ac1a25142","createdAt":"1630927355","updatedAt":"1630927355","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.120","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-120","id":"fced7352-3ef5-5289-9a4e-cc1aa7dca6e8","createdAt":"1630420334","updatedAt":"1630420334","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.53.0 / 3.7.108","slug":"bt-software-update-32-53-0-3-7-108","id":"5ad1bfc2-ae57-56f0-87ca-a39fd1263f23","createdAt":"1630420299","updatedAt":"1630420299","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.115.0 / 3.7.112","slug":"bt-software-update-32-115-0-3-7-112","id":"fdf8634b-757b-57c4-b144-e9e1649dac3b","createdAt":"1629128179","updatedAt":"1629128179","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for BT devices which includes some user facing bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.115.10 / 3.7.122","slug":"humax-retail-software-update-32-115-10-3-7-122","id":"6b73f982-6f97-5d06-8e45-e66eafdaf1da","createdAt":"1629128010","updatedAt":"1629128010","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release with bug fixes for T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.115.10 / 3.7.112","slug":"humax-retail-software-update-32-115-10-3-7-112","id":"185f21ea-d72e-5aab-a772-91795ca9d789","createdAt":"1627914924","updatedAt":"1627916624","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.108","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-108","id":"c5b38fa6-e5c1-51e8-be21-7296f01d5e54","createdAt":"1627480012","updatedAt":"1627480012","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.53.10 / 3.7.108","slug":"humax-retail-software-update-32-53-10-3-7-108","id":"007ed574-01a9-557b-b121-054ff61f7b90","createdAt":"1626095693","updatedAt":"1626095693","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.53.0 / 3.7.76 - Live Events Carousel","slug":"bt-software-update-32-53-0-3-7-76-live-events-carousel","id":"48300d0f-df02-53b8-a648-847e01e379d3","createdAt":"1625568682","updatedAt":"1625568682","description":{"childMarkdownRemark":{"html":"

This is a software release for BT devices which adds the Live Events carousel into the Sports area.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.86","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-86","id":"050fc44d-aeeb-5d4b-a40f-cea6df83d073","createdAt":"1624286098","updatedAt":"1624286098","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Turn on/off background transparency ","slug":"turn-on-off-background-transparency","id":"f8d5ce9c-64be-5566-9a3f-99e713247742","createdAt":"1558356693","updatedAt":"1623771140","description":{"childMarkdownRemark":{"html":"

Transparencies let you still see what's going on in the background while you browse the menus. You can turn this on/off in a few quick steps:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Set up your security question","slug":"set-up-your-security-question","id":"4dd31372-0e23-579c-b67c-65647f8871f9","createdAt":"1555958848","updatedAt":"1623770509","description":{"childMarkdownRemark":{"html":"

The security question is future proofing for your PIN.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"Change your PIN","slug":"change-your-pin","id":"a41863d7-20e7-5d64-97ce-9f37ad75a56a","createdAt":"1558364692","updatedAt":"1623770496","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"Hide/unhide adult channels","slug":"hide-unhide-adult-channels","id":"89255d1d-0968-54d0-9c45-15a26394ac31","createdAt":"1558355341","updatedAt":"1623770431","description":{"childMarkdownRemark":{"html":"

You can choose your preference for adult channels in your guide:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Turn on/off channel logos","slug":"turn-on-off-channel-logos","id":"8a3d7282-f53a-5785-adb8-8b7276ddc95a","createdAt":"1558356912","updatedAt":"1623770192","description":{"childMarkdownRemark":{"html":"

Channel logos help to visually enhance the guide and mini guide but you decide if you want to see them or not. You can choose your preference in settings:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Forgotten parental PIN & security question","slug":"forgotten-parental-pin-and-security-question","id":"209fc64b-95fc-52a3-a10b-d18aa056ffff","createdAt":"1558365215","updatedAt":"1623769864","description":{"childMarkdownRemark":{"html":"

It is unfortunate if you find yourself in this position but we do still have a way to help you...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"TV beeping when using remote","slug":"tv-beeping-when-using-remote","id":"22995a5c-3d78-5d25-af3a-ce672bbd59d1","createdAt":"1557840780","updatedAt":"1623769853","description":{"childMarkdownRemark":{"html":"

Sounds like you may have Audio Feedback on in the settings menu. If you don’t want to hear this beeping, you can disable it in the settings menu:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Checking your box model","slug":"checking-your-box-model","id":"62ddee4a-3c4d-5c48-9b7c-c62b90e93a28","createdAt":"1557841653","updatedAt":"1623769833","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Change automatic standby time","slug":"change-automatic-standby-time","id":"a2bcb6db-e0ec-5c6a-b73d-24d9d6dc742b","createdAt":"1557834249","updatedAt":"1623769655","description":{"childMarkdownRemark":{"html":"

You can change the standby time in the settings menu to something that suits you best.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Humax Retail software update 32.53.10 / 3.7.96","slug":"humax-retail-software-update-32-53-10-3-7-96","id":"49dcf744-caa5-557a-bcb2-481457a251e6","createdAt":"1623248706","updatedAt":"1623248706","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Fix for YVM401","slug":"fix-for-yvm401","id":"a73075a0-2aba-5e12-bdcc-06378bffccaa","createdAt":"1557491950","updatedAt":"1622810347","description":{"childMarkdownRemark":{"html":"

Guide preview not available

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Voice over on your programme","slug":"voice-over-on-your-programme","id":"235f2896-1faf-524e-b0a0-8a89acca8ec4","createdAt":"1558521299","updatedAt":"1622810229","description":{"childMarkdownRemark":{"html":"

Can you hear someone describing what’s happening on screen? This is the sound of Audio Description. A feature used for those who are partially sighted.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"BT Software Update 0.4.52 / 4.0.116 - BT TV Box Pro Launch","slug":"bt-software-update-0-4-52-4-0-116-bt-tv-box-pro-launch","id":"c01c047a-d3fc-5cb6-ba59-f1c2664bff71","createdAt":"1622799018","updatedAt":"1622801512","description":{"childMarkdownRemark":{"html":"

This is a software release for the new BT TV Box Pro device.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.53.10 / 3.7.92","slug":"humax-retail-software-update-32-53-10-3-7-92","id":"b27b40b0-ac49-5921-850c-ea42ec5a2b27","createdAt":"1622043260","updatedAt":"1622043260","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.53.10 / 3.7.86","slug":"humax-retail-software-update-32-53-10-3-7-86","id":"4532b4f2-9f45-5577-94c3-387cca61cddd","createdAt":"1620818466","updatedAt":"1621340784","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.76","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-76","id":"b34eb667-e8c1-58e1-b4af-86913effe63c","createdAt":"1621260678","updatedAt":"1621260678","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.53.0 / 3.7.76 - New Home Screen ","slug":"bt-software-update-32-53-0-3-7-76-new-home-screen","id":"169773a0-9902-517c-8d3a-41bc0e95361d","createdAt":"1620646020","updatedAt":"1620646020","description":{"childMarkdownRemark":{"html":"

This is a software release for BT devices which introduces the new Home Screen.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.53.10 / 3.7.82","slug":"humax-retail-software-update-32-53-10-3-7-82","id":"c2351e93-d4b3-554d-a084-ead3428a6a55","createdAt":"1620146343","updatedAt":"1620146343","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail - Home Screen & Sport Live Events","slug":"humax-retail-home-screen-and-sport-live-events","id":"ee76c0e3-d82a-5735-955f-f0cf856fb679","createdAt":"1619530985","updatedAt":"1619531473","description":{"childMarkdownRemark":{"html":"

This is a software release for T2000 devices which includes the addition of the Live Events section within Sports and the completion of the Home Screen rollout.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.53.10 / 3.7.76","slug":"humax-retail-software-update-32-53-10-3-7-76","id":"8bb017d2-9e91-510e-9f67-137ad1e5f724","createdAt":"1618930491","updatedAt":"1618930491","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.66","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-66","id":"81c05b57-f322-5a3b-b02a-60fe0cd63469","createdAt":"1618320118","updatedAt":"1618320118","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.53.10 / 3.7.72","slug":"humax-retail-software-update-32-53-10-3-7-72","id":"9cad9b60-3e73-5c91-8d47-fbce4fce4552","createdAt":"1617032021","updatedAt":"1617032021","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Fix for YVM900","slug":"fix-for-yvm900","id":"3987ccef-fbd3-5243-a9b5-063b131b0fdc","createdAt":"1556282790","updatedAt":"1616754130","description":{"childMarkdownRemark":{"html":"

Service unavailable

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Humax Retail software update 32.53.10 / 3.7.66","slug":"humax-retail-software-update-32-53-10-3-7-66","id":"8dc8f23b-a5b9-58a9-95b0-ad0fb678b9f7","createdAt":"1616412927","updatedAt":"1616430172","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices and contains a small change for devices with Home Screen.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.53.0 / 3.7.54","slug":"bt-software-update-32-53-0-3-7-54","id":"f4ac46d8-f850-5995-9e12-21affce7f767","createdAt":"1615220687","updatedAt":"1615220687","description":{"childMarkdownRemark":{"html":"

This is a release for BT T2100, T2200 & T4000 devices which contains some bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.54","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-54","id":"adb01ac0-c3e9-5172-b767-39229bdd5ebf","createdAt":"1615220669","updatedAt":"1615220669","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.53.10 / 3.7.58","slug":"humax-retail-software-update-32-53-10-3-7-58","id":"10810162-b021-5c27-a0ff-2629e05e2845","createdAt":"1614870879","updatedAt":"1614870897","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices and contains some bug fixes and no user facing features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.7.54","slug":"humax-retail-software-update-32-46-10-3-7-54","id":"fba2dd32-6f0a-5c7e-8f99-02e6f9553ac9","createdAt":"1614008907","updatedAt":"1614009625","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices and contains no user facing features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.51.0 / 3.7.42","slug":"bt-software-update-32-51-0-3-7-42","id":"7d230bab-d75d-55cc-9025-623dc96541df","createdAt":"1611855465","updatedAt":"1611855777","description":{"childMarkdownRemark":{"html":"

This is a release for BT T2100, T2200 & T4000 devices which contains the addition of the Sports section in the Main Menu for the T2200 devices along with some bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.7.46","slug":"humax-retail-software-update-32-46-10-3-7-46","id":"af574985-9606-5491-b8dd-d8dbda171926","createdAt":"1611594755","updatedAt":"1611594755","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices and contains no user facing features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.7.34","slug":"humax-retail-software-update-32-46-10-3-7-34","id":"3c869f93-40bf-5f94-aad5-565ad0e775b6","createdAt":"1610383138","updatedAt":"1610383138","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices and contains no user facing features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Now TV app unavailable","slug":"now-tv-player-unavailable","id":"a4c389ae-e0ab-5a84-bc2d-ebbbc077abe1","createdAt":"1558359183","updatedAt":"1609942505","description":{"childMarkdownRemark":{"html":"

You will no longer be able to access the NOW TV app on particular devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"On Demand playback not smooth ","slug":"on-demand-playback-not-smooth","id":"07b754d7-b7ad-5e64-b0c0-550db08725ba","createdAt":"1555958424","updatedAt":"1609420599","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Help with On Demand buffering","slug":"help-with-on-demand-buffering","id":"8f4dadd1-5fc9-5b0c-8cdc-912aa41cad66","createdAt":"1558364064","updatedAt":"1609420413","description":{"childMarkdownRemark":{"html":"

We understand how frustrating buffering can be. Here's some things to try and resolve the issue:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Unavailable On Demand Programmes","slug":"unavailable-on-demand-programmes","id":"9d040627-7828-5107-a475-92ae58b2a7a7","createdAt":"1556010609","updatedAt":"1609420256","description":{"childMarkdownRemark":{"html":"

Some on demand programmes will be available shortly after they have aired. However some might take a little longer, so please check again later. We have thousands of on demand titles but not all programmes are available.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Fix for YVM210","slug":"fix-for-yvm210","id":"296ed21e-7a76-581b-9119-1446c4705ae4","createdAt":"1557490975","updatedAt":"1609420227","description":{"childMarkdownRemark":{"html":"

Sorry, you can’t record on this device

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"On Demand on YouView","slug":"on-demand-on-youview","id":"544f81f7-6ed6-5c62-8a44-d0358eb6c6ad","createdAt":"1558360024","updatedAt":"1609418393","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Fix for YVM501","slug":"fix-for-yvm501","id":"69a441fd-7e78-5897-a70b-39752538b9f8","createdAt":"1557486195","updatedAt":"1609418374","description":{"childMarkdownRemark":{"html":"

Apps unavailable

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Missing On Demand Apps","slug":"missing-on-demand-apps","id":"d129b612-8b11-5013-99cf-4bc0dc9028da","createdAt":"1558359919","updatedAt":"1609417713","description":{"childMarkdownRemark":{"html":"

Some On Demand apps are only available in certain regions. If we can’t detect your region, then the app won’t be shown. Try these steps and we’ll check again:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Retune your channels","slug":"retune-your-channels-Sony","id":"f02d0590-0e98-5e37-abef-3d770317de7f","createdAt":"1558438614","updatedAt":"1607599774","description":{"childMarkdownRemark":{"html":"

Need to retune your channels on your Sony TV? Just follow these steps:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Sony 2020 Range [APK Version: 2020-11-26-d18b31ab1e]","slug":"sony-2020-range-apk-version-2020-11-26-d18b31ab1e","id":"a2ea009a-e688-51ae-b1fd-f018d89151f6","createdAt":"1607442388","updatedAt":"1607442948","description":{"childMarkdownRemark":{"html":"

A update to YouView Live TV & Catch-up is now available for Sony’s 2020 Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.7.26","slug":"humax-retail-software-update-32-46-10-3-7-26","id":"0bb6bbe3-877d-534b-bbdd-439a131cfa63","createdAt":"1607360451","updatedAt":"1607360451","description":{"childMarkdownRemark":{"html":"

This is a maintenance software release for T2000 devices and contains no user facing features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.7.14","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-7-14","id":"4612fa58-d547-5256-919a-65b104f91a1e","createdAt":"1606314113","updatedAt":"1606318048","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.51.0 / 3.7.8","slug":"bt-software-update-32-51-0-3-7-8","id":"940fffc6-13a2-517a-a4b1-a62ea0fe880f","createdAt":"1603988415","updatedAt":"1605635297","description":{"childMarkdownRemark":{"html":"

This is a release for BT T2100 & T4000 devices which contains the addition of the Sports section in the Main Menu along with some noteable bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.7.16","slug":"humax-retail-software-update-32-46-10-3-7-16","id":"57da4025-dd1b-5424-86cb-eee15af4914b","createdAt":"1605535276","updatedAt":"1605536483","description":{"childMarkdownRemark":{"html":"

This is a software release for T2000 devices and contains the addition of the Sports section in the Main Menu.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.51.0 / 3.7.0","slug":"bt-software-update-32-51-0-3-7-0","id":"1a7f2ef7-25d0-5dca-a013-b313daeba7c2","createdAt":"1603988402","updatedAt":"1603988402","description":{"childMarkdownRemark":{"html":"

This is a maintainance update for BT T2200 devices which contains a bug fix for audio issues on Now TV.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony 2020 Range [APK Version: 2020-09-25-3a562f3fd7]","slug":"sony-2020-range-apk-version-2020-09-25-3a562f3fd7","id":"17a09328-44c3-5684-ac17-58855263307c","createdAt":"1603889775","updatedAt":"1603889775","description":{"childMarkdownRemark":{"html":"

A new maintenance update to YouView Live TV & Catch-up is now available for Sony’s 2020 Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.7.14","slug":"humax-retail-software-update-32-46-10-3-7-14","id":"0f1661de-430b-5853-84d9-d860618a20a6","createdAt":"1603106384","updatedAt":"1603206427","description":{"childMarkdownRemark":{"html":"

This is a maintenace release which includes some bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91/ 3.6.248","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-6-248","id":"646d7817-9976-520a-9353-2e20a3886104","createdAt":"1601998332","updatedAt":"1601998332","description":{"childMarkdownRemark":{"html":"

This is a software release for TalkTalk DN372T & DN360T devices. This update includes some new features and bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.7.2","slug":"humax-retail-software-update-32-46-10-3-7-2","id":"77de798a-6062-59e6-a8e9-038e6ae45f30","createdAt":"1600877216","updatedAt":"1601651262","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for Humax Retail T2000 devices and contains some bug fixes and no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 70.45.159 / 3.3.164","slug":"talktalk-software-update-70-45-159-3-3-164","id":"06cb17e5-15d5-5304-8cdf-1a32cb63fdbb","createdAt":"1599572557","updatedAt":"1599572557","description":{"childMarkdownRemark":{"html":"

This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Launching YouView on a Sony TV","slug":"launching-youview-on-a-sony-tv","id":"8e1299e3-dffa-5aea-8a09-7b1d8d3a9637","createdAt":"1558433838","updatedAt":"1598617340","description":{"childMarkdownRemark":{"html":"

If you have already enabled YouView and accepted our terms of use, then there is easy access to YouView from any of these routes

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Using search","slug":"using-search","id":"eea69109-05b9-53f8-891d-8b9180fcd1e6","createdAt":"1558436954","updatedAt":"1598617332","description":{"childMarkdownRemark":{"html":"

Looking for something specific? Why not use our search feature. We can show you if it's available on demand or on live TV in the next 7 days.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Guide not working properly","slug":"guide-not-working-properly-Sony","id":"f8bde49e-3efa-5d17-bb8c-b2d9023ffaf6","createdAt":"1558438424","updatedAt":"1598617325","description":null,"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Using On Demand","slug":"using-on-demand","id":"b7ee3fba-e023-5fb7-91db-f927806fba28","createdAt":"1556285772","updatedAt":"1598617291","description":{"childMarkdownRemark":{"html":"

With YouView on Sony you have thousands of programmes available on demand. To access our library of great content follow these steps:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Humax Retail Software Update 29.107.0 / 3.3.164","slug":"humax-retail-software-update-29-107-0-3-3-164","id":"d9a1ba07-f3f7-50a3-8cfb-f92ac1cd4bb0","createdAt":"1598539420","updatedAt":"1598539420","description":{"childMarkdownRemark":{"html":"

This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 29.107.0 / 3.3.164","slug":"bt-software-update-29-107-0-3-3-164","id":"47d1b780-8364-56a6-83a4-2418ee7050da","createdAt":"1598539203","updatedAt":"1598539203","description":{"childMarkdownRemark":{"html":"

This is a maintenance update for BT T1000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.6.217","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-6-217","id":"9a83d653-a9e3-560d-9803-6f45d4538697","createdAt":"1597846305","updatedAt":"1597846305","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for TalkTalk DN360T & DN372T devices which includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.6.246","slug":"humax-retail-software-update-32-46-10-3-6-246","id":"df8707d1-1db6-5d7b-abcc-cb4a9e8b11bf","createdAt":"1597405657","updatedAt":"1597405657","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for Humax Retail T2000 devices and contains some bug fixes and no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Douglas & Kendal Retune Event","slug":"douglas-and-kendal-retune-event","id":"e8b38fae-b33b-5d9a-9f86-2b640b8fe75a","createdAt":"1597405197","updatedAt":"1597405197","description":{"childMarkdownRemark":{"html":"

On the 19th August 2020 you may notice problems viewing some of your Freeview channels if you live on the Isle of Man and Lake District areas. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Winter Hill, Saddleworth, Storeton, Lancaster, Pendle Forest, Caldbeck, Caldbeck Scotland & Moel y Parc Retune Event","slug":"winter-hill-saddleworth-storeton-lancaster-pendle-forest-caldbeck-retune-event","id":"c1ea640e-cf65-5dce-ad5d-e9d68312098b","createdAt":"1596713962","updatedAt":"1596810089","description":{"childMarkdownRemark":{"html":"

On the 12th August 2020 you may notice problems viewing some of your Freeview channels if you live in the North West and Wales. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"BT software update 32.47.0 / 3.6.236","slug":"bt-software-update-32-47-0-3-6-236","id":"7595f84f-7094-5fea-9188-be291d2d2947","createdAt":"1596617998","updatedAt":"1596624427","description":{"childMarkdownRemark":{"html":"

This is an update contains some changes to the Players & Apps menu.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.6.240","slug":"humax-retail-software-update-32-46-10-3-6-240","id":"1402017c-5d89-5ba2-8852-2d1dd24f71ab","createdAt":"1595852455","updatedAt":"1595852455","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for Humax Retail T2000 devices and contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.6.236","slug":"humax-retail-software-update-32-46-10-3-6-236","id":"c0a9647d-dc76-5ec1-ab34-8c7efbb97463","createdAt":"1594655047","updatedAt":"1594655047","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for Humax Retail T2000 devices and contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.47.0 / 3.6.234","slug":"bt-software-update-32-47-0-3-6-234","id":"d10b5139-a496-5cea-8a67-6e700b403c3c","createdAt":"1592825638","updatedAt":"1594037479","description":{"childMarkdownRemark":{"html":"

This release contains moved Settings and Help, as well as some bug fixes for BT T2100, T2200 & T4000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.6.230","slug":"humax-retail-software-update-32-46-10-3-6-230","id":"4c136248-41af-53b8-8a30-2da4ee8f4aca","createdAt":"1593439634","updatedAt":"1593439634","description":{"childMarkdownRemark":{"html":"

This is a maintenance release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.46.10 / 3.6.226","slug":"humax-retail-software-update-32-46-10-3-6-226","id":"2f40fcf8-865f-5d28-a190-5c2b37f83de7","createdAt":"1592231384","updatedAt":"1593095808","description":{"childMarkdownRemark":{"html":"

This is a software release which includes a new section on the Main Menu for Kids content.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Channel Closures on 22nd June 2020","slug":"channel-closures-on-22nd-june-2020","id":"3c2000d0-5cdc-5cd2-9452-9ce522fc758c","createdAt":"1592565025","updatedAt":"1592815091","description":{"childMarkdownRemark":{"html":"

From 22nd June 2020 changes are being made to the way some channels are currently broadcast.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Picture/sound breaking up on Sony TV","slug":"picture-sound-breaking-up-on-sony-tv","id":"9cdfb600-80fd-5aac-bcea-2b3f8a5abf5f","createdAt":"1556286352","updatedAt":"1592565494","description":{"childMarkdownRemark":{"html":"

Looks like we’re not getting enough signal from your aerial at the moment.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"Sony 2020 Range [APK Version: 2020-06-04-39cdfb2a2c]","slug":"sony-2020-range-apk-version-2020-06-04-39cdfb2a2c","id":"c054b1cb-785b-5bfe-ad16-17c1bb5365a3","createdAt":"1591799921","updatedAt":"1591799921","description":{"childMarkdownRemark":{"html":"

A new software update which includes some UI changes is now available for Sony’s 2020 Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.91 & 72.48.91 / 3.6.216","slug":"talktalk-software-update-60-48-91-and-72-48-91-3-6-216","id":"d6d26cff-f443-5fb8-b47c-1ed5be758806","createdAt":"1591631495","updatedAt":"1591631813","description":{"childMarkdownRemark":{"html":"

This is a software release for TalkTalk DN360T & DN372T devices which includes the addition of remote recording using the BT TV app, brand page panel update, on-screen keyboard, players & apps rename and the BritBox player.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.45.0 / 3.6.190","slug":"bt-software-update-32-45-0-3-6-190","id":"c882bc4f-b9a3-5668-8416-cf6fd095052a","createdAt":"1588611813","updatedAt":"1588611813","description":{"childMarkdownRemark":{"html":"

This release contains addition of BritBox to BT T2100, T2200 & T4000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony 2020 Range [APK Version: 2020-03-26-e910a989a]","slug":"Sony-2020-Range-APK-Version-2020-03-26-e910a989a","id":"175cfabb-5d6d-5de4-8a15-4bd5e4f256c9","createdAt":"1588165806","updatedAt":"1588165854","description":{"childMarkdownRemark":{"html":"

A new software update which includes some new features is now available for Sony’s 2020 Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Box stuck in nearly ready","slug":"box-stuck-in-nearly-ready","id":"6571c140-06f1-5d96-8354-5f568e35bdae","createdAt":"1557840946","updatedAt":"1587985888","description":{"childMarkdownRemark":{"html":"

That’s not meant to happen. Try this step to get it started:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Humax Retail software update 32.44.10 / 3.6.202","slug":"humax-retail-software-update-32-44-10-3-6-202","id":"74429ffe-fc2b-50f6-aa5c-4a88b264990c","createdAt":"1587381202","updatedAt":"1587397433","description":{"childMarkdownRemark":{"html":"

This is a software release which includes some UI changes and bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.43.0 / 3.6.174","slug":"bt-software-update-32-43-0-3-6-174","id":"515cfc28-72a1-52f8-a3ba-5fad771a8ce0","createdAt":"1586183974","updatedAt":"1586183982","description":{"childMarkdownRemark":{"html":"

This release contains the on screen keyboard along with some noteable bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.38.0 / 3.6.154","slug":"bt-software-update-32-38-0-3-6-154","id":"49aaec38-d380-5e16-8849-26f5820a5bc3","createdAt":"1574863624","updatedAt":"1585649635","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for T4000s with no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Discovering content in the app","slug":"discovering-content-in-the-app","id":"afa0ff64-2e81-583a-834e-1d3d43bd1ba1","createdAt":"1558425096","updatedAt":"1585585033","description":{"childMarkdownRemark":{"html":"

Finding the content you love has never been easier. Using the YouView app you can browse the Discover section to find programmes and films across multiple genres

"}},"productReference":{"title":"Mobile App","slug":"mobile-app"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Recording request not yet received","slug":"recording-request-not-yet-received","id":"1b14a993-69cb-5dda-be70-55554826a382","createdAt":"1556282480","updatedAt":"1585585033","description":{"childMarkdownRemark":{"html":"

If you've sent a recording request from the YouView app to your box, then it can take up to 15 minutes to be received by your box.

"}},"productReference":{"title":"Mobile App","slug":"mobile-app"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"iOS YouView app software update 11.1.10","slug":"iOS-app-update-11-1-10","id":"4374c672-83d2-5462-92d7-bbdabbefa1d0","createdAt":"1556282714","updatedAt":"1585585033","description":{"childMarkdownRemark":{"html":"

A new YouView iOS App update is now available to download from the App Store.

"}},"productReference":{"title":"Mobile App","slug":"mobile-app"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.44.10 / 3.6.190","slug":"humax-retail-software-update-32-44-10-3-6-190","id":"ee7e3faa-06de-5fe4-bcbb-d7f438e5be91","createdAt":"1585577769","updatedAt":"1585577769","description":{"childMarkdownRemark":{"html":"

This is a maintenance release which contains some noteable bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Unable to get YouView","slug":"unable-to-get-youview","id":"cca1b4c0-429a-5118-96ec-5dfe95e48683","createdAt":"1558440689","updatedAt":"1584980680","description":{"childMarkdownRemark":{"html":"

Can't get YouView on your Sony TV? Follow these steps to make sure you are set up correctly.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"About YouView on Sony","slug":"about-youview-on-sony"}}},{"node":{"title":"Getting YouView on Sony","slug":"getting-youview-on-sony","id":"752bbdd6-5b9b-5733-96ee-30093e4fd775","createdAt":"1558450166","updatedAt":"1584980680","description":{"childMarkdownRemark":{"html":"

Looking to get YouView through a Sony TV? There are a few things you should check before you buy:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"About YouView on Sony","slug":"about-youview-on-sony"}}},{"node":{"title":"Hide & unhide channels","slug":"hide-unhide-channels-Sony","id":"cd4012bb-c0d2-59d7-be84-bcfaa45f8340","createdAt":"1558438238","updatedAt":"1584980679","description":{"childMarkdownRemark":{"html":"

If your TV is compatible with this feature, you can hide channels from the guide using our edit channel feature:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Fix for YVM3105","slug":"fix-for-yvm3105","id":"31d75c17-b7e2-530e-b736-5e7a53a8ad79","createdAt":"1584960946","updatedAt":"1584980679","description":{"childMarkdownRemark":{"html":"

Player/App unavailable

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM3502","slug":"fix-for-yvm3502","id":"fdebfd37-761d-5a49-b102-b5c958ae8559","createdAt":"1584962807","updatedAt":"1584980679","description":{"childMarkdownRemark":{"html":"

TV service unavailable

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM3501","slug":"fix-for-yvm3501","id":"3877ad0c-8a44-5535-add3-b27da4feac58","createdAt":"1584962231","updatedAt":"1584980679","description":{"childMarkdownRemark":{"html":"

Players & Apps unavailable

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM3102","slug":"fix-for-yvm3102","id":"4dadd7fa-481f-59e8-ae59-97bc9badcc81","createdAt":"1584960623","updatedAt":"1584980679","description":{"childMarkdownRemark":{"html":"

Guide Preview Unavailable

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM3401","slug":"fix-for-yvm3401","id":"e85b75ef-8df0-5821-80b1-24be82fc8afe","createdAt":"1584962607","updatedAt":"1584980679","description":{"childMarkdownRemark":{"html":"

Guide preview is not currently available

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM3503","slug":"fix-for-yvm3503","id":"28389389-b805-5db1-b362-f06b45594142","createdAt":"1584962457","updatedAt":"1584972053","description":{"childMarkdownRemark":{"html":"

We were unable to load the image or information on your box.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM3104","slug":"fix-for-yvm3104","id":"693f641d-3aff-5712-9f4e-e8741faa1a4e","createdAt":"1584961175","updatedAt":"1584972053","description":{"childMarkdownRemark":{"html":"

Service unavailable

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Using Discover or TV Shows & Films","slug":"using-discover","id":"75c68f1b-9e26-5184-932e-e40f72dd2dcf","createdAt":"1558437133","updatedAt":"1584971978","description":{"childMarkdownRemark":{"html":"

With YouView on Sony you have thousands of programmes available on demand to discover.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Bilsdale retune Event","slug":"bilsdale-retune-event","id":"7cae29e8-9a5d-5b4a-9162-8eb45ee20ae4","createdAt":"1583495811","updatedAt":"1583495811","description":{"childMarkdownRemark":{"html":"

On the 12th March 2020 you may notice problems viewing some of your Freeview channels if you live in the North East Yorkshire region. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Waltham, Belmont, Nottingham & Divis retune Event","slug":"waltham-belmont-nottingham-and-divis-retune-event","id":"2c9b47d6-00b1-55ee-921b-ddfeba5e848f","createdAt":"1583150077","updatedAt":"1583150077","description":{"childMarkdownRemark":{"html":"

On the 4th March 2020 you may notice problems viewing some of your Freeview channels if you live in the affected areas. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"BT software update 32.36.0 & 32.38.0","slug":"bt-software-update-32.36.0-32.38.0","id":"1ca0bfa9-a623-53d2-b0b5-860d57b035ef","createdAt":"1581954565","updatedAt":"1581954762","description":{"childMarkdownRemark":{"html":"

This is a release for T2100, T2200 & T4000 devices and introduces the new features of TV Shows & Films, Continue Watching On Demand and Watch List.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.42.0 / 3.6.168","slug":"bt-software-update-32-42-0-3-6-168","id":"7e5ad0f7-c943-56b2-8ccb-f5bd027c0222","createdAt":"1581948042","updatedAt":"1581948042","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for T2100, T2200 & T4000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Winter Hill Simulcast","slug":"winter-hill-simulcast","id":"ddde2056-a058-51bf-9f4b-1e1723ed56c5","createdAt":"1581938907","updatedAt":"1581938907","description":{"childMarkdownRemark":{"html":"

On the 20th February you may notice problems viewing some of your BBC SD Freeview channels if you live in the North West. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"TalkTalk Software Update 60.48.87 & 72.48.87 / 3.6.162","slug":"talktalk-software-update-60-48-87-and-72-48-87-3-6-162","id":"f24542ec-a9c4-5b83-87c2-8916da9df88c","createdAt":"1581594934","updatedAt":"1581609053","description":{"childMarkdownRemark":{"html":"

This is a software release for TalkTalk DN360T & DN372T devices which includes the addition of Search with Amazon Alexa.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail software update 32.35.10 / 3.6.180","slug":"humax-retail-software-update-32-35-10-3-6-180","id":"431ade8a-4967-5ab4-b916-368b1ea82f7b","createdAt":"1581351779","updatedAt":"1581351779","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for Humax Retail T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Emley Moor (relays), Idle, Keighley, Oliver's Mount & Sandy Heath Retune Event","slug":"emley-moor-relays-idle-keighley-olivers-mount-and-sandy-heath-retune-event","id":"d294ebef-450c-5d8e-a071-e03bb7d1bc3c","createdAt":"1581332039","updatedAt":"1581332064","description":{"childMarkdownRemark":{"html":"

On the 12th February 2020 you may notice problems viewing some of your Freeview channels if you live in the affected areas. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Emley Moor, Chesterfield, Sheffield, Belmont & Tacolneston Retune Event","slug":"emley-moore-Chesterfield-Sheffield-Belmont -and-tacolneston-retune-event","id":"8247755a-0294-588d-8f81-142f0460d338","createdAt":"1580222693","updatedAt":"1580222693","description":{"childMarkdownRemark":{"html":"

On the 5th February 2020 you may notice problems viewing some of your Freeview channels if you live in the affected areas. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Humax Retail software update 32.35.10 / 3.6.174","slug":"humax-retail-software-update-32-35-10-3-6-174","id":"ae3061f6-1869-5dd1-a8f5-c2c9f104f744","createdAt":"1580141331","updatedAt":"1580141728","description":{"childMarkdownRemark":{"html":"

This is a software update for Humax Retail T2000 devices and includes the on-screen keyboard in Search.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.41.0 / 3.6.168","slug":"bt-software-update-32-41-0-3-6-168","id":"af5e3fc6-2ad8-5619-893d-07be224541ee","createdAt":"1580141300","updatedAt":"1580141327","description":{"childMarkdownRemark":{"html":"

This is a release for T2100, T2200 & T4000 devices and introduces the new features of TV Shows & Films, Continue Watching On Demand and Watch List.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.81 & 72.48.81 / 3.6.138","slug":"talktalk-software-update-60-48-81-and-72-48-81-3-6-138","id":"8e099062-1d5a-5cc6-bd80-b5b69ded402e","createdAt":"1575560760","updatedAt":"1575560760","description":{"childMarkdownRemark":{"html":"

This is a software release for TalkTalk DN360T & DN372T devices which includes some new features and bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax retail software update 32.35.10 / 3.6.156","slug":"humax-retail-software-update-32-35-10-3-6-156","id":"f83fad1f-05eb-58b9-aecb-d97d25550722","createdAt":"1574852525","updatedAt":"1574852525","description":{"childMarkdownRemark":{"html":"

This is a software update for Humax Retail T2000 devices. This is a mainteance release and includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.36.0 / 3.6.154","slug":"bt-software-update-32-36-0-3-6-154","id":"9c4c9716-2cb8-5a38-b461-24161336f68b","createdAt":"1574691918","updatedAt":"1574699692","description":{"childMarkdownRemark":{"html":"

This BT software update includes Players & Apps renaming to Apps, a fix for recordings continuing to play while in standby and Voice Search with Amazon Alexa for T2100 & T2200 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.37.0 / 3.6.154","slug":"bt-software-update-32-37-0-3-6-154","id":"2fa0f83c-883e-51f4-9494-b5b1609f1943","createdAt":"1574696540","updatedAt":"1574696889","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for T4000s with no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Angus Retune Event","slug":"angus-retune-event","id":"18e57a82-fcf8-5054-a7c4-f02db0bd0b09","createdAt":"1574686133","updatedAt":"1574686133","description":{"childMarkdownRemark":{"html":"

On the 27th November 2019 you may notice problems viewing some of your Freeview channels if you live in the affected areas. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"BT software update 32.37.0 / 3.6.146","slug":"bt-software-update-32-37-0-3-6-146","id":"b3626272-057a-5fbf-ab6f-baf942700047","createdAt":"1574156693","updatedAt":"1574682677","description":{"childMarkdownRemark":{"html":"

This BT retail software update includes Players & Apps renaming to Apps, a fix for recordings continuing to play while in standby for T4000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Release 31.24.0 / 3.5.68","slug":"bt-software-release-31-24-0-3-5-68","id":"b68ca874-85e9-5675-86e0-9d7dece1ca60","createdAt":"1562934775","updatedAt":"1574263171","description":{"childMarkdownRemark":{"html":"

This update brings the new player, Amazon Prime Video to BT T2100 & T2200 devices and bug fixes.

\n

T4000 devices will receive the bug updates but Amazon Prime Video will launch in the near future.

\n

Amazon Prime Video offers thousands of popular movies and TV shows on demand. Users can also buy/rent content and access subscription streaming services.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Using an external hard drive","slug":"using-an-external-hard-drive","id":"cb5b3b69-1fea-59cd-8b1c-0ad6b2b46acb","createdAt":"1558450484","updatedAt":"1574169333","description":null,"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"About YouView on Sony","slug":"about-youview-on-sony"}}},{"node":{"title":"Bilsdale, Chatton, Fenham, Idle, Oliver's Mount & Pontop Pike Retune Event","slug":"bilsdale-chatton-fenham-idle-olivers-mount-and-pontop-pike-retune-event","id":"523e2c14-dfbd-5a65-baf5-bf9fe5694fe6","createdAt":"1573125624","updatedAt":"1573125624","description":{"childMarkdownRemark":{"html":"

On the 13th November 2019 you may notice problems viewing some of your Freeview channels if you live in the affected areas. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Humax retail software update 32.35.10 / 3.6.146","slug":"humax-retail-software-update-32-35-10-3-6-146","id":"33915ac8-2701-51a9-8858-f93e3a8fc956","createdAt":"1572441112","updatedAt":"1572441157","description":{"childMarkdownRemark":{"html":"

This is a software update for Humax Retail T2000 devices including some bug fixes and 'Players & Apps' being renamed to 'Apps'.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax retail software update 32.35.10 / 3.6.142","slug":"humax-retail-software-update-32-35-10-3-6-142","id":"8f52468d-04c6-52c5-af2e-f56e0266d199","createdAt":"1571655511","updatedAt":"1571671047","description":{"childMarkdownRemark":{"html":"

This is a software update for Humax Retail T2000 devices including a couple of new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Winter Hill, Emley Moor, Belmont, Sheffield & Idle Retune Event","slug":"winter-hill-emley-moor-belmont-sheffield-and-idle-retune-event","id":"fda5b9f5-9ab9-5b02-8980-ae35aad22864","createdAt":"1571391144","updatedAt":"1571391144","description":{"childMarkdownRemark":{"html":"

On the 23rd October 2019 you may notice problems viewing some of your Freeview channels if you live in the affected areas. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Dover, Midhurst, Whitehawk Hill, Reigate & Rowridge Retune Event","slug":"dover-midhurst-whitehawk-hill-reigate-and-rowridge-retune-event","id":"ffec46bf-19be-5539-bc49-68e2601c02e8","createdAt":"1570799055","updatedAt":"1570799055","description":{"childMarkdownRemark":{"html":"

On the 16th October 2019 you may notice problems viewing some of your Freeview channels if you live in the affected areas. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Humax retail software update 32.35.10 / 3.6.136","slug":"humax-retail-software-update-32-35-10-3-6-136","id":"3db1992e-560b-5196-8d62-f8edf50fac24","createdAt":"1570020871","updatedAt":"1570020871","description":{"childMarkdownRemark":{"html":"

This Humax retail software update is a maintenance release and does not include any new features or user affecting fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Pontop Pike Simulcast Event","slug":"pontop-pike-simulcast-event","id":"8043a476-26cf-544d-912e-043fe77d082e","createdAt":"1568030110","updatedAt":"1569312713","description":{"childMarkdownRemark":{"html":"

On the 12th September 2019 you may notice problems viewing some of your BBC SD Freeview channels if you live in the County Durham area. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"BT software update 32.35.0 / 3.6.128","slug":"bt-software-update-32-35-0-3-6-128","id":"b5c3a00b-055b-5fa3-9998-ee7def062048","createdAt":"1569249365","updatedAt":"1569249365","description":{"childMarkdownRemark":{"html":"

This BT retail software update includes Jump to Time, Delete search history along with a bug fix for scheduled recordings not appearing in the Scheduled Recordings section of MyTV.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"No channel logos in the guide","slug":"no-channel-logos-in-the-guide","id":"847d648c-3ca1-59f2-9562-67cbab597bad","createdAt":"1558356414","updatedAt":"1568977327","description":{"childMarkdownRemark":{"html":"

This might be because they’ve been turned off in the settings. Let’s have a quick check:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"'No Information' or 'Loading' in the Guide","slug":"no-information-or-loading-in-the-guide","id":"ba2f863d-a195-5b82-8625-7a09dd2e27bf","createdAt":"1558101177","updatedAt":"1568977312","description":{"childMarkdownRemark":{"html":"

This is usually a tell-tale sign that you’re disconnected from the internet. Give these steps a try and we’ll see if we can connect you:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Router not connected to internet","slug":"router-not-connected-to-internet","id":"bdaab8b1-1a85-50e7-9bdc-9938a425417b","createdAt":"1557499220","updatedAt":"1568977259","description":{"childMarkdownRemark":{"html":"

Having trouble connecting your box to the internet during set up? Try these steps:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Fix for YVM104","slug":"fix-for-yvm104","id":"ad9d6390-e2d1-5c73-8a41-1ed986c63146","createdAt":"1556886950","updatedAt":"1568977055","description":{"childMarkdownRemark":{"html":"

It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM102","slug":"fix-for-yvm102","id":"f5b8c720-f839-53e5-8a59-d3ef529af653","createdAt":"1556887192","updatedAt":"1568977007","description":{"childMarkdownRemark":{"html":"

Broadband connection unavailable

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Humax retail software update 32.35.10 / 3.6.128","slug":"humax-retail-software-update-32-35-10-3-6-128","id":"db648b4a-a0b2-5549-93a3-38ad65e6ea6e","createdAt":"1568717144","updatedAt":"1568717144","description":{"childMarkdownRemark":{"html":"

This Humax retail software update is a maintenance release and does not include any new features or user affecting fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax retail software update 32.32.10 / 3.6.124","slug":"humax-retail-software-update-32-32-10-3-6-124","id":"e5b5dd78-d2f6-5b45-a1ab-b6250842f256","createdAt":"1566387213","updatedAt":"1568717115","description":{"childMarkdownRemark":{"html":"

This Humax retail software update includes a bug fix for scheduled recordings not appearing in the Scheduled Recordings section of MyTV.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Picture & sound out of sync","slug":"picture-and-sound-out-of-sync","id":"12776df5-74d6-5aea-95e7-50539d405704","createdAt":"1558355018","updatedAt":"1568112603","description":{"childMarkdownRemark":{"html":"

It doesn’t happen often but when it does it can be distracting. Try these steps and we’ll see if we can line up the picture and sound:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Humax retail software update 32.32.10 / 3.6.128","slug":"humax-retail-software-update-32-32-10-3-6-128","id":"0101d60a-9832-526c-a500-567a67d6ce6a","createdAt":"1567600106","updatedAt":"1567600565","description":{"childMarkdownRemark":{"html":"

This Humax retail software update includes a bug fix where the BBC red button was greyed out and didn't work.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Scotland & Northern Ireland Retune Event","slug":"scotland-and-northern-ireland-retune-event","id":"11f13518-5bcf-56a9-ad47-3b7a556643e1","createdAt":"1567089975","updatedAt":"1567090262","description":{"childMarkdownRemark":{"html":"

On the 4th September 2019 you may notice problems viewing some of your Freeview channels if you live in Scotland or Northern Ireland. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"BT software update 29.107.0 / 3.3.160","slug":"bt-software-update-29-107-0-3-3-160","id":"22518f92-c581-5159-a620-027fd95ab650","createdAt":"1566387200","updatedAt":"1566387200","description":{"childMarkdownRemark":{"html":"

This is a maintenance update for BT T1000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 32.32.0 / 3.6.114","slug":"bt-software-update-32-32-0-3-6-114","id":"5bbb3566-e253-5feb-9dfa-c566af02ca5a","createdAt":"1566217262","updatedAt":"1566220969","description":{"childMarkdownRemark":{"html":"

This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Dover Simulcast Event","slug":"dover-simulcast-event","id":"8aed4fd7-6298-5631-8e1c-63f5ac139dd1","createdAt":"1566204934","updatedAt":"1566204934","description":{"childMarkdownRemark":{"html":"

On the 22nd August 2019 you may notice problems viewing some of your BBC SD Freeview channels if you live in Dover. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"BT Software Release 32.32.0 / 3.6.108","slug":"bt-software-release-32-32-0-3-6-108","id":"6f398556-c0a6-5391-b1b4-74785289088c","createdAt":"1565614367","updatedAt":"1565616452","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for T2200 devices, there are no new features within this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Selkirk & Black Hill Retune Event","slug":"selkirk-and-black-hill-retune-event","id":"e21c8c88-0f0a-5ffa-9c44-ab53342a447d","createdAt":"1565264851","updatedAt":"1565264851","description":{"childMarkdownRemark":{"html":"

On the 14th August 2019 you may notice problems viewing some of your Freeview channels if you live in Scotland. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Humax retail software update 32.32.10 / 3.6.120","slug":"humax-retail-software-update-32-32-10-3-6-120","id":"13bd5c0d-f08e-5429-adbf-cf5b999446af","createdAt":"1565188273","updatedAt":"1565188273","description":{"childMarkdownRemark":{"html":"

This release contains the additions of Jump to Time and delete search history to Humax Retail T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software update 32.32.0 / 3.6.108","slug":"bt-software-update-32-32-0-3-6-108","id":"541ebb95-0a1e-5062-ad7a-8c8920d489e8","createdAt":"1564582099","updatedAt":"1564582099","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for T4000 devices, there are no new features within this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax retail software update 32.32.10 / 3.6.114","slug":"humax-retail-software-update-32-32-10-3-6-114","id":"0090fdd6-49d6-5928-bc67-3db0ae3624a6","createdAt":"1564582098","updatedAt":"1564582098","description":{"childMarkdownRemark":{"html":"

This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Caldbeck Retune Event","slug":"caldbeck-retune-event","id":"7f849613-179c-56fb-85b2-845910c269ae","createdAt":"1564151079","updatedAt":"1564404845","description":{"childMarkdownRemark":{"html":"

On the 31st July 2019 you may notice problems viewing some of your Freeview channels if you live in Cumbria, south west Scotland or the south Lakes. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Humax Retail Software Update 32.32.10 / 3.6.108","slug":"humax-retail-software-update-32-32-10-3-6-108","id":"baac081c-0fe0-594b-9c3d-78dedb2aa672","createdAt":"1562765602","updatedAt":"1563972598","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for Humax Retail T2000 devices and contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Release 32.18.10 / 3.6.106","slug":"humax-retail-software-release-32-18-10-3-6-106","id":"96005f5c-3d1d-5606-8156-a79b5a21e10b","createdAt":"1562336715","updatedAt":"1563972424","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for Humax Retail T2000 devices and contains no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 32.18.10 / 3.6.94","slug":"Humax-Retail-Software-Update-32-18-10-3-6-94-maintenance","id":"eb38b4ec-2d3b-55fc-8b7d-c6415e570ea0","createdAt":"1563450577","updatedAt":"1563972410","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for Humax Retail T2000 devices including a fix for an issue where BBC 'Start Again' was not available.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail - Voice Search with Amazon Alexa","slug":"humax-retail-amazon-alexa-voice-search","id":"6fd7a12b-9c2c-5f7a-9b07-cc8f1c471b79","createdAt":"1560866152","updatedAt":"1563972399","description":{"childMarkdownRemark":{"html":"

This is a feature release for Voice Search with Amazon Alexa on Humax Retail T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail 32.18.10 / 3.6.94 - TV Shows & Films","slug":"humax-retail-32-18-10-3-6-94-tv-shows-and-films","id":"72a7e791-7c79-521a-897d-d32a9bc213e3","createdAt":"1563450325","updatedAt":"1563972390","description":{"childMarkdownRemark":{"html":"

This is a feature release for TV Shows & Films available for Humax Retail T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 32.18.10 / 3.6.86 Continue Watching On Demand","slug":"humax-retail-software-update-32-18-10-3-6-86-continue-watching-on-demand","id":"daa81bc2-705c-5adb-a987-3c763da11621","createdAt":"1560256297","updatedAt":"1563972378","description":{"childMarkdownRemark":{"html":"

This update contains a new feature for Humax Retail T2000 devices, 'Continue Watching On Demand'.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software update xx.48.72 / 3.6.82","slug":"talktalk-software-update-xx-48-72-3-6-82","id":"afc2e6fb-0900-55bb-863b-1a6cda889849","createdAt":"1559838091","updatedAt":"1563972366","description":{"childMarkdownRemark":{"html":"

This update brings a selection of new features to TalkTalk DN360T & DN372T devices:

\n"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 32.18.10 / 3.6.86","slug":"humax-retail-software-update-32-18-10-3-6-86","id":"7e073f7f-75e8-5b4f-af49-539132b32067","createdAt":"1559835773","updatedAt":"1563972290","description":{"childMarkdownRemark":{"html":"

This update is a maintenance release for Humax Retail T2000 devices and contains no new user facing features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 32.18.10 / 3.6.74","slug":"humax-retail-software-update-32-18-10-3-6-74","id":"d0025375-3cc1-563b-b8be-4f87930a9229","createdAt":"1559915008","updatedAt":"1563972283","description":{"childMarkdownRemark":{"html":"

This update is a maintenance release for Humax Retail T2000 devices and contains no new user facing features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.23.50 / 3.6.48","slug":"bt-software-update-32-23-50-3-6-48","id":"67bddcfc-e827-550b-a41a-14411c32de15","createdAt":"1559914469","updatedAt":"1563972276","description":{"childMarkdownRemark":{"html":"

This release includes the addition of the new error code YVM217 to indicate that the disk space is low. This release also contains a fix for the issue where some content on the BT Player would fail to play.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update xx.48.64 / 3.6.36","slug":"talktalk-software-update-xx-48-64-3-6-36","id":"ed7a4722-e823-552c-b610-36a95b93ebab","createdAt":"1559916008","updatedAt":"1563972256","description":{"childMarkdownRemark":{"html":"

This update brings the new player, Amazon Prime Video to TalkTalk DN360T and DN372T devices.

\n

This update includes a fix for an issue where viewers with some 4K TV models may experience a loss of sound.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.23.0 / 3.6.48","slug":"bt-software-update-32-23-0-3-6-48","id":"3e2eee5b-cdae-5802-94d7-fa09a94d9742","createdAt":"1560258023","updatedAt":"1563972244","description":{"childMarkdownRemark":{"html":"

This release includes the addition of the new error code YVM217 to indicate that the disk space is low.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 32.18.10 / 3.6.62","slug":"Humax-Retail-Software-Update-32-18-10-3-6-62","id":"828086db-fce0-5065-a70b-a041f8f83cd5","createdAt":"1563449948","updatedAt":"1563972237","description":{"childMarkdownRemark":{"html":"

This update is a maintenance release for Humax Retail T2000 devices and contains no new user facing features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update xx.48.54 / 3.6.36 & Amazon","slug":"talktalk-software-update-xx-48-54-3-6-36-and-amazon","id":"674b9382-9a2d-5ddb-a00c-cef2e70ee4ac","createdAt":"1559920194","updatedAt":"1563972228","description":{"childMarkdownRemark":{"html":"

This update brings the new player, Amazon Prime Video to TalkTalk DN360T and DN372T devices.

\n

Amazon Prime Video offers thousands of popular movies and TV shows on demand. Users can also buy/rent content and access subscription streaming services.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail 32.18.10 / 3.6.58","slug":"Humax-Retail-32-18-10-3-6-58","id":"d06a8266-e0bf-528b-9cfb-7899e24db0ef","createdAt":"1563449781","updatedAt":"1563972216","description":{"childMarkdownRemark":{"html":"

This update is a maintenance release for Humax Retail T2000 devices and contains no new user facing features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 32.23.0 / 3.6.44","slug":"bt-software-update-32-23-0-3-6-44","id":"e01cf864-04d9-5d44-be74-d2806773100a","createdAt":"1560257332","updatedAt":"1563972209","description":{"childMarkdownRemark":{"html":"

This update includes a number of new features, including Search in Action Panel and UI updates as well as stability improvements.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.48.53 / 3.6.36 & 72.48.53 / 3.6.36","slug":"talktalk-software-update-60-48-53-3-6-36-72-48-53-3-6-36","id":"fc8fbbb4-0a75-592f-9a57-7da66959f2f9","createdAt":"1559919415","updatedAt":"1563972203","description":{"childMarkdownRemark":{"html":"

This update introduces a number of new features, UI updates and other improvements to TalkTalk DN360T and DN372T devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 32.18.10 / 3.6.48","slug":"Humax-Retail-Software-Update-32-18-10-3-6-48","id":"fdc8a8f7-a2d7-5b59-9130-864f441113c7","createdAt":"1563449554","updatedAt":"1563972193","description":{"childMarkdownRemark":{"html":"

This update contains some new UI features and other improvements for Humax Retail T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 32.18.10 / 3.6.44","slug":"humax-retail-software-update-32-18-10-3-6-44","id":"f11abc13-f88d-5590-aee5-3d7c9a9496a3","createdAt":"1563448974","updatedAt":"1563972182","description":{"childMarkdownRemark":{"html":"

This release is for Humax Retail T2000 devices and contains the new feature 'Search in Action Panel' along with some bus fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 32.18.10 / 3.6.36","slug":"humax-retail-software-update-32-18-10-3-6-36","id":"77b866e1-3150-535f-94a4-58cdc22724bd","createdAt":"1563448480","updatedAt":"1563972171","description":{"childMarkdownRemark":{"html":"

This update is a maintenance release for Humax Retail T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 31.73.10 / 3.5.156","slug":"Humax-Retail-Software-Update-31-73-10-3-5-156","id":"a5b8c4cf-b887-5173-a490-5b4cc3716ba1","createdAt":"1563448141","updatedAt":"1563972157","description":{"childMarkdownRemark":{"html":"

This update includes a number of improvements to the UI for Humax Retail T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 31.108.0 / 3.5.136","slug":"bt-software-update-31-108-0","id":"23978e57-b8a1-5fa4-b9ac-876e89ee1c11","createdAt":"1560263504","updatedAt":"1563971806","description":{"childMarkdownRemark":{"html":"

This update includes a number of new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Release 31.106.0 & Amazon","slug":"BT-Software-Release-31-106-0-Amazon","id":"21e08109-6a8e-5d38-93de-fc78f60933cd","createdAt":"1562937619","updatedAt":"1563971791","description":{"childMarkdownRemark":{"html":"

AMAZON PRIME VIDEO PLAYER ENABLED ON 31.106.0 / 3.5.96

\n

This update brings the new player, Amazon Prime Video to BT T4000 devices.

\n

Amazon Prime Video offers thousands of popular movies and TV shows on demand. Users can also buy/rent content and access subscription streaming services.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 31.69.0 / 3.5.132","slug":"bt-software-update-31-69-0-3-5-132","id":"f442e3dc-39da-56eb-91bc-555a1fd8c97a","createdAt":"1560263874","updatedAt":"1563971785","description":{"childMarkdownRemark":{"html":"

This update includes a number of new features, including a new Synopsis in Guide feature and a number of bug fixes to improve performance.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 31.62.10 / 3.5.134","slug":"Humax-Retail-Software-Update-31-62-10-3-5-134","id":"a3903d7c-79f6-5952-84ca-87131c44d57d","createdAt":"1563447984","updatedAt":"1563971779","description":{"childMarkdownRemark":{"html":"

This update includes a number of improvements to the UI, and some new features for Humax Retail T2000 devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Release 31.106.0 / 3.5.96","slug":"bt-software-release-31-106-0-3-5-96","id":"a98507ed-aa9a-520e-a9a5-74433af0d49d","createdAt":"1563456817","updatedAt":"1563971769","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for BT T4000s, and includes no new features.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 31.62.10 / 3.5.120","slug":"Humax-Retail-Software-Update-31-62-10-3-5-120","id":"e1dbbea1-a8bd-5509-a084-4855e89d77ce","createdAt":"1563447660","updatedAt":"1563971760","description":{"childMarkdownRemark":{"html":"

This update includes a new Synopsis in Guide feature and a number of bug fixes to improve performance.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"2018 Range (AF9 and ZF9 Series) [PKG6.0358]","slug":"2018-range-af9-and-zf9-series-pkg6-0358","id":"d7603046-367c-5b93-ad2d-0a5dcc3e827d","createdAt":"1558432862","updatedAt":"1563971755","description":{"childMarkdownRemark":{"html":"

A new software update is now available for Sony’s 2018 Android TVs (AF9 and ZF9 Series) connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony TV Software Update PKG6.0358","slug":"sony-tv-software-update-pkg6-0358","id":"6ee785bf-b9b4-5619-ba71-76272850e582","createdAt":"1559919425","updatedAt":"1563971749","description":{"childMarkdownRemark":{"html":"

A new software update is now available for Sony’s 2018 Android TVs (AF9 and ZF9 Series) connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Talk Talk Software Update 60.47.119 / 3.5.116, 72.47.119 / 3.5.116","slug":"talk-talk-software-update-60-47-119-3-5-116-72-47-119-3-5-116","id":"6ed322aa-833a-591e-8ab5-344cd8c52724","createdAt":"1563875822","updatedAt":"1563971741","description":{"childMarkdownRemark":{"html":"

This update introduces a number of new features including Synopsis in Guide, Play Next Episode, Continue Watching, Recent Searches and other improvements to TalkTalk DN360T and DN372T devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 31.62.10 / 3.5.112","slug":"humax-retail-software-update-31-62-10-3-5-112","id":"354e9a34-904f-5f72-b717-667f2d47c066","createdAt":"1563447085","updatedAt":"1563971728","description":{"childMarkdownRemark":{"html":"

This update includes a new Play Next Episode feature and improves the Watch List for Humax Retail T2000 devices. This update also includes a number of bug fixes to improve performance.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony TV Software Update PKG6.5629","slug":"sony-tv-software-update-pkg6-5629","id":"82632b73-2847-534d-ae0f-97531c57b309","createdAt":"1559919244","updatedAt":"1563971721","description":{"childMarkdownRemark":{"html":"

A new software update is now available for (2016/ 2017 and 2018 models) Sony Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"2018 Range [PKG6.5629]","slug":"2018-range-pkg6-5629","id":"5abb400f-9e64-5951-94de-212c89bc4ae6","createdAt":"1558433008","updatedAt":"1563971713","description":{"childMarkdownRemark":{"html":"

A new software update is now available for (2016/ 2017 and 2018 models) Sony Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"2016/2017 Range [PKG6.5629]","slug":"2016-2017-range-pkg6-5629","id":"9b5b9bfc-952f-5ed3-9dd8-d7db8a657549","createdAt":"1558433122","updatedAt":"1563971706","description":{"childMarkdownRemark":{"html":"

A new software update is now available for (2016/ 2017 and 2018 models) Sony Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Retail Software Update 29.106.0 / 3.3.160","slug":"humax-retail-software-update-29-106-0","id":"54950326-cab9-50d4-9df4-b0c96e641ec4","createdAt":"1560519228","updatedAt":"1563971695","description":{"childMarkdownRemark":{"html":"

This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 31.28.0 / 3.5.74","slug":"bt-software-update-31-28-0-3-5-74","id":"aa342f3f-2058-55bb-9428-8aa5b5ea9251","createdAt":"1563456646","updatedAt":"1563971686","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for BT devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software Update 29.106.0 / 3.3.160","slug":"bt-software-update-29-106-0","id":"009da044-613d-5d15-a3eb-3d4aa0b8fba0","createdAt":"1560518467","updatedAt":"1563971676","description":{"childMarkdownRemark":{"html":"

This is a maintenance update for DTR-T1000 BT devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax software update 29.105.0","slug":"Humax-software-update-29-105-0","id":"f1207bf7-78fa-5a4d-ae1b-92915277f08b","createdAt":"1563444942","updatedAt":"1563971236","description":{"childMarkdownRemark":{"html":"

This is a maintenance update for T1000 Humax Retail devices.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk Software Update 60.47.88 / 3.5.88, 72.47.88 / 3.5.88","slug":"talktalk-software-update-60-47-88-3-5-88-72-47-88-3-5-88","id":"81139e67-b862-5de3-b7a7-a2c580b1a426","createdAt":"1563891697","updatedAt":"1563971224","description":{"childMarkdownRemark":{"html":"

The previous versions 60.47.57, 72.45.57 are superseded by 60.47.88 / 3.5.88, 72.47.88 / 3.5.88 to include minor bug fixes. This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk software update 72.45.145/ 60.45.145/ 70.45.146","slug":"talktalk-software-update-72-45-145-60-45-145-70-45-146","id":"52db90e4-f033-52c6-bfbd-24e44082dd59","createdAt":"1563891152","updatedAt":"1563971155","description":{"childMarkdownRemark":{"html":"

The newly designed Discover returns and a new feature known as Watch List.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax software update 29.58.10","slug":"Humax-software-update-29-58-10","id":"fbac2385-faa8-57fe-b81e-3e098ea2a015","createdAt":"1563444098","updatedAt":"1563971147","description":{"childMarkdownRemark":{"html":"

A maintenance update for Humax Retail T2000 boxes so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax software update 29.104.0","slug":"Humax-software-update-29-104-0","id":"9f2b7e22-ad42-5acd-8245-1e90246ec41b","createdAt":"1563444917","updatedAt":"1563971117","description":{"childMarkdownRemark":{"html":"

This software update includes a number of new features and improvements such as smart landing, action panel and continue to next recording.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software release 29.58.0","slug":"bt-software-release-29-58-0","id":"826c35e3-de27-544c-8b04-446e724ed8aa","createdAt":"1563454818","updatedAt":"1563971101","description":{"childMarkdownRemark":{"html":"

This update includes a number of bug fixes and stability improvements.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 29.104.0","slug":"bt-software-update-29-104-0","id":"9f4cc586-caa4-586b-840e-93892a26914b","createdAt":"1563455532","updatedAt":"1563971082","description":{"childMarkdownRemark":{"html":"

This update features a new and improved hide channels feature known as Edit channels, allowing you to personalise your guide experience. This update also includes a number of new features for series recordings and programme actions.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 29.53.0","slug":"bt-software-update-29-53-0","id":"2337d98b-2a2e-55fa-b7a6-35603c650285","createdAt":"1563454396","updatedAt":"1563971072","description":{"childMarkdownRemark":{"html":"

This update allows you to perform more actions when looking at programme information in the guide and also makes it easier to continue watching your series recordings.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"2015 Range [4K TV: PKG5.381 / 2K TV: PKG5.381]","slug":"2015-range-4k-tv-pkg5-381-2k-tv-pkg5-381","id":"e45c750d-bc2c-5910-8696-33d1f934e9a7","createdAt":"1558433248","updatedAt":"1563971061","description":{"childMarkdownRemark":{"html":"

A new Sony update is now available for 2015 and 2016 Sony Android TV models.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 29.45.0","slug":"bt-software-update-29-45-0","id":"653bca97-85ef-58de-9b34-e02c0575f90e","createdAt":"1563454085","updatedAt":"1563971051","description":{"childMarkdownRemark":{"html":"

This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"TalkTalk software update 72.44.211/70.44.212/ 60.44.211","slug":"talktalk-software-update-72-44-211-70-44-212-60-44-211","id":"1397396c-1a8f-5fe9-b3b6-74e273480fe0","createdAt":"1563890015","updatedAt":"1563971042","description":{"childMarkdownRemark":{"html":"

This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Plusnet software update 29.36.0","slug":"plusnet-software-update-29-36-0","id":"c6960500-9e67-57b0-828f-b49e8a3f011d","createdAt":"1555958686","updatedAt":"1563971023","description":{"childMarkdownRemark":{"html":"

This update includes a number of bug fixes to improve performance.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax software update 29.36.0","slug":"Humax-software-update-29-36-0","id":"e2f27c6e-df4c-58c8-87d1-4414fb980e50","createdAt":"1563441803","updatedAt":"1563971009","description":{"childMarkdownRemark":{"html":"

This update includes a number of bug fixes to improve performance.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 29.36.0","slug":"bt-software-update-29-36-0","id":"1fa795cf-3553-540f-aa2e-ee6ee50db68f","createdAt":"1563453940","updatedAt":"1563970995","description":{"childMarkdownRemark":{"html":"

This update includes a number of bug fixes to improve performance.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax Software Update 29.27.0","slug":"Humax-Software-Update-29-27-0","id":"e7e72330-6beb-532b-aa51-53f465b11991","createdAt":"1563441524","updatedAt":"1563970986","description":{"childMarkdownRemark":{"html":"

This update includes new feature enhancements and a number bug fixes to improve performance.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT software update 29.27.0","slug":"bt-software-update-29-27-0","id":"1c193434-7f6e-53ed-87cf-6bee8cadce6c","createdAt":"1563453522","updatedAt":"1563970970","description":{"childMarkdownRemark":{"html":"

This update features a new and improved hide channels feature known as Edit channels, allowing you to personalise your guide experience.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony TV software update PKG6.0614","slug":"sony-tv-software-update-pkg6-0614","id":"f7fcc908-80a6-5013-93b4-2508c86ac5ab","createdAt":"1556286807","updatedAt":"1563970953","description":{"childMarkdownRemark":{"html":"

A new software update is now available for (2016 model) Sony Android TVs connected to the internet.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Bluebell Hill & Crystal Palace relays Retune Event","slug":"bluebell-hill-and-crystal-palace-relays-retune-event","id":"433f68ce-ad84-51f1-aaab-be68b5dbd792","createdAt":"1563539239","updatedAt":"1563539239","description":{"childMarkdownRemark":{"html":"

On the 17th July 2019 you may notice problems viewing some of your Freeview channels if you live in Wales. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Humax Retail Software Update 31.56.10","slug":"Humax-Retail-Software-Update-31-56-10","id":"731088f6-a7d0-5615-a23c-241ac567d530","createdAt":"1563445616","updatedAt":"1563445616","description":{"childMarkdownRemark":{"html":"

This release introduces a new Start Again for BBC Programmes and Recent Searches features to Humax Retail T2000 devices. It also includes a number of improvements and bug fixes.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Humax software update 29.44.10","slug":"Humax-software-update-29-44-10","id":"cb948464-3cb2-54d4-b33a-ba02bac568b0","createdAt":"1563443623","updatedAt":"1563443623","description":{"childMarkdownRemark":{"html":"

The newly designed Discover returns and along side a new feature known as Watch List

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"BT Software update 32.31.0 / 3.6.92","slug":"bt-software-update-32-31-0-3-6-92","id":"d6da9de4-f065-5154-8321-e4703b3f9bab","createdAt":"1562590609","updatedAt":"1562937637","description":{"childMarkdownRemark":{"html":"

This is a maintenance release for BT T4000 devices. 

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Carmel & Kilvey Hill Retune Event","slug":"carmel-and-kilvey-hill-retune-event","id":"c08c8f10-e791-57bd-aac2-3bb3b69bb628","createdAt":"1562773997","updatedAt":"1562773997","description":{"childMarkdownRemark":{"html":"

On the 17th July 2019 you may notice problems viewing some of your Freeview channels if you live in Wales. Read on to find out a bit more about what’s happening:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Forgotten your parental PIN","slug":"forgotten-your-parental-pin","id":"91286760-c49e-50c6-be9f-fb7bb01877ee","createdAt":"1558365301","updatedAt":"1562672319","description":{"childMarkdownRemark":{"html":"

Don’t worry, it happens to us all at some point. Time for plan b:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"What is the default Parental PIN?","slug":"what-is-the-default-parental-pin","id":"9b0088a3-9748-5f76-8e93-d5bac1ed43c4","createdAt":"1558364965","updatedAt":"1562671922","description":{"childMarkdownRemark":{"html":"

Forgotten your Parental PIN?

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"How to use Voice Search with Amazon Alexa","slug":"how-to-use-voice-search-with-amazon-alexa","id":"df7c005f-8a5c-52e0-bed5-7a3ff4ee9412","createdAt":"1560865544","updatedAt":"1560865544","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"TalkTalk Software Update 70.45.159 / 3.3.156","slug":"talktalk-software-update-70-45-159-3-3-156","id":"8659a029-b5b3-51d8-99bc-91ec24778cb9","createdAt":"1560520470","updatedAt":"1560520470","description":{"childMarkdownRemark":{"html":"

This is a maintenance release so there are no new features in this release.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Sony TV Operating System Update","slug":"sony-tv-operating-system-update","id":"c81dad72-0753-5628-a7d8-80ab2df422df","createdAt":"1559919581","updatedAt":"1559919581","description":{"childMarkdownRemark":{"html":"

A new Sony update is now available for 2015 and 2016 Sony Android TV models

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Fix for YVM606","slug":"fix-for-yvm606","id":"de1cacf7-b019-5686-9853-a85f8c981656","createdAt":"1557483550","updatedAt":"1559827965","description":{"childMarkdownRemark":{"html":"

HDMI connection required to watch this programme

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM751","slug":"fix-for-yvm751","id":"01337163-d5af-5df9-aebc-9ed52340f48a","createdAt":"1557490903","updatedAt":"1559826911","description":{"childMarkdownRemark":{"html":"

We can’t reset your box

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM2912","slug":"fix-for-yvm2912","id":"037fc326-084c-5213-b547-d2c6d89c4812","createdAt":"1558439084","updatedAt":"1559824911","description":{"childMarkdownRemark":{"html":"

Postcode not recognised

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Using an aerial booster","slug":"using-an-aerial-booster","id":"f5e0b02d-d47e-5b80-b076-f633dff50ff6","createdAt":"1557494831","updatedAt":"1559824230","description":{"childMarkdownRemark":{"html":"

If you need to boost your aerial signal, you can try using an aerial booster. But if your area isn't covered by...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Reset your Sony TV PIN","slug":"reset-your-sony-tv-pin","id":"5cbe9296-60d1-5b52-a268-730f587b2df5","createdAt":"1558436684","updatedAt":"1559744698","description":{"childMarkdownRemark":{"html":"

If you need to reset your Sony PIN, you will have to use a Master PIN to gain access to the Parental lock settings. To do this:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"Forgotten your Sony TV PIN","slug":"forgotten-your-sony-tv-pin","id":"65a87833-b21d-515f-850b-9db9ad484593","createdAt":"1558434800","updatedAt":"1559744602","description":null,"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"Setting Sony's parental controls","slug":"setting-sony-s-parental-controls","id":"a9f47328-4d41-5fb5-a323-e7989459cebd","createdAt":"1556285896","updatedAt":"1559744585","description":{"childMarkdownRemark":{"html":"

Protect your children with parental controls

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin"}}},{"node":{"title":"Sony remote isn't working properly","slug":"sony-remote-isnt-working-properly","id":"4d686f32-30af-5497-b0d5-ce89ec021d29","createdAt":"1558433743","updatedAt":"1559744236","description":null,"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"TV & Remote","slug":"tv-and-remote"}}},{"node":{"title":"Missing start/end of recording","slug":"missing-start-end-of-recording","id":"76263ac9-4693-5f59-9c23-e0b8e2ee9cc3","createdAt":"1558518934","updatedAt":"1559743297","description":{"childMarkdownRemark":{"html":"

We record your programmes based on the start/end times provided by the broadcaster. If the times they’ve given are incorrect, then this will cut the recording short.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Recordings","slug":"recordings"}}},{"node":{"title":"How much does YouView cost?","slug":"how-much-does-youview-cost","id":"e7eb114f-e720-5471-b9ea-e0aff1d3328b","createdAt":"1558517695","updatedAt":"1559741264","description":{"childMarkdownRemark":{"html":"

There’s a few ways to get YouView and the prices vary.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"About YouView","slug":"about-youview"}}},{"node":{"title":"Using powerline adapters","slug":"using-powerline-adapters","id":"05c7474a-a01c-5852-aa9b-e11219e19846","createdAt":"1557500673","updatedAt":"1559737936","description":{"childMarkdownRemark":{"html":"

Everything you need to know about using powerline adapters:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Frozen set up screen","slug":"frozen-set-up-screen","id":"8aeefcbe-d1f8-5687-bb94-ac8867062e1f","createdAt":"1557493322","updatedAt":"1559735981","description":{"childMarkdownRemark":{"html":"

Not the best start, but we’ll try and make up for that:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Postcode not recognised","slug":"postcode-not-recognised","id":"9b34f40a-e4d2-50b8-887f-0675281cac31","createdAt":"1557493367","updatedAt":"1559655968","description":{"childMarkdownRemark":{"html":"

We seem to be having trouble recognising your postcode. Please double check that you’ve entered your full postcode in correctly. Look out for...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Remote not working","slug":"remote-not-working","id":"bbd1b77e-456a-5836-b043-5d6d37f8170d","createdAt":"1557844961","updatedAt":"1559649835","description":{"childMarkdownRemark":{"html":"

Try these steps and we'll see if we can get it working again:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Box won't switch on","slug":"box-wont-switch-on","id":"a0c4b4dd-b233-58c1-98b3-fd7cf15c5add","createdAt":"1557842580","updatedAt":"1559649706","description":{"childMarkdownRemark":{"html":"

We understand how worrying this could be. It sounds like there may be a power issue with your box. We recommend trying these steps:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Factory reset your box","slug":"factory-reset-your-box","id":"6b842693-9449-5fe7-8833-cf917289b2a9","createdAt":"1557842284","updatedAt":"1559649657","description":{"childMarkdownRemark":{"html":"

We hope you never need to do this but if your box has an issue that can’t be fixed, you have the option to factory reset the box.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Using smart standby","slug":"using-smart-standby","id":"498989d5-e3f4-55ee-a2d2-c72a1f3f686e","createdAt":"1557840677","updatedAt":"1559649382","description":{"childMarkdownRemark":{"html":"

Offering you the best of both worlds. Fast start ups during the day and energy saving at night. For everything you need to know about Smart Standby read this page:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Box start up is slow","slug":"box-start-up-is-slow","id":"c9a090c6-c632-5f2b-b025-c43428868b00","createdAt":"1557840073","updatedAt":"1559649282","description":{"childMarkdownRemark":{"html":"

Is your box a little slow off the mark? Then it could be because of the standby mode you’re using.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Box keeps going into standby","slug":"box-keeps-going-into-standby","id":"b51f87d4-1a46-5d61-9ff1-33b497e175f8","createdAt":"1557839872","updatedAt":"1559649050","description":{"childMarkdownRemark":{"html":"

We always conscious about the amount of energy we use. That’s why we have an automatic standby mode. If you’ve been inactive for a certain amount of time, we’ll give you a nudge and say your box is about to go into standby. You can...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Make your box energy efficient","slug":"make-your-box-energy-efficient","id":"d10bfad9-d3c2-503d-8915-a99a8efd4817","createdAt":"1557833936","updatedAt":"1559648948","description":{"childMarkdownRemark":{"html":"

You can reduce the amount of energy your box uses by changing the standby mode:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Stop YouView remote controlling other Humax boxes","slug":"stop-youview-remote-controlling-other-humax-boxes","id":"41fac025-4af6-526e-9c60-ca0b54c82ee1","createdAt":"1555958162","updatedAt":"1559648819","description":{"childMarkdownRemark":{"html":"

Some YouView remotes are made by Humax and can sometimes control other Humax boxes near you.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Using the TV guide","slug":"using-the-tv-guide","id":"8edb20f5-6683-50b7-aa4b-7d08e9c338cf","createdAt":"1558357586","updatedAt":"1559648555","description":{"childMarkdownRemark":{"html":"

The guide is your one stop shop for all your channels. You can see what’s on now, what’s on in the next 7 days and even what’s been on in the last 7 days. Let’s show you what you can do:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Powerline adapters not working","slug":"powerline-adapters-not-working","id":"86f6d0e9-f5cb-5b05-8abf-29335de1c98e","createdAt":"1557499786","updatedAt":"1559648348","description":{"childMarkdownRemark":{"html":"

Your powerline adapters help you connect your router to your box over long distances. If they’re not working your box will be disconnected from the internet. Try these steps to reconnect:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Error: Unavailable","slug":"error-unavailable","id":"25f2750d-344e-51e8-a6aa-3cae95cae69c","createdAt":"1558358489","updatedAt":"1559647870","description":{"childMarkdownRemark":{"html":"

Content is no longer available

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Volume buttons not working","slug":"volume-buttons-not-working","id":"2d8b3fa4-6b30-5b4b-9f80-7d2ee8588565","createdAt":"1557841899","updatedAt":"1559646651","description":{"childMarkdownRemark":{"html":"

Not able to change your volume using the YouView remote? It could be your settings need adjusting or an issue with the remote. Try these steps:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"No sound","slug":"no-sound","id":"450d1a3f-ba85-5dcc-82c8-608463f9cfad","createdAt":"1558522447","updatedAt":"1559646582","description":{"childMarkdownRemark":{"html":"

Let’s run through a few quick checks and see if we can bring your sound back:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"Screen is pink","slug":"screen-is-pink","id":"c2153b70-4549-5ffb-bf94-882d36a73c0a","createdAt":"1558522215","updatedAt":"1559646531","description":{"childMarkdownRemark":{"html":"

Does your screen look like its tinted pink or purple? This can happen if your HDMI signal isn’t being translated correctly by your box or TV. Give these steps a try and it should de-pinkify your screen:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"Setting up surround sound","slug":"setting-up-surround-sound","id":"9ac24891-e17c-50fc-b6d0-649de3b221b6","createdAt":"1558521750","updatedAt":"1559646357","description":{"childMarkdownRemark":{"html":"

Turning your living room into a mini cinema? Let us give you a hand with that.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"Subscription channel break up","slug":"subscription-channel-break-up","id":"26486e6f-fd58-5bd4-a890-3a57b7902b85","createdAt":"1557847942","updatedAt":"1559645761","description":{"childMarkdownRemark":{"html":"

Your subscription channels use your internet, so if your channel is breaking up it could be an issue with your broadband connection...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Picture too large","slug":"picture-too-large","id":"218d5085-1f88-58fc-9941-5f8ea0901b43","createdAt":"1558521200","updatedAt":"1559645678","description":{"childMarkdownRemark":{"html":"

Feel like you’re sitting in the front row at the cinema? Don’t worry, it’s likely the zoom feature has been activated.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Picture & Sound","slug":"picture-sound"}}},{"node":{"title":"Poor quality recording","slug":"poor-quality-recording","id":"bfb2f414-b008-5be9-9d61-525967ffdfe6","createdAt":"1555959153","updatedAt":"1559645578","description":{"childMarkdownRemark":{"html":"

We record what’s on screen at the time the programme aired

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Recordings","slug":"recordings"}}},{"node":{"title":"Using interactive zoom","slug":"using-interactive-zoom","id":"a67a0820-6279-50b9-9e2a-7d4c2b00db71","createdAt":"1557839556","updatedAt":"1559645356","description":{"childMarkdownRemark":{"html":"

A YouView first, letting you zoom in to the screen and still interact with it the way you normally would. Let’s look a bit closer at how to use it:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Box and Remote","slug":"box-and-remote"}}},{"node":{"title":"Technical Terms Glossary","slug":"technical-terms-glossary","id":"eb5ef042-7b76-51f9-a4ae-d31f9f048692","createdAt":"1558518747","updatedAt":"1559644383","description":{"childMarkdownRemark":{"html":"

This is a handy guide to help you with some of the technical terms you may hear us refer to in other guides or in your YouView box manual.

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"About YouView","slug":"about-youview"}}},{"node":{"title":"Multiple YouView boxes","slug":"multiple-youview-boxes","id":"aba16468-cdc0-5c6b-ab26-c4a1ff6c5878","createdAt":"1557497307","updatedAt":"1559644173","description":{"childMarkdownRemark":{"html":"

Thinking about having more than one box? Here's what you need to know:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Do I need a monthly subscription?","slug":"do-i-need-a-monthly-subscription","id":"bceb3ccb-96b3-5bd3-9fbe-9bc13ddde1fd","createdAt":"1558517123","updatedAt":"1559643669","description":{"childMarkdownRemark":{"html":"

The choice is yours. Buy a box from a retail store and you can use it subscription free. We have thousands of free...

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"About YouView","slug":"about-youview"}}},{"node":{"title":"Broadband data allowance","slug":"broadband-data-allowance","id":"f467b21d-1de7-5a60-8908-52fceed2e107","createdAt":"1558358791","updatedAt":"1559643590","description":{"childMarkdownRemark":{"html":"

Understanding how using YouView will affect your data allowance is important. Here’s some information you might find useful:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Pre-owned YouView boxes","slug":"pre-owned-youview-boxes","id":"1f145e90-4a0c-569f-bb8d-dbac82cfd3ed","createdAt":"1557494406","updatedAt":"1559643455","description":{"childMarkdownRemark":{"html":"

Picked up a pre-owned YouView box? Have a quick read of this info:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"Getting YouView","slug":"getting-youview","id":"a819c843-07ae-515c-8b09-a7742d5fb2db","createdAt":"1558451444","updatedAt":"1559315042","description":{"childMarkdownRemark":{"html":"

Thinking about getting YouView? We’re ready when you are. To help, here is some information you might find useful:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"About YouView","slug":"about-youview"}}},{"node":{"title":"Using YouView outside the UK","slug":"using-youview-outside-the-uk","id":"ca6d806f-3f2d-50e8-903e-bb13f3600d87","createdAt":"1558451009","updatedAt":"1559314272","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"About YouView","slug":"about-youview"}}},{"node":{"title":"Buy or rent films & TV","slug":"buy-or-rent-films-and-tv","id":"0cb84cf7-43ea-5ced-8ea2-f7de92d959df","createdAt":"1558363827","updatedAt":"1559314150","description":{"childMarkdownRemark":{"html":"

That silver screen feeling in your living room, all without the overpriced popcorn. This is your guide to buying and renting films and TV:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"How do I add content to my Watch List?","slug":"how-do-i-add-content-to-my-watch-list","id":"a3ccdfbe-b6a6-579c-8e56-14efb85665e3","createdAt":"1558359130","updatedAt":"1559314067","description":{"childMarkdownRemark":{"html":"

The Watch List allows you to create your own catch up library

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Updating YouView Software on Sony","slug":"updating-youview-software-on-sony","id":"0f378251-fbae-5cae-b92e-cef37f545e89","createdAt":"1558433423","updatedAt":"1559310957","description":{"childMarkdownRemark":{"html":"

Your Sony TV will usually tell you if there is an update but you can check manually in the settings menu:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Updates","slug":"software-updates"}}},{"node":{"title":"Finding your Sony TV model","slug":"finding-your-sony-tv-model","id":"e90c4dd0-21b9-5e2d-a6e7-abf24baf768d","createdAt":"1556286602","updatedAt":"1559310923","description":{"childMarkdownRemark":{"html":"

What model is my Sony TV?

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"TV & Remote","slug":"tv-and-remote"}}},{"node":{"title":"Postcode not accepted","slug":"postcode-not-accepted","id":"3679e054-08c1-5ba0-b243-b40f450376a3","createdAt":"1556286532","updatedAt":"1559310834","description":{"childMarkdownRemark":{"html":"

We seem to be having trouble recognising your postcode.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}},{"node":{"title":"On Demand player not working","slug":"on-demand-player-not-working","id":"261b26c1-7182-5872-9315-3ff1e6e1dbbe","createdAt":"1558437848","updatedAt":"1559310213","description":{"childMarkdownRemark":{"html":"

It looks like we're not able to load that service at the moment. Don't worry we know some steps that might help:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"On Demand ","slug":"on-demand-players-apps"}}},{"node":{"title":"Using the TV Guide","slug":"using-the-tv-guide-Sony","id":"3f2ce52b-2e71-5aa3-8c6c-32df74f5c6c4","createdAt":"1558438076","updatedAt":"1559310148","description":{"childMarkdownRemark":{"html":"

The guide is your one stop shop for all your channels. You can see what’s on now, what’s on in the next 7 days and even what’s been on in the last 7 days. Let’s show you what you can do:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Using the Mini Guide","slug":"using-the-mini-guide","id":"528bc93e-9df6-58f1-9f19-cf110062ab71","createdAt":"1556285614","updatedAt":"1559310110","description":{"childMarkdownRemark":{"html":"

The Mini Guide is a great way to browse what’s on while still watching Live TV in the background.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Guide not working properly","slug":"guide-not-working-properly","id":"154ccf53-839a-5dc0-90e1-d5427f5181ad","createdAt":"1558357975","updatedAt":"1559310055","description":{"childMarkdownRemark":{"html":"

Lost without your guide? Let’s get you back on track:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"No information' or 'Loading' in the guide","slug":"no-information-or-loading-in-the-guide-Sony","id":"67e57361-1ac2-5d55-865c-35281e18a45a","createdAt":"1558438536","updatedAt":"1559309876","description":{"childMarkdownRemark":{"html":"

This is usually a tell-tale sign that your Sony TV is disconnected from the internet. Give these steps a try and we’ll see if we can connect you:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Guide","slug":"guide"}}},{"node":{"title":"Fix for YVM2105","slug":"fix-for-yvm2105","id":"a63e5395-b438-598b-b4c1-212410ad1401","createdAt":"1556285376","updatedAt":"1559309594","description":{"childMarkdownRemark":{"html":"

Player unavailable

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM2104","slug":"fix-for-yvm2104","id":"c43c34a1-c51b-5652-806c-ee139f2cb9c4","createdAt":"1558439277","updatedAt":"1559309427","description":{"childMarkdownRemark":{"html":"

Service unavailable

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM2102","slug":"fix-for-yvm2102","id":"a22b074c-4f14-5781-aead-fcc5e1087120","createdAt":"1558439374","updatedAt":"1559309385","description":{"childMarkdownRemark":{"html":"

Broadband connection unavailable

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM2305","slug":"fix-for-yvm2305","id":"f14c3aed-2c50-5aa8-b66d-182aff39e5ff","createdAt":"1558439501","updatedAt":"1559309226","description":{"childMarkdownRemark":{"html":"

TV channels unavailable

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Using red button services","slug":"using-red-button-services","id":"d9719130-5b1d-59b3-a240-93396b851475","createdAt":"1558439715","updatedAt":"1559309047","description":{"childMarkdownRemark":{"html":"

With YouView on Sony you can use the red button services like you usually would. If you find the service isn't working, try these steps:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Subscription channels on Sony","slug":"subscription-channels-on-sony","id":"73a09fb4-ecad-5fe5-80f4-8d1a4196fcb3","createdAt":"1556284896","updatedAt":"1559308984","description":{"childMarkdownRemark":{"html":"

Currently you can only watch Freeview channels in the guide.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Channels","slug":"channels"}}},{"node":{"title":"Recording channels on Sony TV","slug":"recording-channels-on-sony-tv","id":"eecace1a-f694-54d0-bc1f-e2aa090476d5","createdAt":"1556286436","updatedAt":"1559308947","description":{"childMarkdownRemark":{"html":"

Currently you are not able to record channels using YouView. We do have...

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Recordings","slug":"recordings"}}},{"node":{"title":"Accessibility Features","slug":"accessibility-features-Sony","id":"af34d410-4c54-5880-867f-568d309647e7","createdAt":"1556284848","updatedAt":"1559308076","description":{"childMarkdownRemark":{"html":"

With YouView on Sony you are able to use subtitles and audio description where available.

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"Accessibility","slug":"accessibility"}}},{"node":{"title":"YouView on Sony terms of use","slug":"youview-on-sony-terms-of-use","id":"a72595f1-6cfb-58d6-8ae3-56960805f8a3","createdAt":"1558439847","updatedAt":"1559307892","description":{"childMarkdownRemark":{"html":"

If you would like to read through YouView’s Terms of Use:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"About YouView on Sony","slug":"about-youview-on-sony"}}},{"node":{"title":"YouView on Sony's data promise","slug":"youview-on-sonys-data-promise","id":"e4cb995f-3e6e-5f5f-8b11-e375d12903ba","createdAt":"1558439956","updatedAt":"1559307830","description":{"childMarkdownRemark":{"html":"

If you would like to read through YouView’s data promise:

"}},"productReference":{"title":"YouView on Sony","slug":"youview-on-sony"},"articleCategoryTopic":{"title":"About YouView on Sony","slug":"about-youview-on-sony"}}},{"node":{"title":"Fix for YVM105","slug":"fix-for-yvm105","id":"199b1d9c-0826-500c-849e-279fec2509b5","createdAt":"1556888012","updatedAt":"1558711206","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM503","slug":"fix-for-yvm503","id":"f6a62e73-1efe-56d0-a406-406579746dca","createdAt":"1556889044","updatedAt":"1558710982","description":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for IPC6016","slug":"fix-for-ipc6016","id":"af389b6a-f4cb-5dde-b07e-04cb21ccee0c","createdAt":"1557488203","updatedAt":"1558704431","description":{"childMarkdownRemark":{"html":"

Channel unavailable

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM106","slug":"fix-for-yvm106","id":"2b28b2f7-cb73-5534-91dc-070bca7fb033","createdAt":"1557484210","updatedAt":"1558703429","description":{"childMarkdownRemark":{"html":"

Unable to launch red button service

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Fix for YVM211","slug":"fix-for-yvm211","id":"8593d2d9-4d04-54f0-aa17-9cfbb778077c","createdAt":"1555957810","updatedAt":"1558700252","description":{"childMarkdownRemark":{"html":"

Sorry, this section isn’t available on this device

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Error Messages","slug":"error-messages"}}},{"node":{"title":"Surround sound","slug":"surround-sound","id":"63c5960b-c4ee-5a73-a3b4-c8544e7cac8d","createdAt":"1557498189","updatedAt":"1557748535","description":{"childMarkdownRemark":{"html":"

Turning your living room into a mini cinema? Let us give you a hand with that:

"}},"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"title":"Set up","slug":"set-up"}}}]},"articleTest":{"nodes":[{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm3302","title":"Fix for YVM3302","description":null,"articleBody":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Looks like we’re not getting enough signal from your aerial at the moment. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Important","marks":[{"type":"bold"},{"type":"italic"}],"data":{}},{"nodeType":"text","value":": There is a known issue with YMV3302 messages being displayed when first opening Live TV & Catchup on some TVs. Sony are in the process of developing a fix for this issue.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You may use the service normally if the above occurs, however if you see repeated YVM3302 dialogs during normal usage please follow the troubleshooting steps below for assistance.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}},"id":"2c505412-a7ab-5560-82ef-2d059364aa2a","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm502","title":"Fix for YVM502","description":{"description":"TV service unavailable"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We seem to be having a little bit of trouble loading that. Try these steps and we'll give it another go:\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"40d9708a-de7d-5e6a-9534-b38eebb4c2ef","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm302","title":"Fix for YVM302","description":null,"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Looks like we’re not getting enough signal from your aerial at the moment. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"bdd44e43-a768-5d19-bae9-6876fc892a32","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm607","title":"Fix for YVM607","description":null,"articleBody":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"When you try to play an HD programme, it requires authentication from your TV and YouView box. This is known as High Definition Content Protection (or HDCP). If this cannot be enabled at the time you may see this error code on screen.","marks":[],"data":{}}]}]}},"id":"e0b520e6-7c3a-5036-b419-e0417d3476e0","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm912","title":"Fix for YVM912","description":{"description":"Postcode not recognised"},"articleBody":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We seem to be having trouble recognising your postcode. Please double check that you’ve entered your full postcode in correctly.\n\nLook out for the mistakes that can be easy to make like, using a zero instead of the letter “O” or entering just the first half of the postcode. It happens more than you’d think.\n\nIn some instances the postcodes for new homes may not be recognised, but don’t worry we’ve also added a handy skip button to save you from any postcode related rage. Select this to continue if we still can’t recognise your postcode.\n\nTo find out more about sharing your information, you can read the YouView Data Promise in our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.youview.com/terms-conditions/"},"content":[{"nodeType":"text","value":"terms and conditions","marks":[],"data":{}}]},{"nodeType":"text","value":".\n\nIf you are still encountering issues, please contact your ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2rKYva11TywD2RUDVkarJe","type":"Entry","createdAt":"2019-05-13T13:04:32.025Z","updatedAt":"2023-06-27T16:00:27.823Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":13,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSitePage","contentful_id":"supportSitePage"}},"contentful_id":"2rKYva11TywD2RUDVkarJe"},"fields":{"title":{"en-US":"Useful Contacts"},"slug":{"en-US":"useful-contacts"},"description":{"en-US":"Having trouble? Here are a list of useful contacts. "},"body":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":" ","marks":[],"data":{}}]}]}},"specialPageType":{"en-US":"Contact Page"}}}},"content":[{"nodeType":"text","value":"box provider","marks":[],"data":{}}]},{"nodeType":"text","value":" or ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2rKYva11TywD2RUDVkarJe","type":"Entry","createdAt":"2019-05-13T13:04:32.025Z","updatedAt":"2023-06-27T16:00:27.823Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":13,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSitePage","contentful_id":"supportSitePage"}},"contentful_id":"2rKYva11TywD2RUDVkarJe"},"fields":{"title":{"en-US":"Useful Contacts"},"slug":{"en-US":"useful-contacts"},"description":{"en-US":"Having trouble? Here are a list of useful contacts. "},"body":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":" ","marks":[],"data":{}}]}]}},"specialPageType":{"en-US":"Contact Page"}}}},"content":[{"nodeType":"text","value":"internet service provider","marks":[],"data":{}}]},{"nodeType":"text","value":".\n\n","marks":[],"data":{}}]}]}},"id":"02c5d69c-06be-53c2-b0b8-941d916c5487","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm3305","title":"Fix for YVM3305","description":{"description":"TV channels unavailable"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"There are no channels tuned at the moment, here are some steps to help you resolve:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"bef21c54-14e3-5639-9916-e74baf095106","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"yvm305","title":"Fix for YVM305","description":{"description":"TV channels unavailable"},"articleBody":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We’d like to give you something entertaining to watch, but there are no channels tuned at the moment. Don’t worry, try these steps and we’ll help you tune your channels:\n","marks":[],"data":{}}],"data":{}}]}},"id":"1e4809c8-0d79-5e7f-acc1-c1caafa41dbd","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm401","title":"Fix for YVM401","description":{"description":"Guide preview not available"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We’re not able to show you the preview images in the menu right now but you can still use the guide. Just press ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"OK","nodeType":"text"},{"data":{},"marks":[],"value":" on Guide from the menu or use the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Guide","nodeType":"text"},{"data":{},"marks":[],"value":" button on the remote. To fix this, try these steps:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"a73075a0-2aba-5e12-bdcc-06378bffccaa","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm900","title":"Fix for YVM900","description":{"description":"Service unavailable"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We seem to be having a little bit of trouble loading that. Try these steps and we'll give it another go:\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"3987ccef-fbd3-5243-a9b5-063b131b0fdc","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm210","title":"Fix for YVM210","description":{"description":"Sorry, you can’t record on this device"},"articleBody":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"This YouView box does not support the recording feature, to record programmes you need a YouView+ box.\n\nAlthough your box does not support recordings, you are able to watch your favourite programmes On Demand (if the app is available).\n\nIf you are thinking of getting a YouView+ box, take a look at our ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"How to get YouView page","marks":[],"data":{}}],"data":{"uri":"https://www.youview.com/get-youview/"}},{"nodeType":"text","value":". If you have received your box through a ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","content":[{"nodeType":"text","value":"service provider","marks":[],"data":{}}],"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2rKYva11TywD2RUDVkarJe","type":"Entry","createdAt":"2019-05-13T13:04:32.025Z","updatedAt":"2023-06-27T16:00:27.823Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":13,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSitePage","contentful_id":"supportSitePage"}},"contentful_id":"2rKYva11TywD2RUDVkarJe"},"fields":{"title":{"en-US":"Useful Contacts"},"slug":{"en-US":"useful-contacts"},"description":{"en-US":"Having trouble? Here are a list of useful contacts. "},"body":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":" ","marks":[],"data":{}}]}]}},"specialPageType":{"en-US":"Contact Page"}}}}},{"nodeType":"text","value":", we recommend getting in contact with them for YouView+ box availability.\n\n","marks":[],"data":{}}],"data":{}}]}},"id":"296ed21e-7a76-581b-9119-1446c4705ae4","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm501","title":"Fix for YVM501","description":{"description":"Apps unavailable"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It looks like we’re having some trouble loading that App, sorry about that. Try these steps and we'll give it another go:\n \n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"69a441fd-7e78-5897-a70b-39752538b9f8","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm3105","title":"Fix for YVM3105","description":{"description":"Player/App unavailable "},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"\rWe are unable to load that service, here are some steps to help you resolve: ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"31d75c17-b7e2-530e-b736-5e7a53a8ad79","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm3502","title":"Fix for YVM3502","description":{"description":"TV service unavailable"},"articleBody":null,"id":"fdebfd37-761d-5a49-b102-b5c958ae8559","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm3501","title":"Fix for YVM3501","description":{"description":"Players & Apps unavailable"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We are having trouble loading that App, try these steps to resolve:\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"3877ad0c-8a44-5535-add3-b27da4feac58","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm3102","title":"Fix for YVM3102","description":{"description":"Guide Preview Unavailable"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We can’t connect to your router. Try these steps, and we’ll help you reconnect:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"4dadd7fa-481f-59e8-ae59-97bc9badcc81","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm3401","title":"Fix for YVM3401","description":{"description":"Guide preview is not currently available"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We are unable to show you the images in the menu, but you can still use the guide.\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"e85b75ef-8df0-5821-80b1-24be82fc8afe","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm3503","title":"Fix for YVM3503","description":{"description":"We were unable to load the image or information on your box."},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We were unable to load the image or information on your TV. Here are some steps to try and resolve: \n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"28389389-b805-5db1-b362-f06b45594142","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm3104","title":"Fix for YVM3104","description":{"description":"Service unavailable"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We can’t load that service at the moment, here are some steps to help you resolve: ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"693f641d-3aff-5712-9f4e-e8741faa1a4e","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm104","title":"Fix for YVM104","description":{"description":"It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:"},"articleBody":null,"id":"ad9d6390-e2d1-5c73-8a41-1ed986c63146","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm102","title":"Fix for YVM102","description":{"description":"Broadband connection unavailable"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It seems your box has lost touch with your router. Try these steps and we’ll help you reconnect:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"f5b8c720-f839-53e5-8a59-d3ef529af653","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm606","title":"Fix for YVM606","description":{"description":"HDMI connection required to watch this programme"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Some content providers protect their programmes so that they’re only viewable using a HDMI cable.\n\nIf you have a HDTV, try connecting your YouView box to your TV using a HDMI cable. See our handy ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4TZCyqO7A1jrbuWTnpqPeB","type":"Entry","createdAt":"2019-06-06T11:50:54.623Z","updatedAt":"2023-09-26T13:39:05.135Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":44,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticle","contentful_id":"supportSiteArticle"}},"contentful_id":"4TZCyqO7A1jrbuWTnpqPeB"},"fields":{"title":{"en-US":"Setting up your box"},"slug":{"en-US":"setting-up-your-box"},"description":{"en-US":"Need help setting up your box?"},"numberedSteps":{"en-US":false},"articleSteps":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7lkdYxQKGwTFhpJnQxf6nK","type":"Entry","createdAt":"2019-06-06T11:35:48.042Z","updatedAt":"2019-06-06T11:35:48.042Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":41,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"7lkdYxQKGwTFhpJnQxf6nK"},"fields":{"title":{"en-US":"Before you start"},"stepContent":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Let's check you have everything you need. You should have: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"1 x YouView box","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"1 x Remote control with 2 AAA batteries","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"1 x Power lead","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"1 x ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1G43s1krnB7aFjVq79wxiT","type":"Entry","createdAt":"2019-05-22T09:52:27.947Z","updatedAt":"2019-06-04T10:33:03.852Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":38,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticle","contentful_id":"supportSiteArticle"}},"contentful_id":"1G43s1krnB7aFjVq79wxiT"},"fields":{"title":{"en-US":"Technical Terms Glossary"},"slug":{"en-US":"technical-terms-glossary"},"description":{"en-US":"This is a handy guide to help you with some of the technical terms you may hear us refer to in other guides or in your YouView box manual."},"numberedSteps":{"en-US":false},"articleSteps":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4vWgTfIoJJJv1OrQ9komTS","type":"Entry","createdAt":"2019-05-22T09:49:45.088Z","updatedAt":"2019-05-22T09:49:45.088Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":30,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"4vWgTfIoJJJv1OrQ9komTS"},"fields":{"title":{"en-US":"Connecting your box"},"stepContent":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Ethernet cable & Ethernet port ","nodeType":"text"},{"data":{},"marks":[],"value":"– YouView boxes do not support WiFi so you need an Ethernet cable to connect your box to the Router or Powerline Adapters.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c37YZtuM82HkxyuTQ53ch6V","type":"Asset","createdAt":"2019-05-22T09:48:51.525Z","updatedAt":"2019-06-03T08:39:43.438Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":3,"contentful_id":"37YZtuM82HkxyuTQ53ch6V"},"fields":{"title":{"en-US":"Ethernet"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/37YZtuM82HkxyuTQ53ch6V/10e548ab67768515eabf9f519495db1f/Ethernet.png","details":{"size":34740,"image":{"width":2363,"height":2363}},"fileName":"Ethernet.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Powerline Adapters (PLAs)","nodeType":"text"},{"data":{},"marks":[],"value":" - These can be used when your router and YouView box aren't close enough to be connected by an Ethernet cable. They usually come with two plugs; one plug which connects to your YouView box via Ethernet cable and the other gets plugged in near your router and is also connected by an Ethernet cable.  These are easily found online or on the high-street. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4zzxL5JqjIIlz5zHAPWaEc","type":"Asset","createdAt":"2019-05-22T09:48:51.720Z","updatedAt":"2019-06-03T08:41:54.798Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"4zzxL5JqjIIlz5zHAPWaEc"},"fields":{"title":{"en-US":"PLA"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/4zzxL5JqjIIlz5zHAPWaEc/5732cd3b79747e40e1a327f4794634cf/PLA.png","details":{"size":114381,"image":{"width":2363,"height":2363}},"fileName":"PLA.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"SCART cable","nodeType":"text"},{"data":{},"marks":[],"value":" – SCART is only capable of processing SD content. If you want to make use of HD channels and content on your YouView box, we recommend using an HDMI cable.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"R3iOhIzEwbvvSbSFvrFQK","type":"Asset","createdAt":"2019-05-22T09:48:50.425Z","updatedAt":"2019-06-03T08:40:50.302Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":2,"contentful_id":"R3iOhIzEwbvvSbSFvrFQK"},"fields":{"title":{"en-US":"SCART"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/R3iOhIzEwbvvSbSFvrFQK/0c45b255bf185d414ab2caf0f88f2085/SCART.png","details":{"size":42574,"image":{"width":2363,"height":2363}},"fileName":"SCART.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"HDMI cable","nodeType":"text"},{"data":{},"marks":[],"value":" - HDMI is short for High Definition Multimedia Interface and is the most commonly used cable for connecting your YouView box to the TV as it carries a higher quality picture and sound. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1bSJE4pNXU26q7OzkrHuRQ","type":"Asset","createdAt":"2019-05-22T09:48:51.414Z","updatedAt":"2019-06-03T08:41:43.707Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"1bSJE4pNXU26q7OzkrHuRQ"},"fields":{"title":{"en-US":"HDMI"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1bSJE4pNXU26q7OzkrHuRQ/8d7a6b8807b79ea7e6d284771804ac12/HDMI.png","details":{"size":35642,"image":{"width":2363,"height":2363}},"fileName":"HDMI.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"SPDIF","nodeType":"text"},{"data":{},"marks":[],"value":" - A SPDIF cable is used to connect your audio equipment such as surround sound and speakers to your YouView box. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5YSqUjVZPKP4ZbX1fXBflX","type":"Asset","createdAt":"2019-05-22T09:48:50.409Z","updatedAt":"2019-06-03T08:41:00.493Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":7,"revision":3,"contentful_id":"5YSqUjVZPKP4ZbX1fXBflX"},"fields":{"title":{"en-US":"SPDIF"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5YSqUjVZPKP4ZbX1fXBflX/5e0ca2d948132d5a15a53301c68e6cd0/SPDIF.png","details":{"size":34733,"image":{"width":2363,"height":2363}},"fileName":"SPDIF.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"USB","nodeType":"text"},{"data":{},"marks":[],"value":" - A USB can be used by a number of devices for accessibility purposes e.g using a ","nodeType":"text"},{"data":{"uri":"https://support.youview.com/youview-box/accessibility/use-a-keyboard-as-a-remote"},"content":[{"data":{},"marks":[],"value":"keyboard ","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"as a remote. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3aRa0WuhLeHft0SQk2ZrmL","type":"Asset","createdAt":"2019-05-22T09:48:50.521Z","updatedAt":"2019-06-03T08:41:06.331Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"3aRa0WuhLeHft0SQk2ZrmL"},"fields":{"title":{"en-US":"USB"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3aRa0WuhLeHft0SQk2ZrmL/da27cf01fc149f974a01fbd6b5020a46/USB.png","details":{"size":30310,"image":{"width":2363,"height":2363}},"fileName":"USB.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7aqsLPHE1kLQD2aBf6To1T","type":"Entry","createdAt":"2019-05-22T09:50:15.913Z","updatedAt":"2023-06-27T10:29:59.246Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":17,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"7aqsLPHE1kLQD2aBf6To1T"},"fields":{"title":{"en-US":"YouView box & Content"},"stepContent":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"SD","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Standard Definition\n\n","marks":[],"data":{}},{"nodeType":"text","value":"HD","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – High Definition\n\n","marks":[],"data":{}},{"nodeType":"text","value":"UHD","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Ultra High Definition\n\n","marks":[],"data":{}},{"nodeType":"text","value":"EPG","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Electronic Programme Guide\n\n","marks":[],"data":{}},{"nodeType":"text","value":"Content Provider","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – A Content Provider is a company that provides the programmes for the channel you are watching. This includes companies such as BBC, ITV, Channel 4, Channel 5 and Sky.\n\n","marks":[],"data":{}},{"nodeType":"text","value":"IP/ISP","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Internet provider/Internet service provider; this is usually used when referring to “IP/ISP channels” which your internet provider can give as part of your TV & broadband package. As these channels are delivered over the internet, you need to have an internet connection for them to be viewed.\n\n","marks":[],"data":{}},{"nodeType":"text","value":"DTT","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Digital Terrestrial Television; this is anything viewable through your aerial and not through the internet.\n\n","marks":[],"data":{}},{"nodeType":"text","value":"CRB","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Connected Red Button\n\n","marks":[],"data":{}},{"nodeType":"text","value":"Broadband provider ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– This is whoever provides the internet to your household. YouView don’t provide the internet so if you’re having some trouble with your internet speed or connection, we recommend you reach out to your provider.\n\n","marks":[],"data":{}}]}]}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c10rUT3Cbyzb2RAyHRlY9lA","type":"Entry","createdAt":"2019-05-22T09:52:12.722Z","updatedAt":"2023-06-27T10:38:28.927Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":40,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"10rUT3Cbyzb2RAyHRlY9lA"},"fields":{"title":{"en-US":"Signal"},"stepContent":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Aerial ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– The aerial delivers Freeview content onto your YouView box and TV.","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5uK92wrB43H5uweGiQN72P","type":"Asset","createdAt":"2019-05-22T09:48:50.639Z","updatedAt":"2019-06-03T08:41:35.283Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"5uK92wrB43H5uweGiQN72P"},"fields":{"title":{"en-US":"aerial"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5uK92wrB43H5uweGiQN72P/fb1ce499ba45e1208caade4e3d7ea513/aerial.png","details":{"size":58205,"image":{"width":2363,"height":2363}},"fileName":"aerial.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Transmitter ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– A transmitter sends the TV signal to your aerial and into your box. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Attenuator ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– Can help to reduce the signal strength to your box if it is too high.  ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5NXMmOwD310xNhNsYrHgJ9","type":"Asset","createdAt":"2019-05-22T09:48:50.433Z","updatedAt":"2019-06-03T16:01:11.503Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":2,"contentful_id":"5NXMmOwD310xNhNsYrHgJ9"},"fields":{"title":{"en-US":"attenuator"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5NXMmOwD310xNhNsYrHgJ9/bfd43d9e6f232484c2a93e51ba853ce1/attenuator.png","details":{"size":128865,"image":{"width":2363,"height":2364}},"fileName":"attenuator.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Signal Splitter ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– If you want to connect an aerial to different devices in your home, you may want to use a splitter.  ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3UKUYGCf2r6VlOE53h3P6G","type":"Asset","createdAt":"2019-05-22T09:48:50.603Z","updatedAt":"2019-06-03T08:41:14.842Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"3UKUYGCf2r6VlOE53h3P6G"},"fields":{"title":{"en-US":"Signal splitter"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3UKUYGCf2r6VlOE53h3P6G/98d5c1a28ca009b055995ea4e80459f5/Signal_splitter.png","details":{"size":108562,"image":{"width":2363,"height":2363}},"fileName":"Signal splitter.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Aerial booster/amplifier ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– These can help to give the signal a boost if your signal is on the weaker side or if you’re quite far from a transmitter.  ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2Y4G1AAbAz3yoZFzm4qt1A","type":"Asset","createdAt":"2019-05-22T09:48:50.611Z","updatedAt":"2019-06-03T08:41:22.372Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"2Y4G1AAbAz3yoZFzm4qt1A"},"fields":{"title":{"en-US":"aerial booster"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2Y4G1AAbAz3yoZFzm4qt1A/387a7941f1e469a5d4bce4f3146be892/aerial_booster.png","details":{"size":99453,"image":{"width":2363,"height":2363}},"fileName":"aerial booster.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Multiplex (MUX)","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" - A bundle of TV services that have been combined for transmission to the viewer over a single channel. The UK has eight national terrestrial multiplexes. There are three public service broadcaster (PSB) multiplexes - BBC A, BBC B and D3&4 - and five commercial multiplexes - SDN, ARQA, ARQB, COM7 and COM8. You can find the channels and their multiplexes on the ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.freeview.co.uk/corporate/platform-management/channel-listings"},"content":[{"nodeType":"text","value":"Digital UK website","marks":[],"data":{}}]},{"nodeType":"text","value":". ","marks":[],"data":{}}]}]}}}}]},"productReference":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c534gjimUikrsUdZ7LxBHRM","type":"Entry","createdAt":"2019-04-22T16:23:39.467Z","updatedAt":"2019-04-22T16:23:39.467Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProduct","contentful_id":"supportSiteProduct"}},"contentful_id":"534gjimUikrsUdZ7LxBHRM"},"fields":{"title":{"en-US":"YouView Box"},"slug":{"en-US":"youview-box"},"image":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6g6rPJc5z606NEWuK4Ys28","type":"Asset","createdAt":"2019-04-22T16:21:57.719Z","updatedAt":"2019-04-22T16:21:57.719Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6g6rPJc5z606NEWuK4Ys28"},"fields":{"title":{"en-US":"youview-box-noshadow-2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6g6rPJc5z606NEWuK4Ys28/d04f480efb2ea59a0cad5083a2190645/youview-box-noshadow-2.svg","details":{"size":4568,"image":{"width":215,"height":41}},"fileName":"youview-box-noshadow-2.svg","contentType":"image/svg+xml"}}}}},"homepageCategoryOrder":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2BYTyQ0PO1nQgdDuNMfPSu","type":"Entry","createdAt":"2019-04-22T15:58:53.731Z","updatedAt":"2019-04-22T15:58:53.731Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":9,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2BYTyQ0PO1nQgdDuNMfPSu"},"fields":{"title":{"en-US":"Error Messages"},"slug":{"en-US":"error-messages"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5gdIXpAl1jO7jm3fFUTmmZ","type":"Asset","createdAt":"2019-04-22T15:58:48.824Z","updatedAt":"2019-04-22T15:58:48.824Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5gdIXpAl1jO7jm3fFUTmmZ"},"fields":{"title":{"en-US":"error-messages"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5gdIXpAl1jO7jm3fFUTmmZ/23e7507890901c0920a73908bf3a89dd/error-messages.svg","details":{"size":491,"image":{"width":100,"height":84}},"fileName":"error-messages.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c57JQpQ5fG1oQ2iMHO2OQNg","type":"Entry","createdAt":"2019-04-22T16:02:30.856Z","updatedAt":"2019-04-22T16:02:30.856Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"57JQpQ5fG1oQ2iMHO2OQNg"},"fields":{"title":{"en-US":"Set up"},"slug":{"en-US":"set-up"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1Z1eg6U4DfLR4vDuarWPk2","type":"Asset","createdAt":"2019-04-22T16:02:28.084Z","updatedAt":"2019-04-22T16:02:28.084Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1Z1eg6U4DfLR4vDuarWPk2"},"fields":{"title":{"en-US":"set-up"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"size":850,"image":{"width":96,"height":96}},"fileName":"set-up.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5CfLpYJ8AqdHpQs17rcV51","type":"Entry","createdAt":"2019-04-22T16:07:21.935Z","updatedAt":"2019-04-22T16:07:21.935Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5CfLpYJ8AqdHpQs17rcV51"},"fields":{"title":{"en-US":"Box and Remote"},"slug":{"en-US":"box-and-remote"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3PmPjEXHIB6BgUiJPLEzS7","type":"Asset","createdAt":"2019-04-22T16:07:16.763Z","updatedAt":"2019-04-22T16:07:16.763Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3PmPjEXHIB6BgUiJPLEzS7"},"fields":{"title":{"en-US":"box-remote"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3PmPjEXHIB6BgUiJPLEzS7/e60015c2e3fbf3227acec9d7b9bd3a46/box-remote.svg","details":{"size":570,"image":{"width":96,"height":84}},"fileName":"box-remote.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7KtPDMa4plg9jB0TSzqDc0","type":"Entry","createdAt":"2019-04-22T16:01:20.722Z","updatedAt":"2019-04-22T16:01:20.722Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"7KtPDMa4plg9jB0TSzqDc0"},"fields":{"title":{"en-US":"Channels"},"slug":{"en-US":"channels"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5GgFpnt95EJruYVuXQewzA","type":"Asset","createdAt":"2019-04-22T16:01:15.964Z","updatedAt":"2019-04-22T16:01:15.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5GgFpnt95EJruYVuXQewzA"},"fields":{"title":{"en-US":"channels"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5GgFpnt95EJruYVuXQewzA/d44796fe89faae312502c21a231225fc/channels.svg","details":{"size":1007,"image":{"width":96,"height":84}},"fileName":"channels.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6f25S8UdZNnLUcRFVHO1DB","type":"Entry","createdAt":"2019-04-22T16:08:41.875Z","updatedAt":"2019-04-22T16:08:41.875Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"6f25S8UdZNnLUcRFVHO1DB"},"fields":{"title":{"en-US":"Guide"},"slug":{"en-US":"guide"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6j0AaJROjgGL5s8EmmihNK","type":"Asset","createdAt":"2019-04-22T16:08:36.727Z","updatedAt":"2019-04-22T16:08:36.727Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6j0AaJROjgGL5s8EmmihNK"},"fields":{"title":{"en-US":"guide"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"size":362,"image":{"width":96,"height":84}},"fileName":"guide.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1UojniZ0K6rj9QJhQamcaH","type":"Entry","createdAt":"2019-04-22T16:03:51.060Z","updatedAt":"2019-07-05T14:36:47.739Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":11,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1UojniZ0K6rj9QJhQamcaH"},"fields":{"title":{"en-US":"On Demand "},"slug":{"en-US":"on-demand-players-apps"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3G9RlYQs86sMY6EaJYyWtb","type":"Asset","createdAt":"2019-04-22T16:03:42.337Z","updatedAt":"2019-04-22T16:03:42.337Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3G9RlYQs86sMY6EaJYyWtb"},"fields":{"title":{"en-US":"on-demand"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3G9RlYQs86sMY6EaJYyWtb/3a6e9c97deca97dba7b94ef99315ec5c/on-demand.svg","details":{"size":431,"image":{"width":96,"height":84}},"fileName":"on-demand.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NLBcgFgLlcmQTCkVcgZuE","type":"Entry","createdAt":"2019-04-22T16:10:11.630Z","updatedAt":"2019-04-22T16:10:11.630Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2NLBcgFgLlcmQTCkVcgZuE"},"fields":{"title":{"en-US":"Parental Controls & PIN"},"slug":{"en-US":"parental-controls-and-pin"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2bXBdT9i8IuyggymkikMUy","type":"Asset","createdAt":"2019-04-22T16:10:06.190Z","updatedAt":"2019-04-22T16:10:06.190Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"2bXBdT9i8IuyggymkikMUy"},"fields":{"title":{"en-US":"parental-guide-pin"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2bXBdT9i8IuyggymkikMUy/8ded02c9e8887dd95b5ff47b65e57040/parental-guide-pin.svg","details":{"size":1634,"image":{"width":96,"height":84}},"fileName":"parental-guide-pin.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1VJRinYvmfVTXYCKzmCLsY","type":"Entry","createdAt":"2019-04-22T16:00:14.991Z","updatedAt":"2019-04-22T16:00:14.991Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":17,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1VJRinYvmfVTXYCKzmCLsY"},"fields":{"title":{"en-US":"Updates"},"slug":{"en-US":"software-updates"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c14wVFS0U2hFWNom1Y9L6SV","type":"Asset","createdAt":"2019-04-22T16:00:08.189Z","updatedAt":"2019-04-22T16:00:08.189Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentful_id":"14wVFS0U2hFWNom1Y9L6SV"},"fields":{"title":{"en-US":"updates"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/14wVFS0U2hFWNom1Y9L6SV/10685ee01509ec899d9a791f17bbb9be/updates-v2__1_.svg","details":{"size":703,"image":{"width":96,"height":84}},"fileName":"updates-v2 (1).svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4btZdc7BfYhdon27ApyH6M","type":"Entry","createdAt":"2019-04-22T16:11:32.988Z","updatedAt":"2019-04-22T16:11:32.988Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4btZdc7BfYhdon27ApyH6M"},"fields":{"title":{"en-US":"Recordings"},"slug":{"en-US":"recordings"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6jsnXc0njPSscm6blLJN0h","type":"Asset","createdAt":"2019-04-22T16:11:21.216Z","updatedAt":"2019-04-22T16:11:21.216Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6jsnXc0njPSscm6blLJN0h"},"fields":{"title":{"en-US":"recordings"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6jsnXc0njPSscm6blLJN0h/3f976b1667acec2cd3969c322536730f/recordings.svg","details":{"size":608,"image":{"width":92,"height":92}},"fileName":"recordings.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5Ya1wZWO4SKLDOZkAbj2XQ","type":"Entry","createdAt":"2019-04-22T16:13:04.964Z","updatedAt":"2019-04-22T16:13:04.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5Ya1wZWO4SKLDOZkAbj2XQ"},"fields":{"title":{"en-US":"Picture & Sound"},"slug":{"en-US":"picture-sound"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7fNJwSIcuVl66dkpKeHxWT","type":"Asset","createdAt":"2019-04-22T16:12:58.436Z","updatedAt":"2019-04-22T16:12:58.436Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7fNJwSIcuVl66dkpKeHxWT"},"fields":{"title":{"en-US":"picture-and-sound"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7fNJwSIcuVl66dkpKeHxWT/474a4df6c68ce0691d3a687fa4605774/picture-and-sound.svg","details":{"size":644,"image":{"width":96,"height":84}},"fileName":"picture-and-sound.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"qWvJCv9cTjLCL8RluDplP","type":"Entry","createdAt":"2019-04-22T15:57:26.016Z","updatedAt":"2019-04-22T15:57:26.016Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"qWvJCv9cTjLCL8RluDplP"},"fields":{"title":{"en-US":"Accessibility"},"slug":{"en-US":"accessibility"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6JPW93kgJ9465U2beoFdW6","type":"Asset","createdAt":"2019-04-22T15:57:07.622Z","updatedAt":"2022-10-21T13:48:11.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":3,"contentful_id":"6JPW93kgJ9465U2beoFdW6"},"fields":{"title":{"en-US":"Accessibility"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6JPW93kgJ9465U2beoFdW6/224958331f67fc27fa2c9e7c593dfeb9/Accessibility.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"Accessibility.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4RFGmIdJEVRTE3NBdCmJea","type":"Entry","createdAt":"2019-04-22T16:14:36.332Z","updatedAt":"2019-04-22T16:14:36.332Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4RFGmIdJEVRTE3NBdCmJea"},"fields":{"title":{"en-US":"About YouView"},"slug":{"en-US":"about-youview"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}}]},"supportProductPlatforms":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c40H1MSjlzvJUqb3M4Y9NAi","type":"Entry","createdAt":"2019-04-22T15:49:25.262Z","updatedAt":"2019-04-22T15:49:25.262Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"40H1MSjlzvJUqb3M4Y9NAi"},"fields":{"title":{"en-US":"Humax"},"slug":{"en-US":"humax"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1nkfDYO3HaDCFFbpoz0CBu","type":"Asset","createdAt":"2019-04-22T15:49:21.854Z","updatedAt":"2019-04-22T15:49:21.854Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1nkfDYO3HaDCFFbpoz0CBu"},"fields":{"title":{"en-US":"humax-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1nkfDYO3HaDCFFbpoz0CBu/e483c938edcf1c6d0e54eca63c12f736/humax-logo.svg","details":{"size":3301,"image":{"width":530,"height":96}},"fileName":"humax-logo.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c52fT8w3F5ogqzRGRCwLpyd","type":"Entry","createdAt":"2019-04-22T15:55:11.197Z","updatedAt":"2019-04-22T15:55:11.197Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"52fT8w3F5ogqzRGRCwLpyd"},"fields":{"title":{"en-US":"Huawei"},"slug":{"en-US":"huawei"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3TTyIj3gQxR91OC8sVCiwi","type":"Asset","createdAt":"2019-04-22T15:55:07.420Z","updatedAt":"2019-04-22T15:55:07.420Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3TTyIj3gQxR91OC8sVCiwi"},"fields":{"title":{"en-US":"Huawei 2018-2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3TTyIj3gQxR91OC8sVCiwi/7a28eaa8da8263ccf05efd609867e077/Huawei_2018-2.svg","details":{"size":2590,"image":{"width":1000,"height":997}},"fileName":"Huawei_2018-2.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c01mtEr1kSDIeqHYUnqwm7k","type":"Entry","createdAt":"2019-04-22T15:51:34.141Z","updatedAt":"2019-04-22T15:51:34.141Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"01mtEr1kSDIeqHYUnqwm7k"},"fields":{"title":{"en-US":"BT"},"slug":{"en-US":"bt"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3BHlQ4Bbb35tJAL2DU4d2b","type":"Asset","createdAt":"2019-04-22T15:51:26.920Z","updatedAt":"2019-10-14T13:51:29.612Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":12,"revision":3,"contentful_id":"3BHlQ4Bbb35tJAL2DU4d2b"},"fields":{"title":{"en-US":"bt-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3BHlQ4Bbb35tJAL2DU4d2b/317e1d56fb5ad0c5a01ef0dcccfe0f31/yv-indigo1.svg","details":{"size":1814,"image":{"width":579,"height":576}},"fileName":"yv-indigo1.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1lYuZFRKZ01fDKvUz7dzyk","type":"Entry","createdAt":"2019-04-22T15:52:33.126Z","updatedAt":"2019-04-22T15:52:33.126Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"1lYuZFRKZ01fDKvUz7dzyk"},"fields":{"title":{"en-US":"TalkTalk TV"},"slug":{"en-US":"talktalk-tv"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6SA6UanlgSs8a2x3AnxACW","type":"Asset","createdAt":"2019-04-22T15:52:29.826Z","updatedAt":"2019-04-22T15:52:29.826Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6SA6UanlgSs8a2x3AnxACW"},"fields":{"title":{"en-US":"talktalk-tv-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6SA6UanlgSs8a2x3AnxACW/69f37d320453acdd0b748675c7c63b7b/talktalk-tv-logo.svg","details":{"size":5705,"image":{"width":460,"height":78}},"fileName":"talktalk-tv-logo.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NwyJZazoD4cIrPiMDXGfs","type":"Entry","createdAt":"2019-04-22T15:53:28.767Z","updatedAt":"2019-04-22T15:53:28.767Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"2NwyJZazoD4cIrPiMDXGfs"},"fields":{"title":{"en-US":"Plusnet"},"slug":{"en-US":"plusnet"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3MPzTXxwuGVwOCVbV8M96O","type":"Asset","createdAt":"2019-04-22T15:53:22.770Z","updatedAt":"2019-04-22T15:53:22.770Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3MPzTXxwuGVwOCVbV8M96O"},"fields":{"title":{"en-US":"plusnet-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3MPzTXxwuGVwOCVbV8M96O/816d7cf3145734e858121cb522b3fac1/plusnet-logo.svg","details":{"size":3664,"image":{"width":178,"height":110}},"fileName":"plusnet-logo.svg","contentType":"image/svg+xml"}}}}}}}]}}}},"articleCategoryTopic":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4RFGmIdJEVRTE3NBdCmJea","type":"Entry","createdAt":"2019-04-22T16:14:36.332Z","updatedAt":"2019-04-22T16:14:36.332Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4RFGmIdJEVRTE3NBdCmJea"},"fields":{"title":{"en-US":"About YouView"},"slug":{"en-US":"about-youview"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}}},"articleTags":{"en-US":["guide","glossary","jargon","technical terms","PLA","poweline adapter","abbreviation","SPDIF","Attenuator","amplifier","transmitter","scart","multiplex","com","ethernet"]}}}},"content":[{"data":{},"marks":[],"value":"HDMI cable","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"1 x ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1G43s1krnB7aFjVq79wxiT","type":"Entry","createdAt":"2019-05-22T09:52:27.947Z","updatedAt":"2019-06-04T10:33:03.852Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":38,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticle","contentful_id":"supportSiteArticle"}},"contentful_id":"1G43s1krnB7aFjVq79wxiT"},"fields":{"title":{"en-US":"Technical Terms Glossary"},"slug":{"en-US":"technical-terms-glossary"},"description":{"en-US":"This is a handy guide to help you with some of the technical terms you may hear us refer to in other guides or in your YouView box manual."},"numberedSteps":{"en-US":false},"articleSteps":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4vWgTfIoJJJv1OrQ9komTS","type":"Entry","createdAt":"2019-05-22T09:49:45.088Z","updatedAt":"2019-05-22T09:49:45.088Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":30,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"4vWgTfIoJJJv1OrQ9komTS"},"fields":{"title":{"en-US":"Connecting your box"},"stepContent":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Ethernet cable & Ethernet port ","nodeType":"text"},{"data":{},"marks":[],"value":"– YouView boxes do not support WiFi so you need an Ethernet cable to connect your box to the Router or Powerline Adapters.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c37YZtuM82HkxyuTQ53ch6V","type":"Asset","createdAt":"2019-05-22T09:48:51.525Z","updatedAt":"2019-06-03T08:39:43.438Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":3,"contentful_id":"37YZtuM82HkxyuTQ53ch6V"},"fields":{"title":{"en-US":"Ethernet"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/37YZtuM82HkxyuTQ53ch6V/10e548ab67768515eabf9f519495db1f/Ethernet.png","details":{"size":34740,"image":{"width":2363,"height":2363}},"fileName":"Ethernet.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Powerline Adapters (PLAs)","nodeType":"text"},{"data":{},"marks":[],"value":" - These can be used when your router and YouView box aren't close enough to be connected by an Ethernet cable. They usually come with two plugs; one plug which connects to your YouView box via Ethernet cable and the other gets plugged in near your router and is also connected by an Ethernet cable.  These are easily found online or on the high-street. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4zzxL5JqjIIlz5zHAPWaEc","type":"Asset","createdAt":"2019-05-22T09:48:51.720Z","updatedAt":"2019-06-03T08:41:54.798Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"4zzxL5JqjIIlz5zHAPWaEc"},"fields":{"title":{"en-US":"PLA"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/4zzxL5JqjIIlz5zHAPWaEc/5732cd3b79747e40e1a327f4794634cf/PLA.png","details":{"size":114381,"image":{"width":2363,"height":2363}},"fileName":"PLA.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"SCART cable","nodeType":"text"},{"data":{},"marks":[],"value":" – SCART is only capable of processing SD content. If you want to make use of HD channels and content on your YouView box, we recommend using an HDMI cable.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"R3iOhIzEwbvvSbSFvrFQK","type":"Asset","createdAt":"2019-05-22T09:48:50.425Z","updatedAt":"2019-06-03T08:40:50.302Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":2,"contentful_id":"R3iOhIzEwbvvSbSFvrFQK"},"fields":{"title":{"en-US":"SCART"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/R3iOhIzEwbvvSbSFvrFQK/0c45b255bf185d414ab2caf0f88f2085/SCART.png","details":{"size":42574,"image":{"width":2363,"height":2363}},"fileName":"SCART.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"HDMI cable","nodeType":"text"},{"data":{},"marks":[],"value":" - HDMI is short for High Definition Multimedia Interface and is the most commonly used cable for connecting your YouView box to the TV as it carries a higher quality picture and sound. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1bSJE4pNXU26q7OzkrHuRQ","type":"Asset","createdAt":"2019-05-22T09:48:51.414Z","updatedAt":"2019-06-03T08:41:43.707Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"1bSJE4pNXU26q7OzkrHuRQ"},"fields":{"title":{"en-US":"HDMI"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1bSJE4pNXU26q7OzkrHuRQ/8d7a6b8807b79ea7e6d284771804ac12/HDMI.png","details":{"size":35642,"image":{"width":2363,"height":2363}},"fileName":"HDMI.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"SPDIF","nodeType":"text"},{"data":{},"marks":[],"value":" - A SPDIF cable is used to connect your audio equipment such as surround sound and speakers to your YouView box. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5YSqUjVZPKP4ZbX1fXBflX","type":"Asset","createdAt":"2019-05-22T09:48:50.409Z","updatedAt":"2019-06-03T08:41:00.493Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":7,"revision":3,"contentful_id":"5YSqUjVZPKP4ZbX1fXBflX"},"fields":{"title":{"en-US":"SPDIF"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5YSqUjVZPKP4ZbX1fXBflX/5e0ca2d948132d5a15a53301c68e6cd0/SPDIF.png","details":{"size":34733,"image":{"width":2363,"height":2363}},"fileName":"SPDIF.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"USB","nodeType":"text"},{"data":{},"marks":[],"value":" - A USB can be used by a number of devices for accessibility purposes e.g using a ","nodeType":"text"},{"data":{"uri":"https://support.youview.com/youview-box/accessibility/use-a-keyboard-as-a-remote"},"content":[{"data":{},"marks":[],"value":"keyboard ","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"as a remote. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3aRa0WuhLeHft0SQk2ZrmL","type":"Asset","createdAt":"2019-05-22T09:48:50.521Z","updatedAt":"2019-06-03T08:41:06.331Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"3aRa0WuhLeHft0SQk2ZrmL"},"fields":{"title":{"en-US":"USB"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3aRa0WuhLeHft0SQk2ZrmL/da27cf01fc149f974a01fbd6b5020a46/USB.png","details":{"size":30310,"image":{"width":2363,"height":2363}},"fileName":"USB.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7aqsLPHE1kLQD2aBf6To1T","type":"Entry","createdAt":"2019-05-22T09:50:15.913Z","updatedAt":"2023-06-27T10:29:59.246Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":17,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"7aqsLPHE1kLQD2aBf6To1T"},"fields":{"title":{"en-US":"YouView box & Content"},"stepContent":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"SD","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Standard Definition\n\n","marks":[],"data":{}},{"nodeType":"text","value":"HD","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – High Definition\n\n","marks":[],"data":{}},{"nodeType":"text","value":"UHD","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Ultra High Definition\n\n","marks":[],"data":{}},{"nodeType":"text","value":"EPG","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Electronic Programme Guide\n\n","marks":[],"data":{}},{"nodeType":"text","value":"Content Provider","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – A Content Provider is a company that provides the programmes for the channel you are watching. This includes companies such as BBC, ITV, Channel 4, Channel 5 and Sky.\n\n","marks":[],"data":{}},{"nodeType":"text","value":"IP/ISP","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Internet provider/Internet service provider; this is usually used when referring to “IP/ISP channels” which your internet provider can give as part of your TV & broadband package. As these channels are delivered over the internet, you need to have an internet connection for them to be viewed.\n\n","marks":[],"data":{}},{"nodeType":"text","value":"DTT","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Digital Terrestrial Television; this is anything viewable through your aerial and not through the internet.\n\n","marks":[],"data":{}},{"nodeType":"text","value":"CRB","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Connected Red Button\n\n","marks":[],"data":{}},{"nodeType":"text","value":"Broadband provider ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– This is whoever provides the internet to your household. YouView don’t provide the internet so if you’re having some trouble with your internet speed or connection, we recommend you reach out to your provider.\n\n","marks":[],"data":{}}]}]}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c10rUT3Cbyzb2RAyHRlY9lA","type":"Entry","createdAt":"2019-05-22T09:52:12.722Z","updatedAt":"2023-06-27T10:38:28.927Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":40,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"10rUT3Cbyzb2RAyHRlY9lA"},"fields":{"title":{"en-US":"Signal"},"stepContent":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Aerial ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– The aerial delivers Freeview content onto your YouView box and TV.","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5uK92wrB43H5uweGiQN72P","type":"Asset","createdAt":"2019-05-22T09:48:50.639Z","updatedAt":"2019-06-03T08:41:35.283Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"5uK92wrB43H5uweGiQN72P"},"fields":{"title":{"en-US":"aerial"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5uK92wrB43H5uweGiQN72P/fb1ce499ba45e1208caade4e3d7ea513/aerial.png","details":{"size":58205,"image":{"width":2363,"height":2363}},"fileName":"aerial.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Transmitter ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– A transmitter sends the TV signal to your aerial and into your box. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Attenuator ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– Can help to reduce the signal strength to your box if it is too high.  ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5NXMmOwD310xNhNsYrHgJ9","type":"Asset","createdAt":"2019-05-22T09:48:50.433Z","updatedAt":"2019-06-03T16:01:11.503Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":2,"contentful_id":"5NXMmOwD310xNhNsYrHgJ9"},"fields":{"title":{"en-US":"attenuator"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5NXMmOwD310xNhNsYrHgJ9/bfd43d9e6f232484c2a93e51ba853ce1/attenuator.png","details":{"size":128865,"image":{"width":2363,"height":2364}},"fileName":"attenuator.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Signal Splitter ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– If you want to connect an aerial to different devices in your home, you may want to use a splitter.  ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3UKUYGCf2r6VlOE53h3P6G","type":"Asset","createdAt":"2019-05-22T09:48:50.603Z","updatedAt":"2019-06-03T08:41:14.842Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"3UKUYGCf2r6VlOE53h3P6G"},"fields":{"title":{"en-US":"Signal splitter"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3UKUYGCf2r6VlOE53h3P6G/98d5c1a28ca009b055995ea4e80459f5/Signal_splitter.png","details":{"size":108562,"image":{"width":2363,"height":2363}},"fileName":"Signal splitter.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Aerial booster/amplifier ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– These can help to give the signal a boost if your signal is on the weaker side or if you’re quite far from a transmitter.  ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2Y4G1AAbAz3yoZFzm4qt1A","type":"Asset","createdAt":"2019-05-22T09:48:50.611Z","updatedAt":"2019-06-03T08:41:22.372Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"2Y4G1AAbAz3yoZFzm4qt1A"},"fields":{"title":{"en-US":"aerial booster"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2Y4G1AAbAz3yoZFzm4qt1A/387a7941f1e469a5d4bce4f3146be892/aerial_booster.png","details":{"size":99453,"image":{"width":2363,"height":2363}},"fileName":"aerial booster.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Multiplex (MUX)","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" - A bundle of TV services that have been combined for transmission to the viewer over a single channel. The UK has eight national terrestrial multiplexes. There are three public service broadcaster (PSB) multiplexes - BBC A, BBC B and D3&4 - and five commercial multiplexes - SDN, ARQA, ARQB, COM7 and COM8. You can find the channels and their multiplexes on the ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.freeview.co.uk/corporate/platform-management/channel-listings"},"content":[{"nodeType":"text","value":"Digital UK website","marks":[],"data":{}}]},{"nodeType":"text","value":". ","marks":[],"data":{}}]}]}}}}]},"productReference":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c534gjimUikrsUdZ7LxBHRM","type":"Entry","createdAt":"2019-04-22T16:23:39.467Z","updatedAt":"2019-04-22T16:23:39.467Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProduct","contentful_id":"supportSiteProduct"}},"contentful_id":"534gjimUikrsUdZ7LxBHRM"},"fields":{"title":{"en-US":"YouView Box"},"slug":{"en-US":"youview-box"},"image":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6g6rPJc5z606NEWuK4Ys28","type":"Asset","createdAt":"2019-04-22T16:21:57.719Z","updatedAt":"2019-04-22T16:21:57.719Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6g6rPJc5z606NEWuK4Ys28"},"fields":{"title":{"en-US":"youview-box-noshadow-2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6g6rPJc5z606NEWuK4Ys28/d04f480efb2ea59a0cad5083a2190645/youview-box-noshadow-2.svg","details":{"size":4568,"image":{"width":215,"height":41}},"fileName":"youview-box-noshadow-2.svg","contentType":"image/svg+xml"}}}}},"homepageCategoryOrder":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2BYTyQ0PO1nQgdDuNMfPSu","type":"Entry","createdAt":"2019-04-22T15:58:53.731Z","updatedAt":"2019-04-22T15:58:53.731Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":9,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2BYTyQ0PO1nQgdDuNMfPSu"},"fields":{"title":{"en-US":"Error Messages"},"slug":{"en-US":"error-messages"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5gdIXpAl1jO7jm3fFUTmmZ","type":"Asset","createdAt":"2019-04-22T15:58:48.824Z","updatedAt":"2019-04-22T15:58:48.824Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5gdIXpAl1jO7jm3fFUTmmZ"},"fields":{"title":{"en-US":"error-messages"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5gdIXpAl1jO7jm3fFUTmmZ/23e7507890901c0920a73908bf3a89dd/error-messages.svg","details":{"size":491,"image":{"width":100,"height":84}},"fileName":"error-messages.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c57JQpQ5fG1oQ2iMHO2OQNg","type":"Entry","createdAt":"2019-04-22T16:02:30.856Z","updatedAt":"2019-04-22T16:02:30.856Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"57JQpQ5fG1oQ2iMHO2OQNg"},"fields":{"title":{"en-US":"Set up"},"slug":{"en-US":"set-up"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1Z1eg6U4DfLR4vDuarWPk2","type":"Asset","createdAt":"2019-04-22T16:02:28.084Z","updatedAt":"2019-04-22T16:02:28.084Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1Z1eg6U4DfLR4vDuarWPk2"},"fields":{"title":{"en-US":"set-up"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"size":850,"image":{"width":96,"height":96}},"fileName":"set-up.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5CfLpYJ8AqdHpQs17rcV51","type":"Entry","createdAt":"2019-04-22T16:07:21.935Z","updatedAt":"2019-04-22T16:07:21.935Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5CfLpYJ8AqdHpQs17rcV51"},"fields":{"title":{"en-US":"Box and Remote"},"slug":{"en-US":"box-and-remote"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3PmPjEXHIB6BgUiJPLEzS7","type":"Asset","createdAt":"2019-04-22T16:07:16.763Z","updatedAt":"2019-04-22T16:07:16.763Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3PmPjEXHIB6BgUiJPLEzS7"},"fields":{"title":{"en-US":"box-remote"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3PmPjEXHIB6BgUiJPLEzS7/e60015c2e3fbf3227acec9d7b9bd3a46/box-remote.svg","details":{"size":570,"image":{"width":96,"height":84}},"fileName":"box-remote.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7KtPDMa4plg9jB0TSzqDc0","type":"Entry","createdAt":"2019-04-22T16:01:20.722Z","updatedAt":"2019-04-22T16:01:20.722Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"7KtPDMa4plg9jB0TSzqDc0"},"fields":{"title":{"en-US":"Channels"},"slug":{"en-US":"channels"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5GgFpnt95EJruYVuXQewzA","type":"Asset","createdAt":"2019-04-22T16:01:15.964Z","updatedAt":"2019-04-22T16:01:15.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5GgFpnt95EJruYVuXQewzA"},"fields":{"title":{"en-US":"channels"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5GgFpnt95EJruYVuXQewzA/d44796fe89faae312502c21a231225fc/channels.svg","details":{"size":1007,"image":{"width":96,"height":84}},"fileName":"channels.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6f25S8UdZNnLUcRFVHO1DB","type":"Entry","createdAt":"2019-04-22T16:08:41.875Z","updatedAt":"2019-04-22T16:08:41.875Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"6f25S8UdZNnLUcRFVHO1DB"},"fields":{"title":{"en-US":"Guide"},"slug":{"en-US":"guide"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6j0AaJROjgGL5s8EmmihNK","type":"Asset","createdAt":"2019-04-22T16:08:36.727Z","updatedAt":"2019-04-22T16:08:36.727Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6j0AaJROjgGL5s8EmmihNK"},"fields":{"title":{"en-US":"guide"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"size":362,"image":{"width":96,"height":84}},"fileName":"guide.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1UojniZ0K6rj9QJhQamcaH","type":"Entry","createdAt":"2019-04-22T16:03:51.060Z","updatedAt":"2019-07-05T14:36:47.739Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":11,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1UojniZ0K6rj9QJhQamcaH"},"fields":{"title":{"en-US":"On Demand "},"slug":{"en-US":"on-demand-players-apps"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3G9RlYQs86sMY6EaJYyWtb","type":"Asset","createdAt":"2019-04-22T16:03:42.337Z","updatedAt":"2019-04-22T16:03:42.337Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3G9RlYQs86sMY6EaJYyWtb"},"fields":{"title":{"en-US":"on-demand"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3G9RlYQs86sMY6EaJYyWtb/3a6e9c97deca97dba7b94ef99315ec5c/on-demand.svg","details":{"size":431,"image":{"width":96,"height":84}},"fileName":"on-demand.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NLBcgFgLlcmQTCkVcgZuE","type":"Entry","createdAt":"2019-04-22T16:10:11.630Z","updatedAt":"2019-04-22T16:10:11.630Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2NLBcgFgLlcmQTCkVcgZuE"},"fields":{"title":{"en-US":"Parental Controls & PIN"},"slug":{"en-US":"parental-controls-and-pin"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2bXBdT9i8IuyggymkikMUy","type":"Asset","createdAt":"2019-04-22T16:10:06.190Z","updatedAt":"2019-04-22T16:10:06.190Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"2bXBdT9i8IuyggymkikMUy"},"fields":{"title":{"en-US":"parental-guide-pin"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2bXBdT9i8IuyggymkikMUy/8ded02c9e8887dd95b5ff47b65e57040/parental-guide-pin.svg","details":{"size":1634,"image":{"width":96,"height":84}},"fileName":"parental-guide-pin.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1VJRinYvmfVTXYCKzmCLsY","type":"Entry","createdAt":"2019-04-22T16:00:14.991Z","updatedAt":"2019-04-22T16:00:14.991Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":17,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1VJRinYvmfVTXYCKzmCLsY"},"fields":{"title":{"en-US":"Updates"},"slug":{"en-US":"software-updates"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c14wVFS0U2hFWNom1Y9L6SV","type":"Asset","createdAt":"2019-04-22T16:00:08.189Z","updatedAt":"2019-04-22T16:00:08.189Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentful_id":"14wVFS0U2hFWNom1Y9L6SV"},"fields":{"title":{"en-US":"updates"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/14wVFS0U2hFWNom1Y9L6SV/10685ee01509ec899d9a791f17bbb9be/updates-v2__1_.svg","details":{"size":703,"image":{"width":96,"height":84}},"fileName":"updates-v2 (1).svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4btZdc7BfYhdon27ApyH6M","type":"Entry","createdAt":"2019-04-22T16:11:32.988Z","updatedAt":"2019-04-22T16:11:32.988Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4btZdc7BfYhdon27ApyH6M"},"fields":{"title":{"en-US":"Recordings"},"slug":{"en-US":"recordings"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6jsnXc0njPSscm6blLJN0h","type":"Asset","createdAt":"2019-04-22T16:11:21.216Z","updatedAt":"2019-04-22T16:11:21.216Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6jsnXc0njPSscm6blLJN0h"},"fields":{"title":{"en-US":"recordings"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6jsnXc0njPSscm6blLJN0h/3f976b1667acec2cd3969c322536730f/recordings.svg","details":{"size":608,"image":{"width":92,"height":92}},"fileName":"recordings.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5Ya1wZWO4SKLDOZkAbj2XQ","type":"Entry","createdAt":"2019-04-22T16:13:04.964Z","updatedAt":"2019-04-22T16:13:04.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5Ya1wZWO4SKLDOZkAbj2XQ"},"fields":{"title":{"en-US":"Picture & Sound"},"slug":{"en-US":"picture-sound"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7fNJwSIcuVl66dkpKeHxWT","type":"Asset","createdAt":"2019-04-22T16:12:58.436Z","updatedAt":"2019-04-22T16:12:58.436Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7fNJwSIcuVl66dkpKeHxWT"},"fields":{"title":{"en-US":"picture-and-sound"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7fNJwSIcuVl66dkpKeHxWT/474a4df6c68ce0691d3a687fa4605774/picture-and-sound.svg","details":{"size":644,"image":{"width":96,"height":84}},"fileName":"picture-and-sound.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"qWvJCv9cTjLCL8RluDplP","type":"Entry","createdAt":"2019-04-22T15:57:26.016Z","updatedAt":"2019-04-22T15:57:26.016Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"qWvJCv9cTjLCL8RluDplP"},"fields":{"title":{"en-US":"Accessibility"},"slug":{"en-US":"accessibility"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6JPW93kgJ9465U2beoFdW6","type":"Asset","createdAt":"2019-04-22T15:57:07.622Z","updatedAt":"2022-10-21T13:48:11.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":3,"contentful_id":"6JPW93kgJ9465U2beoFdW6"},"fields":{"title":{"en-US":"Accessibility"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6JPW93kgJ9465U2beoFdW6/224958331f67fc27fa2c9e7c593dfeb9/Accessibility.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"Accessibility.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4RFGmIdJEVRTE3NBdCmJea","type":"Entry","createdAt":"2019-04-22T16:14:36.332Z","updatedAt":"2019-04-22T16:14:36.332Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4RFGmIdJEVRTE3NBdCmJea"},"fields":{"title":{"en-US":"About YouView"},"slug":{"en-US":"about-youview"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}}]},"supportProductPlatforms":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c40H1MSjlzvJUqb3M4Y9NAi","type":"Entry","createdAt":"2019-04-22T15:49:25.262Z","updatedAt":"2019-04-22T15:49:25.262Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"40H1MSjlzvJUqb3M4Y9NAi"},"fields":{"title":{"en-US":"Humax"},"slug":{"en-US":"humax"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1nkfDYO3HaDCFFbpoz0CBu","type":"Asset","createdAt":"2019-04-22T15:49:21.854Z","updatedAt":"2019-04-22T15:49:21.854Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1nkfDYO3HaDCFFbpoz0CBu"},"fields":{"title":{"en-US":"humax-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1nkfDYO3HaDCFFbpoz0CBu/e483c938edcf1c6d0e54eca63c12f736/humax-logo.svg","details":{"size":3301,"image":{"width":530,"height":96}},"fileName":"humax-logo.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c52fT8w3F5ogqzRGRCwLpyd","type":"Entry","createdAt":"2019-04-22T15:55:11.197Z","updatedAt":"2019-04-22T15:55:11.197Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"52fT8w3F5ogqzRGRCwLpyd"},"fields":{"title":{"en-US":"Huawei"},"slug":{"en-US":"huawei"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3TTyIj3gQxR91OC8sVCiwi","type":"Asset","createdAt":"2019-04-22T15:55:07.420Z","updatedAt":"2019-04-22T15:55:07.420Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3TTyIj3gQxR91OC8sVCiwi"},"fields":{"title":{"en-US":"Huawei 2018-2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3TTyIj3gQxR91OC8sVCiwi/7a28eaa8da8263ccf05efd609867e077/Huawei_2018-2.svg","details":{"size":2590,"image":{"width":1000,"height":997}},"fileName":"Huawei_2018-2.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c01mtEr1kSDIeqHYUnqwm7k","type":"Entry","createdAt":"2019-04-22T15:51:34.141Z","updatedAt":"2019-04-22T15:51:34.141Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"01mtEr1kSDIeqHYUnqwm7k"},"fields":{"title":{"en-US":"BT"},"slug":{"en-US":"bt"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3BHlQ4Bbb35tJAL2DU4d2b","type":"Asset","createdAt":"2019-04-22T15:51:26.920Z","updatedAt":"2019-10-14T13:51:29.612Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":12,"revision":3,"contentful_id":"3BHlQ4Bbb35tJAL2DU4d2b"},"fields":{"title":{"en-US":"bt-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3BHlQ4Bbb35tJAL2DU4d2b/317e1d56fb5ad0c5a01ef0dcccfe0f31/yv-indigo1.svg","details":{"size":1814,"image":{"width":579,"height":576}},"fileName":"yv-indigo1.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1lYuZFRKZ01fDKvUz7dzyk","type":"Entry","createdAt":"2019-04-22T15:52:33.126Z","updatedAt":"2019-04-22T15:52:33.126Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"1lYuZFRKZ01fDKvUz7dzyk"},"fields":{"title":{"en-US":"TalkTalk TV"},"slug":{"en-US":"talktalk-tv"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6SA6UanlgSs8a2x3AnxACW","type":"Asset","createdAt":"2019-04-22T15:52:29.826Z","updatedAt":"2019-04-22T15:52:29.826Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6SA6UanlgSs8a2x3AnxACW"},"fields":{"title":{"en-US":"talktalk-tv-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6SA6UanlgSs8a2x3AnxACW/69f37d320453acdd0b748675c7c63b7b/talktalk-tv-logo.svg","details":{"size":5705,"image":{"width":460,"height":78}},"fileName":"talktalk-tv-logo.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NwyJZazoD4cIrPiMDXGfs","type":"Entry","createdAt":"2019-04-22T15:53:28.767Z","updatedAt":"2019-04-22T15:53:28.767Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"2NwyJZazoD4cIrPiMDXGfs"},"fields":{"title":{"en-US":"Plusnet"},"slug":{"en-US":"plusnet"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3MPzTXxwuGVwOCVbV8M96O","type":"Asset","createdAt":"2019-04-22T15:53:22.770Z","updatedAt":"2019-04-22T15:53:22.770Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3MPzTXxwuGVwOCVbV8M96O"},"fields":{"title":{"en-US":"plusnet-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3MPzTXxwuGVwOCVbV8M96O/816d7cf3145734e858121cb522b3fac1/plusnet-logo.svg","details":{"size":3664,"image":{"width":178,"height":110}},"fileName":"plusnet-logo.svg","contentType":"image/svg+xml"}}}}}}}]}}}},"articleCategoryTopic":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4RFGmIdJEVRTE3NBdCmJea","type":"Entry","createdAt":"2019-04-22T16:14:36.332Z","updatedAt":"2019-04-22T16:14:36.332Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4RFGmIdJEVRTE3NBdCmJea"},"fields":{"title":{"en-US":"About YouView"},"slug":{"en-US":"about-youview"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}}},"articleTags":{"en-US":["guide","glossary","jargon","technical terms","PLA","poweline adapter","abbreviation","SPDIF","Attenuator","amplifier","transmitter","scart","multiplex","com","ethernet"]}}}},"content":[{"data":{},"marks":[],"value":"Ethernet cable","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"1 x ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1G43s1krnB7aFjVq79wxiT","type":"Entry","createdAt":"2019-05-22T09:52:27.947Z","updatedAt":"2019-06-04T10:33:03.852Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":38,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticle","contentful_id":"supportSiteArticle"}},"contentful_id":"1G43s1krnB7aFjVq79wxiT"},"fields":{"title":{"en-US":"Technical Terms Glossary"},"slug":{"en-US":"technical-terms-glossary"},"description":{"en-US":"This is a handy guide to help you with some of the technical terms you may hear us refer to in other guides or in your YouView box manual."},"numberedSteps":{"en-US":false},"articleSteps":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4vWgTfIoJJJv1OrQ9komTS","type":"Entry","createdAt":"2019-05-22T09:49:45.088Z","updatedAt":"2019-05-22T09:49:45.088Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":30,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"4vWgTfIoJJJv1OrQ9komTS"},"fields":{"title":{"en-US":"Connecting your box"},"stepContent":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Ethernet cable & Ethernet port ","nodeType":"text"},{"data":{},"marks":[],"value":"– YouView boxes do not support WiFi so you need an Ethernet cable to connect your box to the Router or Powerline Adapters.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c37YZtuM82HkxyuTQ53ch6V","type":"Asset","createdAt":"2019-05-22T09:48:51.525Z","updatedAt":"2019-06-03T08:39:43.438Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":3,"contentful_id":"37YZtuM82HkxyuTQ53ch6V"},"fields":{"title":{"en-US":"Ethernet"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/37YZtuM82HkxyuTQ53ch6V/10e548ab67768515eabf9f519495db1f/Ethernet.png","details":{"size":34740,"image":{"width":2363,"height":2363}},"fileName":"Ethernet.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Powerline Adapters (PLAs)","nodeType":"text"},{"data":{},"marks":[],"value":" - These can be used when your router and YouView box aren't close enough to be connected by an Ethernet cable. They usually come with two plugs; one plug which connects to your YouView box via Ethernet cable and the other gets plugged in near your router and is also connected by an Ethernet cable.  These are easily found online or on the high-street. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4zzxL5JqjIIlz5zHAPWaEc","type":"Asset","createdAt":"2019-05-22T09:48:51.720Z","updatedAt":"2019-06-03T08:41:54.798Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"4zzxL5JqjIIlz5zHAPWaEc"},"fields":{"title":{"en-US":"PLA"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/4zzxL5JqjIIlz5zHAPWaEc/5732cd3b79747e40e1a327f4794634cf/PLA.png","details":{"size":114381,"image":{"width":2363,"height":2363}},"fileName":"PLA.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"SCART cable","nodeType":"text"},{"data":{},"marks":[],"value":" – SCART is only capable of processing SD content. If you want to make use of HD channels and content on your YouView box, we recommend using an HDMI cable.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"R3iOhIzEwbvvSbSFvrFQK","type":"Asset","createdAt":"2019-05-22T09:48:50.425Z","updatedAt":"2019-06-03T08:40:50.302Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":2,"contentful_id":"R3iOhIzEwbvvSbSFvrFQK"},"fields":{"title":{"en-US":"SCART"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/R3iOhIzEwbvvSbSFvrFQK/0c45b255bf185d414ab2caf0f88f2085/SCART.png","details":{"size":42574,"image":{"width":2363,"height":2363}},"fileName":"SCART.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"HDMI cable","nodeType":"text"},{"data":{},"marks":[],"value":" - HDMI is short for High Definition Multimedia Interface and is the most commonly used cable for connecting your YouView box to the TV as it carries a higher quality picture and sound. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1bSJE4pNXU26q7OzkrHuRQ","type":"Asset","createdAt":"2019-05-22T09:48:51.414Z","updatedAt":"2019-06-03T08:41:43.707Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"1bSJE4pNXU26q7OzkrHuRQ"},"fields":{"title":{"en-US":"HDMI"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1bSJE4pNXU26q7OzkrHuRQ/8d7a6b8807b79ea7e6d284771804ac12/HDMI.png","details":{"size":35642,"image":{"width":2363,"height":2363}},"fileName":"HDMI.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"SPDIF","nodeType":"text"},{"data":{},"marks":[],"value":" - A SPDIF cable is used to connect your audio equipment such as surround sound and speakers to your YouView box. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5YSqUjVZPKP4ZbX1fXBflX","type":"Asset","createdAt":"2019-05-22T09:48:50.409Z","updatedAt":"2019-06-03T08:41:00.493Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":7,"revision":3,"contentful_id":"5YSqUjVZPKP4ZbX1fXBflX"},"fields":{"title":{"en-US":"SPDIF"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5YSqUjVZPKP4ZbX1fXBflX/5e0ca2d948132d5a15a53301c68e6cd0/SPDIF.png","details":{"size":34733,"image":{"width":2363,"height":2363}},"fileName":"SPDIF.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"USB","nodeType":"text"},{"data":{},"marks":[],"value":" - A USB can be used by a number of devices for accessibility purposes e.g using a ","nodeType":"text"},{"data":{"uri":"https://support.youview.com/youview-box/accessibility/use-a-keyboard-as-a-remote"},"content":[{"data":{},"marks":[],"value":"keyboard ","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"as a remote. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3aRa0WuhLeHft0SQk2ZrmL","type":"Asset","createdAt":"2019-05-22T09:48:50.521Z","updatedAt":"2019-06-03T08:41:06.331Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"3aRa0WuhLeHft0SQk2ZrmL"},"fields":{"title":{"en-US":"USB"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3aRa0WuhLeHft0SQk2ZrmL/da27cf01fc149f974a01fbd6b5020a46/USB.png","details":{"size":30310,"image":{"width":2363,"height":2363}},"fileName":"USB.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7aqsLPHE1kLQD2aBf6To1T","type":"Entry","createdAt":"2019-05-22T09:50:15.913Z","updatedAt":"2023-06-27T10:29:59.246Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":17,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"7aqsLPHE1kLQD2aBf6To1T"},"fields":{"title":{"en-US":"YouView box & Content"},"stepContent":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"SD","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Standard Definition\n\n","marks":[],"data":{}},{"nodeType":"text","value":"HD","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – High Definition\n\n","marks":[],"data":{}},{"nodeType":"text","value":"UHD","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Ultra High Definition\n\n","marks":[],"data":{}},{"nodeType":"text","value":"EPG","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Electronic Programme Guide\n\n","marks":[],"data":{}},{"nodeType":"text","value":"Content Provider","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – A Content Provider is a company that provides the programmes for the channel you are watching. This includes companies such as BBC, ITV, Channel 4, Channel 5 and Sky.\n\n","marks":[],"data":{}},{"nodeType":"text","value":"IP/ISP","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Internet provider/Internet service provider; this is usually used when referring to “IP/ISP channels” which your internet provider can give as part of your TV & broadband package. As these channels are delivered over the internet, you need to have an internet connection for them to be viewed.\n\n","marks":[],"data":{}},{"nodeType":"text","value":"DTT","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Digital Terrestrial Television; this is anything viewable through your aerial and not through the internet.\n\n","marks":[],"data":{}},{"nodeType":"text","value":"CRB","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" – Connected Red Button\n\n","marks":[],"data":{}},{"nodeType":"text","value":"Broadband provider ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– This is whoever provides the internet to your household. YouView don’t provide the internet so if you’re having some trouble with your internet speed or connection, we recommend you reach out to your provider.\n\n","marks":[],"data":{}}]}]}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c10rUT3Cbyzb2RAyHRlY9lA","type":"Entry","createdAt":"2019-05-22T09:52:12.722Z","updatedAt":"2023-06-27T10:38:28.927Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":40,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"10rUT3Cbyzb2RAyHRlY9lA"},"fields":{"title":{"en-US":"Signal"},"stepContent":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Aerial ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– The aerial delivers Freeview content onto your YouView box and TV.","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5uK92wrB43H5uweGiQN72P","type":"Asset","createdAt":"2019-05-22T09:48:50.639Z","updatedAt":"2019-06-03T08:41:35.283Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"5uK92wrB43H5uweGiQN72P"},"fields":{"title":{"en-US":"aerial"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5uK92wrB43H5uweGiQN72P/fb1ce499ba45e1208caade4e3d7ea513/aerial.png","details":{"size":58205,"image":{"width":2363,"height":2363}},"fileName":"aerial.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Transmitter ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– A transmitter sends the TV signal to your aerial and into your box. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Attenuator ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– Can help to reduce the signal strength to your box if it is too high.  ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5NXMmOwD310xNhNsYrHgJ9","type":"Asset","createdAt":"2019-05-22T09:48:50.433Z","updatedAt":"2019-06-03T16:01:11.503Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":2,"contentful_id":"5NXMmOwD310xNhNsYrHgJ9"},"fields":{"title":{"en-US":"attenuator"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5NXMmOwD310xNhNsYrHgJ9/bfd43d9e6f232484c2a93e51ba853ce1/attenuator.png","details":{"size":128865,"image":{"width":2363,"height":2364}},"fileName":"attenuator.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Signal Splitter ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– If you want to connect an aerial to different devices in your home, you may want to use a splitter.  ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3UKUYGCf2r6VlOE53h3P6G","type":"Asset","createdAt":"2019-05-22T09:48:50.603Z","updatedAt":"2019-06-03T08:41:14.842Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"3UKUYGCf2r6VlOE53h3P6G"},"fields":{"title":{"en-US":"Signal splitter"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3UKUYGCf2r6VlOE53h3P6G/98d5c1a28ca009b055995ea4e80459f5/Signal_splitter.png","details":{"size":108562,"image":{"width":2363,"height":2363}},"fileName":"Signal splitter.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Aerial booster/amplifier ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"– These can help to give the signal a boost if your signal is on the weaker side or if you’re quite far from a transmitter.  ","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2Y4G1AAbAz3yoZFzm4qt1A","type":"Asset","createdAt":"2019-05-22T09:48:50.611Z","updatedAt":"2019-06-03T08:41:22.372Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":2,"contentful_id":"2Y4G1AAbAz3yoZFzm4qt1A"},"fields":{"title":{"en-US":"aerial booster"},"description":{"en-US":"diagram"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2Y4G1AAbAz3yoZFzm4qt1A/387a7941f1e469a5d4bce4f3146be892/aerial_booster.png","details":{"size":99453,"image":{"width":2363,"height":2363}},"fileName":"aerial booster.png","contentType":"image/png"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Multiplex (MUX)","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" - A bundle of TV services that have been combined for transmission to the viewer over a single channel. The UK has eight national terrestrial multiplexes. There are three public service broadcaster (PSB) multiplexes - BBC A, BBC B and D3&4 - and five commercial multiplexes - SDN, ARQA, ARQB, COM7 and COM8. You can find the channels and their multiplexes on the ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.freeview.co.uk/corporate/platform-management/channel-listings"},"content":[{"nodeType":"text","value":"Digital UK website","marks":[],"data":{}}]},{"nodeType":"text","value":". ","marks":[],"data":{}}]}]}}}}]},"productReference":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c534gjimUikrsUdZ7LxBHRM","type":"Entry","createdAt":"2019-04-22T16:23:39.467Z","updatedAt":"2019-04-22T16:23:39.467Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProduct","contentful_id":"supportSiteProduct"}},"contentful_id":"534gjimUikrsUdZ7LxBHRM"},"fields":{"title":{"en-US":"YouView Box"},"slug":{"en-US":"youview-box"},"image":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6g6rPJc5z606NEWuK4Ys28","type":"Asset","createdAt":"2019-04-22T16:21:57.719Z","updatedAt":"2019-04-22T16:21:57.719Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6g6rPJc5z606NEWuK4Ys28"},"fields":{"title":{"en-US":"youview-box-noshadow-2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6g6rPJc5z606NEWuK4Ys28/d04f480efb2ea59a0cad5083a2190645/youview-box-noshadow-2.svg","details":{"size":4568,"image":{"width":215,"height":41}},"fileName":"youview-box-noshadow-2.svg","contentType":"image/svg+xml"}}}}},"homepageCategoryOrder":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2BYTyQ0PO1nQgdDuNMfPSu","type":"Entry","createdAt":"2019-04-22T15:58:53.731Z","updatedAt":"2019-04-22T15:58:53.731Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":9,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2BYTyQ0PO1nQgdDuNMfPSu"},"fields":{"title":{"en-US":"Error Messages"},"slug":{"en-US":"error-messages"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5gdIXpAl1jO7jm3fFUTmmZ","type":"Asset","createdAt":"2019-04-22T15:58:48.824Z","updatedAt":"2019-04-22T15:58:48.824Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5gdIXpAl1jO7jm3fFUTmmZ"},"fields":{"title":{"en-US":"error-messages"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5gdIXpAl1jO7jm3fFUTmmZ/23e7507890901c0920a73908bf3a89dd/error-messages.svg","details":{"size":491,"image":{"width":100,"height":84}},"fileName":"error-messages.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c57JQpQ5fG1oQ2iMHO2OQNg","type":"Entry","createdAt":"2019-04-22T16:02:30.856Z","updatedAt":"2019-04-22T16:02:30.856Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"57JQpQ5fG1oQ2iMHO2OQNg"},"fields":{"title":{"en-US":"Set up"},"slug":{"en-US":"set-up"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1Z1eg6U4DfLR4vDuarWPk2","type":"Asset","createdAt":"2019-04-22T16:02:28.084Z","updatedAt":"2019-04-22T16:02:28.084Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1Z1eg6U4DfLR4vDuarWPk2"},"fields":{"title":{"en-US":"set-up"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"size":850,"image":{"width":96,"height":96}},"fileName":"set-up.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5CfLpYJ8AqdHpQs17rcV51","type":"Entry","createdAt":"2019-04-22T16:07:21.935Z","updatedAt":"2019-04-22T16:07:21.935Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5CfLpYJ8AqdHpQs17rcV51"},"fields":{"title":{"en-US":"Box and Remote"},"slug":{"en-US":"box-and-remote"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3PmPjEXHIB6BgUiJPLEzS7","type":"Asset","createdAt":"2019-04-22T16:07:16.763Z","updatedAt":"2019-04-22T16:07:16.763Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3PmPjEXHIB6BgUiJPLEzS7"},"fields":{"title":{"en-US":"box-remote"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3PmPjEXHIB6BgUiJPLEzS7/e60015c2e3fbf3227acec9d7b9bd3a46/box-remote.svg","details":{"size":570,"image":{"width":96,"height":84}},"fileName":"box-remote.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7KtPDMa4plg9jB0TSzqDc0","type":"Entry","createdAt":"2019-04-22T16:01:20.722Z","updatedAt":"2019-04-22T16:01:20.722Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"7KtPDMa4plg9jB0TSzqDc0"},"fields":{"title":{"en-US":"Channels"},"slug":{"en-US":"channels"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5GgFpnt95EJruYVuXQewzA","type":"Asset","createdAt":"2019-04-22T16:01:15.964Z","updatedAt":"2019-04-22T16:01:15.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5GgFpnt95EJruYVuXQewzA"},"fields":{"title":{"en-US":"channels"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5GgFpnt95EJruYVuXQewzA/d44796fe89faae312502c21a231225fc/channels.svg","details":{"size":1007,"image":{"width":96,"height":84}},"fileName":"channels.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6f25S8UdZNnLUcRFVHO1DB","type":"Entry","createdAt":"2019-04-22T16:08:41.875Z","updatedAt":"2019-04-22T16:08:41.875Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"6f25S8UdZNnLUcRFVHO1DB"},"fields":{"title":{"en-US":"Guide"},"slug":{"en-US":"guide"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6j0AaJROjgGL5s8EmmihNK","type":"Asset","createdAt":"2019-04-22T16:08:36.727Z","updatedAt":"2019-04-22T16:08:36.727Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6j0AaJROjgGL5s8EmmihNK"},"fields":{"title":{"en-US":"guide"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"size":362,"image":{"width":96,"height":84}},"fileName":"guide.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1UojniZ0K6rj9QJhQamcaH","type":"Entry","createdAt":"2019-04-22T16:03:51.060Z","updatedAt":"2019-07-05T14:36:47.739Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":11,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1UojniZ0K6rj9QJhQamcaH"},"fields":{"title":{"en-US":"On Demand "},"slug":{"en-US":"on-demand-players-apps"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3G9RlYQs86sMY6EaJYyWtb","type":"Asset","createdAt":"2019-04-22T16:03:42.337Z","updatedAt":"2019-04-22T16:03:42.337Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3G9RlYQs86sMY6EaJYyWtb"},"fields":{"title":{"en-US":"on-demand"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3G9RlYQs86sMY6EaJYyWtb/3a6e9c97deca97dba7b94ef99315ec5c/on-demand.svg","details":{"size":431,"image":{"width":96,"height":84}},"fileName":"on-demand.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NLBcgFgLlcmQTCkVcgZuE","type":"Entry","createdAt":"2019-04-22T16:10:11.630Z","updatedAt":"2019-04-22T16:10:11.630Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2NLBcgFgLlcmQTCkVcgZuE"},"fields":{"title":{"en-US":"Parental Controls & PIN"},"slug":{"en-US":"parental-controls-and-pin"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2bXBdT9i8IuyggymkikMUy","type":"Asset","createdAt":"2019-04-22T16:10:06.190Z","updatedAt":"2019-04-22T16:10:06.190Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"2bXBdT9i8IuyggymkikMUy"},"fields":{"title":{"en-US":"parental-guide-pin"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2bXBdT9i8IuyggymkikMUy/8ded02c9e8887dd95b5ff47b65e57040/parental-guide-pin.svg","details":{"size":1634,"image":{"width":96,"height":84}},"fileName":"parental-guide-pin.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1VJRinYvmfVTXYCKzmCLsY","type":"Entry","createdAt":"2019-04-22T16:00:14.991Z","updatedAt":"2019-04-22T16:00:14.991Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":17,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1VJRinYvmfVTXYCKzmCLsY"},"fields":{"title":{"en-US":"Updates"},"slug":{"en-US":"software-updates"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c14wVFS0U2hFWNom1Y9L6SV","type":"Asset","createdAt":"2019-04-22T16:00:08.189Z","updatedAt":"2019-04-22T16:00:08.189Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentful_id":"14wVFS0U2hFWNom1Y9L6SV"},"fields":{"title":{"en-US":"updates"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/14wVFS0U2hFWNom1Y9L6SV/10685ee01509ec899d9a791f17bbb9be/updates-v2__1_.svg","details":{"size":703,"image":{"width":96,"height":84}},"fileName":"updates-v2 (1).svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4btZdc7BfYhdon27ApyH6M","type":"Entry","createdAt":"2019-04-22T16:11:32.988Z","updatedAt":"2019-04-22T16:11:32.988Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4btZdc7BfYhdon27ApyH6M"},"fields":{"title":{"en-US":"Recordings"},"slug":{"en-US":"recordings"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6jsnXc0njPSscm6blLJN0h","type":"Asset","createdAt":"2019-04-22T16:11:21.216Z","updatedAt":"2019-04-22T16:11:21.216Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6jsnXc0njPSscm6blLJN0h"},"fields":{"title":{"en-US":"recordings"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6jsnXc0njPSscm6blLJN0h/3f976b1667acec2cd3969c322536730f/recordings.svg","details":{"size":608,"image":{"width":92,"height":92}},"fileName":"recordings.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5Ya1wZWO4SKLDOZkAbj2XQ","type":"Entry","createdAt":"2019-04-22T16:13:04.964Z","updatedAt":"2019-04-22T16:13:04.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5Ya1wZWO4SKLDOZkAbj2XQ"},"fields":{"title":{"en-US":"Picture & Sound"},"slug":{"en-US":"picture-sound"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7fNJwSIcuVl66dkpKeHxWT","type":"Asset","createdAt":"2019-04-22T16:12:58.436Z","updatedAt":"2019-04-22T16:12:58.436Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7fNJwSIcuVl66dkpKeHxWT"},"fields":{"title":{"en-US":"picture-and-sound"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7fNJwSIcuVl66dkpKeHxWT/474a4df6c68ce0691d3a687fa4605774/picture-and-sound.svg","details":{"size":644,"image":{"width":96,"height":84}},"fileName":"picture-and-sound.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"qWvJCv9cTjLCL8RluDplP","type":"Entry","createdAt":"2019-04-22T15:57:26.016Z","updatedAt":"2019-04-22T15:57:26.016Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"qWvJCv9cTjLCL8RluDplP"},"fields":{"title":{"en-US":"Accessibility"},"slug":{"en-US":"accessibility"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6JPW93kgJ9465U2beoFdW6","type":"Asset","createdAt":"2019-04-22T15:57:07.622Z","updatedAt":"2022-10-21T13:48:11.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":3,"contentful_id":"6JPW93kgJ9465U2beoFdW6"},"fields":{"title":{"en-US":"Accessibility"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6JPW93kgJ9465U2beoFdW6/224958331f67fc27fa2c9e7c593dfeb9/Accessibility.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"Accessibility.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4RFGmIdJEVRTE3NBdCmJea","type":"Entry","createdAt":"2019-04-22T16:14:36.332Z","updatedAt":"2019-04-22T16:14:36.332Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4RFGmIdJEVRTE3NBdCmJea"},"fields":{"title":{"en-US":"About YouView"},"slug":{"en-US":"about-youview"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}}]},"supportProductPlatforms":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c40H1MSjlzvJUqb3M4Y9NAi","type":"Entry","createdAt":"2019-04-22T15:49:25.262Z","updatedAt":"2019-04-22T15:49:25.262Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"40H1MSjlzvJUqb3M4Y9NAi"},"fields":{"title":{"en-US":"Humax"},"slug":{"en-US":"humax"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1nkfDYO3HaDCFFbpoz0CBu","type":"Asset","createdAt":"2019-04-22T15:49:21.854Z","updatedAt":"2019-04-22T15:49:21.854Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1nkfDYO3HaDCFFbpoz0CBu"},"fields":{"title":{"en-US":"humax-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1nkfDYO3HaDCFFbpoz0CBu/e483c938edcf1c6d0e54eca63c12f736/humax-logo.svg","details":{"size":3301,"image":{"width":530,"height":96}},"fileName":"humax-logo.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c52fT8w3F5ogqzRGRCwLpyd","type":"Entry","createdAt":"2019-04-22T15:55:11.197Z","updatedAt":"2019-04-22T15:55:11.197Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"52fT8w3F5ogqzRGRCwLpyd"},"fields":{"title":{"en-US":"Huawei"},"slug":{"en-US":"huawei"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3TTyIj3gQxR91OC8sVCiwi","type":"Asset","createdAt":"2019-04-22T15:55:07.420Z","updatedAt":"2019-04-22T15:55:07.420Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3TTyIj3gQxR91OC8sVCiwi"},"fields":{"title":{"en-US":"Huawei 2018-2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3TTyIj3gQxR91OC8sVCiwi/7a28eaa8da8263ccf05efd609867e077/Huawei_2018-2.svg","details":{"size":2590,"image":{"width":1000,"height":997}},"fileName":"Huawei_2018-2.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c01mtEr1kSDIeqHYUnqwm7k","type":"Entry","createdAt":"2019-04-22T15:51:34.141Z","updatedAt":"2019-04-22T15:51:34.141Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"01mtEr1kSDIeqHYUnqwm7k"},"fields":{"title":{"en-US":"BT"},"slug":{"en-US":"bt"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3BHlQ4Bbb35tJAL2DU4d2b","type":"Asset","createdAt":"2019-04-22T15:51:26.920Z","updatedAt":"2019-10-14T13:51:29.612Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":12,"revision":3,"contentful_id":"3BHlQ4Bbb35tJAL2DU4d2b"},"fields":{"title":{"en-US":"bt-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3BHlQ4Bbb35tJAL2DU4d2b/317e1d56fb5ad0c5a01ef0dcccfe0f31/yv-indigo1.svg","details":{"size":1814,"image":{"width":579,"height":576}},"fileName":"yv-indigo1.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1lYuZFRKZ01fDKvUz7dzyk","type":"Entry","createdAt":"2019-04-22T15:52:33.126Z","updatedAt":"2019-04-22T15:52:33.126Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"1lYuZFRKZ01fDKvUz7dzyk"},"fields":{"title":{"en-US":"TalkTalk TV"},"slug":{"en-US":"talktalk-tv"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6SA6UanlgSs8a2x3AnxACW","type":"Asset","createdAt":"2019-04-22T15:52:29.826Z","updatedAt":"2019-04-22T15:52:29.826Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6SA6UanlgSs8a2x3AnxACW"},"fields":{"title":{"en-US":"talktalk-tv-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6SA6UanlgSs8a2x3AnxACW/69f37d320453acdd0b748675c7c63b7b/talktalk-tv-logo.svg","details":{"size":5705,"image":{"width":460,"height":78}},"fileName":"talktalk-tv-logo.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NwyJZazoD4cIrPiMDXGfs","type":"Entry","createdAt":"2019-04-22T15:53:28.767Z","updatedAt":"2019-04-22T15:53:28.767Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"2NwyJZazoD4cIrPiMDXGfs"},"fields":{"title":{"en-US":"Plusnet"},"slug":{"en-US":"plusnet"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3MPzTXxwuGVwOCVbV8M96O","type":"Asset","createdAt":"2019-04-22T15:53:22.770Z","updatedAt":"2019-04-22T15:53:22.770Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3MPzTXxwuGVwOCVbV8M96O"},"fields":{"title":{"en-US":"plusnet-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3MPzTXxwuGVwOCVbV8M96O/816d7cf3145734e858121cb522b3fac1/plusnet-logo.svg","details":{"size":3664,"image":{"width":178,"height":110}},"fileName":"plusnet-logo.svg","contentType":"image/svg+xml"}}}}}}}]}}}},"articleCategoryTopic":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4RFGmIdJEVRTE3NBdCmJea","type":"Entry","createdAt":"2019-04-22T16:14:36.332Z","updatedAt":"2019-04-22T16:14:36.332Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4RFGmIdJEVRTE3NBdCmJea"},"fields":{"title":{"en-US":"About YouView"},"slug":{"en-US":"about-youview"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}}},"articleTags":{"en-US":["guide","glossary","jargon","technical terms","PLA","poweline adapter","abbreviation","SPDIF","Attenuator","amplifier","transmitter","scart","multiplex","com","ethernet"]}}}},"content":[{"data":{},"marks":[],"value":"Aerial cable","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"ZhW7IoIS26lV6QSLs7NZV","type":"Entry","createdAt":"2019-06-06T11:37:37.393Z","updatedAt":"2023-06-28T15:20:15.356Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":31,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"ZhW7IoIS26lV6QSLs7NZV"},"fields":{"title":{"en-US":"Connect your aerial"},"stepContent":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Connect your aerial cable from the aerial socket in your home, to the Aerial In/Antenna In port on the back of your box:","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5135tIZ8NqbVFn62OqiIlh","type":"Asset","createdAt":"2019-04-10T14:20:28.293Z","updatedAt":"2019-04-10T14:20:28.293Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":12,"revision":1,"contentful_id":"5135tIZ8NqbVFn62OqiIlh"},"fields":{"title":{"en-US":"Aerial Connection"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5135tIZ8NqbVFn62OqiIlh/88f402e404792bcd4c4225be3b10dfec/01_Generic_Aerial_Connection.jpg","details":{"size":92474,"image":{"width":654,"height":275}},"fileName":"01_Generic_Aerial_Connection.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5FVZWrb8eM2CktAgG0N4XB","type":"Entry","createdAt":"2019-06-06T11:39:19.010Z","updatedAt":"2019-06-06T11:39:19.010Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":23,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"5FVZWrb8eM2CktAgG0N4XB"},"fields":{"title":{"en-US":"Connect to your TV"},"stepContent":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Connect your HDMI cable from the HDMI port on the back of your TV, to the HDMI port on the back/side of your TV:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7HDU43ns1AYrHNHyHHEqQu","type":"Asset","createdAt":"2019-06-06T11:38:56.373Z","updatedAt":"2019-06-06T11:38:56.373Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7HDU43ns1AYrHNHyHHEqQu"},"fields":{"title":{"en-US":"03 HDMI Connection"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7HDU43ns1AYrHNHyHHEqQu/30002a38c10df41a31a978faff84680f/03_HDMI_Connection.png","details":{"size":431379,"image":{"width":1000,"height":563}},"fileName":"03_HDMI_Connection.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4o99dYZbvAqz5Py2ldHjpI","type":"Entry","createdAt":"2019-06-06T11:41:53.884Z","updatedAt":"2023-06-27T14:57:32.151Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":38,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"4o99dYZbvAqz5Py2ldHjpI"},"fields":{"title":{"en-US":"Connect to the Internet"},"stepContent":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Ethernet Connection","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Connect your Ethernet cable from the Ethernet port on the back of your box, to a LAN port on the back of your router:","marks":[],"data":{}}]},{"nodeType":"embedded-asset-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1Xov2pS1Bmp6ItYumCsBKW","type":"Asset","createdAt":"2019-04-10T14:20:45.144Z","updatedAt":"2019-04-10T14:20:45.144Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentful_id":"1Xov2pS1Bmp6ItYumCsBKW"},"fields":{"title":{"en-US":"Ethernet Connection"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Xov2pS1Bmp6ItYumCsBKW/79f30a2b44ff4ceb0d17d320b13623d0/02_Generic_Ethernet_Connection.jpg","details":{"size":94514,"image":{"width":654,"height":275}},"fileName":"02_Generic_Ethernet_Connection.jpg","contentType":"image/jpeg"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Router too far from your box?","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"\nTo connect your box to the internet you'll need a pair of powerline adapters:\n\n","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1YXWorSHh1p10vX5RWe8g8","type":"Entry","createdAt":"2019-05-10T15:04:33.315Z","updatedAt":"2019-06-05T12:32:16.180Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":94,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticle","contentful_id":"supportSiteArticle"}},"contentful_id":"1YXWorSHh1p10vX5RWe8g8"},"fields":{"title":{"en-US":"Using powerline adapters"},"slug":{"en-US":"using-powerline-adapters"},"description":{"en-US":"Everything you need to know about using powerline adapters:"},"articleBody":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"numberedSteps":{"en-US":false},"articleSteps":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c74kfT9Igjy0vyjDf6AhsRZ","type":"Entry","createdAt":"2019-06-05T12:32:00.980Z","updatedAt":"2019-06-05T12:32:00.980Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":15,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"74kfT9Igjy0vyjDf6AhsRZ"},"fields":{"title":{"en-US":"What are powerline adapters?"},"stepContent":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"It’s a clever piece of tech that passes your broadband signal through your home power sockets, so that you can get wired internet access anywhere in your home.","marks":[],"data":{}}],"data":{}}]}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1iefR6eek2EVSC12eOnel4","type":"Entry","createdAt":"2019-06-05T12:31:35.499Z","updatedAt":"2019-06-05T12:31:35.499Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":15,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"1iefR6eek2EVSC12eOnel4"},"fields":{"title":{"en-US":"Where can I get them?"},"stepContent":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You can buy Powerline Adaptors from most electrical retailers or online.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’ve got your box from your broadband provider, give them a call to get their own recommended adapters.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4WaW02nx9A5I5hgTe2v2L7","type":"Entry","createdAt":"2019-06-05T12:31:07.899Z","updatedAt":"2019-06-05T12:31:07.899Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":25,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"4WaW02nx9A5I5hgTe2v2L7"},"fields":{"title":{"en-US":"Setting up powerline adapters"},"stepContent":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"They’re quite straight forward to set up and work straight out the box. All you need to do is:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Plug the 1st adapter into a wall socket next to your router","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Connect an Ethernet cable from the router to the adapter","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7btkXQT6xiBTaXZHLX7RRV","type":"Asset","createdAt":"2019-05-10T15:01:30.944Z","updatedAt":"2019-05-10T15:01:30.944Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"7btkXQT6xiBTaXZHLX7RRV"},"fields":{"title":{"en-US":"04 Router to PLA LAN"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7btkXQT6xiBTaXZHLX7RRV/ffa1eea542925f5cfdcff9a95e4ac225/04_Router_to_PLA_LAN.png","details":{"size":388119,"image":{"width":1000,"height":563}},"fileName":"04_Router_to_PLA_LAN.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Plug the 2nd adapter into a wall socket next your box","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Connect an Ethernet cable from the adapter to your box","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c22LlJMcUUUHYYGd1BUlPbY","type":"Asset","createdAt":"2019-05-10T15:01:30.948Z","updatedAt":"2019-05-10T15:01:30.948Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"22LlJMcUUUHYYGd1BUlPbY"},"fields":{"title":{"en-US":"05 PLA Setup Decoder noYV"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/22LlJMcUUUHYYGd1BUlPbY/a1c12da4c8386dc79a37232b9a1897a7/05_PLA_Setup_Decoder_noYV.png","details":{"size":407406,"image":{"width":1000,"height":563}},"fileName":"05_PLA_Setup_Decoder_noYV.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. Turn your router and box on and wait for it to connect","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1etua0oJLiO4KmMZkDsHAC","type":"Entry","createdAt":"2019-06-05T12:30:13.709Z","updatedAt":"2019-06-05T12:30:13.709Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":19,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"1etua0oJLiO4KmMZkDsHAC"},"fields":{"title":{"en-US":"Trouble using powerline adapters"},"stepContent":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Already got a pair of powerline adapters? If they’re not working for you, here's some useful tips:\n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Plug them into a wall socket","nodeType":"text"},{"data":{},"marks":[],"value":"\nPowerline adapters works best when connected directly to a wall socket. If you don't have a spare wall socket then you can connect them to an extension lead, but try connecting it to the socket closest to the power lead. The shorter the signal needs to travel the better. \n\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Reset your adapters","nodeType":"text"},{"data":{},"marks":[],"value":"\nYour adapters usually have 3 lights on them to let you know the status of your connection. They should all be the same colour, but if one is different or off then it could mean you have a connection issue. Try resetting them to give them a chance to reconnect. \n\nDepending on your adapters you may have a reset pinhole, button or switch on the adapter:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6O80Yi6rVac0OvQMjymnX6","type":"Asset","createdAt":"2019-05-10T15:01:30.527Z","updatedAt":"2019-05-10T15:01:30.527Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"6O80Yi6rVac0OvQMjymnX6"},"fields":{"title":{"en-US":"03 Resetting PLA"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6O80Yi6rVac0OvQMjymnX6/be34609629f9d0cfc6f44194da52f29e/03_Resetting_PLA.jpg","details":{"size":38355,"image":{"width":489,"height":275}},"fileName":"03_Resetting_PLA.jpg","contentType":"image/jpeg"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Pinhole","nodeType":"text"},{"data":{},"marks":[],"value":" -  Use something thin to press inside it and hold it until the lights turn off. Then let go and it will reset itself.\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Button ","nodeType":"text"},{"data":{},"marks":[],"value":"-  Press inside it and hold it until the lights turn off. Then let go and it will reset itself.\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Switch","nodeType":"text"},{"data":{},"marks":[],"value":" - Turn it off and leave for 30 seconds. Then turn it back on.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}]},"productReference":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c534gjimUikrsUdZ7LxBHRM","type":"Entry","createdAt":"2019-04-22T16:23:39.467Z","updatedAt":"2019-04-22T16:23:39.467Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProduct","contentful_id":"supportSiteProduct"}},"contentful_id":"534gjimUikrsUdZ7LxBHRM"},"fields":{"title":{"en-US":"YouView Box"},"slug":{"en-US":"youview-box"},"image":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6g6rPJc5z606NEWuK4Ys28","type":"Asset","createdAt":"2019-04-22T16:21:57.719Z","updatedAt":"2019-04-22T16:21:57.719Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6g6rPJc5z606NEWuK4Ys28"},"fields":{"title":{"en-US":"youview-box-noshadow-2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6g6rPJc5z606NEWuK4Ys28/d04f480efb2ea59a0cad5083a2190645/youview-box-noshadow-2.svg","details":{"size":4568,"image":{"width":215,"height":41}},"fileName":"youview-box-noshadow-2.svg","contentType":"image/svg+xml"}}}}},"homepageCategoryOrder":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2BYTyQ0PO1nQgdDuNMfPSu","type":"Entry","createdAt":"2019-04-22T15:58:53.731Z","updatedAt":"2019-04-22T15:58:53.731Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":9,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2BYTyQ0PO1nQgdDuNMfPSu"},"fields":{"title":{"en-US":"Error Messages"},"slug":{"en-US":"error-messages"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5gdIXpAl1jO7jm3fFUTmmZ","type":"Asset","createdAt":"2019-04-22T15:58:48.824Z","updatedAt":"2019-04-22T15:58:48.824Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5gdIXpAl1jO7jm3fFUTmmZ"},"fields":{"title":{"en-US":"error-messages"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5gdIXpAl1jO7jm3fFUTmmZ/23e7507890901c0920a73908bf3a89dd/error-messages.svg","details":{"size":491,"image":{"width":100,"height":84}},"fileName":"error-messages.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c57JQpQ5fG1oQ2iMHO2OQNg","type":"Entry","createdAt":"2019-04-22T16:02:30.856Z","updatedAt":"2019-04-22T16:02:30.856Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"57JQpQ5fG1oQ2iMHO2OQNg"},"fields":{"title":{"en-US":"Set up"},"slug":{"en-US":"set-up"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1Z1eg6U4DfLR4vDuarWPk2","type":"Asset","createdAt":"2019-04-22T16:02:28.084Z","updatedAt":"2019-04-22T16:02:28.084Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1Z1eg6U4DfLR4vDuarWPk2"},"fields":{"title":{"en-US":"set-up"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"size":850,"image":{"width":96,"height":96}},"fileName":"set-up.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5CfLpYJ8AqdHpQs17rcV51","type":"Entry","createdAt":"2019-04-22T16:07:21.935Z","updatedAt":"2019-04-22T16:07:21.935Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5CfLpYJ8AqdHpQs17rcV51"},"fields":{"title":{"en-US":"Box and Remote"},"slug":{"en-US":"box-and-remote"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3PmPjEXHIB6BgUiJPLEzS7","type":"Asset","createdAt":"2019-04-22T16:07:16.763Z","updatedAt":"2019-04-22T16:07:16.763Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3PmPjEXHIB6BgUiJPLEzS7"},"fields":{"title":{"en-US":"box-remote"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3PmPjEXHIB6BgUiJPLEzS7/e60015c2e3fbf3227acec9d7b9bd3a46/box-remote.svg","details":{"size":570,"image":{"width":96,"height":84}},"fileName":"box-remote.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7KtPDMa4plg9jB0TSzqDc0","type":"Entry","createdAt":"2019-04-22T16:01:20.722Z","updatedAt":"2019-04-22T16:01:20.722Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"7KtPDMa4plg9jB0TSzqDc0"},"fields":{"title":{"en-US":"Channels"},"slug":{"en-US":"channels"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5GgFpnt95EJruYVuXQewzA","type":"Asset","createdAt":"2019-04-22T16:01:15.964Z","updatedAt":"2019-04-22T16:01:15.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5GgFpnt95EJruYVuXQewzA"},"fields":{"title":{"en-US":"channels"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5GgFpnt95EJruYVuXQewzA/d44796fe89faae312502c21a231225fc/channels.svg","details":{"size":1007,"image":{"width":96,"height":84}},"fileName":"channels.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6f25S8UdZNnLUcRFVHO1DB","type":"Entry","createdAt":"2019-04-22T16:08:41.875Z","updatedAt":"2019-04-22T16:08:41.875Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"6f25S8UdZNnLUcRFVHO1DB"},"fields":{"title":{"en-US":"Guide"},"slug":{"en-US":"guide"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6j0AaJROjgGL5s8EmmihNK","type":"Asset","createdAt":"2019-04-22T16:08:36.727Z","updatedAt":"2019-04-22T16:08:36.727Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6j0AaJROjgGL5s8EmmihNK"},"fields":{"title":{"en-US":"guide"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"size":362,"image":{"width":96,"height":84}},"fileName":"guide.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1UojniZ0K6rj9QJhQamcaH","type":"Entry","createdAt":"2019-04-22T16:03:51.060Z","updatedAt":"2019-07-05T14:36:47.739Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":11,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1UojniZ0K6rj9QJhQamcaH"},"fields":{"title":{"en-US":"On Demand "},"slug":{"en-US":"on-demand-players-apps"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3G9RlYQs86sMY6EaJYyWtb","type":"Asset","createdAt":"2019-04-22T16:03:42.337Z","updatedAt":"2019-04-22T16:03:42.337Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3G9RlYQs86sMY6EaJYyWtb"},"fields":{"title":{"en-US":"on-demand"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3G9RlYQs86sMY6EaJYyWtb/3a6e9c97deca97dba7b94ef99315ec5c/on-demand.svg","details":{"size":431,"image":{"width":96,"height":84}},"fileName":"on-demand.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NLBcgFgLlcmQTCkVcgZuE","type":"Entry","createdAt":"2019-04-22T16:10:11.630Z","updatedAt":"2019-04-22T16:10:11.630Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2NLBcgFgLlcmQTCkVcgZuE"},"fields":{"title":{"en-US":"Parental Controls & PIN"},"slug":{"en-US":"parental-controls-and-pin"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2bXBdT9i8IuyggymkikMUy","type":"Asset","createdAt":"2019-04-22T16:10:06.190Z","updatedAt":"2019-04-22T16:10:06.190Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"2bXBdT9i8IuyggymkikMUy"},"fields":{"title":{"en-US":"parental-guide-pin"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2bXBdT9i8IuyggymkikMUy/8ded02c9e8887dd95b5ff47b65e57040/parental-guide-pin.svg","details":{"size":1634,"image":{"width":96,"height":84}},"fileName":"parental-guide-pin.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1VJRinYvmfVTXYCKzmCLsY","type":"Entry","createdAt":"2019-04-22T16:00:14.991Z","updatedAt":"2019-04-22T16:00:14.991Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":17,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1VJRinYvmfVTXYCKzmCLsY"},"fields":{"title":{"en-US":"Updates"},"slug":{"en-US":"software-updates"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c14wVFS0U2hFWNom1Y9L6SV","type":"Asset","createdAt":"2019-04-22T16:00:08.189Z","updatedAt":"2019-04-22T16:00:08.189Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentful_id":"14wVFS0U2hFWNom1Y9L6SV"},"fields":{"title":{"en-US":"updates"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/14wVFS0U2hFWNom1Y9L6SV/10685ee01509ec899d9a791f17bbb9be/updates-v2__1_.svg","details":{"size":703,"image":{"width":96,"height":84}},"fileName":"updates-v2 (1).svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4btZdc7BfYhdon27ApyH6M","type":"Entry","createdAt":"2019-04-22T16:11:32.988Z","updatedAt":"2019-04-22T16:11:32.988Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4btZdc7BfYhdon27ApyH6M"},"fields":{"title":{"en-US":"Recordings"},"slug":{"en-US":"recordings"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6jsnXc0njPSscm6blLJN0h","type":"Asset","createdAt":"2019-04-22T16:11:21.216Z","updatedAt":"2019-04-22T16:11:21.216Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6jsnXc0njPSscm6blLJN0h"},"fields":{"title":{"en-US":"recordings"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6jsnXc0njPSscm6blLJN0h/3f976b1667acec2cd3969c322536730f/recordings.svg","details":{"size":608,"image":{"width":92,"height":92}},"fileName":"recordings.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5Ya1wZWO4SKLDOZkAbj2XQ","type":"Entry","createdAt":"2019-04-22T16:13:04.964Z","updatedAt":"2019-04-22T16:13:04.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5Ya1wZWO4SKLDOZkAbj2XQ"},"fields":{"title":{"en-US":"Picture & Sound"},"slug":{"en-US":"picture-sound"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7fNJwSIcuVl66dkpKeHxWT","type":"Asset","createdAt":"2019-04-22T16:12:58.436Z","updatedAt":"2019-04-22T16:12:58.436Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7fNJwSIcuVl66dkpKeHxWT"},"fields":{"title":{"en-US":"picture-and-sound"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7fNJwSIcuVl66dkpKeHxWT/474a4df6c68ce0691d3a687fa4605774/picture-and-sound.svg","details":{"size":644,"image":{"width":96,"height":84}},"fileName":"picture-and-sound.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"qWvJCv9cTjLCL8RluDplP","type":"Entry","createdAt":"2019-04-22T15:57:26.016Z","updatedAt":"2019-04-22T15:57:26.016Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"qWvJCv9cTjLCL8RluDplP"},"fields":{"title":{"en-US":"Accessibility"},"slug":{"en-US":"accessibility"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6JPW93kgJ9465U2beoFdW6","type":"Asset","createdAt":"2019-04-22T15:57:07.622Z","updatedAt":"2022-10-21T13:48:11.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":3,"contentful_id":"6JPW93kgJ9465U2beoFdW6"},"fields":{"title":{"en-US":"Accessibility"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6JPW93kgJ9465U2beoFdW6/224958331f67fc27fa2c9e7c593dfeb9/Accessibility.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"Accessibility.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4RFGmIdJEVRTE3NBdCmJea","type":"Entry","createdAt":"2019-04-22T16:14:36.332Z","updatedAt":"2019-04-22T16:14:36.332Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4RFGmIdJEVRTE3NBdCmJea"},"fields":{"title":{"en-US":"About YouView"},"slug":{"en-US":"about-youview"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}}]},"supportProductPlatforms":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c40H1MSjlzvJUqb3M4Y9NAi","type":"Entry","createdAt":"2019-04-22T15:49:25.262Z","updatedAt":"2019-04-22T15:49:25.262Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"40H1MSjlzvJUqb3M4Y9NAi"},"fields":{"title":{"en-US":"Humax"},"slug":{"en-US":"humax"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1nkfDYO3HaDCFFbpoz0CBu","type":"Asset","createdAt":"2019-04-22T15:49:21.854Z","updatedAt":"2019-04-22T15:49:21.854Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1nkfDYO3HaDCFFbpoz0CBu"},"fields":{"title":{"en-US":"humax-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1nkfDYO3HaDCFFbpoz0CBu/e483c938edcf1c6d0e54eca63c12f736/humax-logo.svg","details":{"size":3301,"image":{"width":530,"height":96}},"fileName":"humax-logo.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c52fT8w3F5ogqzRGRCwLpyd","type":"Entry","createdAt":"2019-04-22T15:55:11.197Z","updatedAt":"2019-04-22T15:55:11.197Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"52fT8w3F5ogqzRGRCwLpyd"},"fields":{"title":{"en-US":"Huawei"},"slug":{"en-US":"huawei"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3TTyIj3gQxR91OC8sVCiwi","type":"Asset","createdAt":"2019-04-22T15:55:07.420Z","updatedAt":"2019-04-22T15:55:07.420Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3TTyIj3gQxR91OC8sVCiwi"},"fields":{"title":{"en-US":"Huawei 2018-2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3TTyIj3gQxR91OC8sVCiwi/7a28eaa8da8263ccf05efd609867e077/Huawei_2018-2.svg","details":{"size":2590,"image":{"width":1000,"height":997}},"fileName":"Huawei_2018-2.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c01mtEr1kSDIeqHYUnqwm7k","type":"Entry","createdAt":"2019-04-22T15:51:34.141Z","updatedAt":"2019-04-22T15:51:34.141Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"01mtEr1kSDIeqHYUnqwm7k"},"fields":{"title":{"en-US":"BT"},"slug":{"en-US":"bt"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3BHlQ4Bbb35tJAL2DU4d2b","type":"Asset","createdAt":"2019-04-22T15:51:26.920Z","updatedAt":"2019-10-14T13:51:29.612Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":12,"revision":3,"contentful_id":"3BHlQ4Bbb35tJAL2DU4d2b"},"fields":{"title":{"en-US":"bt-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3BHlQ4Bbb35tJAL2DU4d2b/317e1d56fb5ad0c5a01ef0dcccfe0f31/yv-indigo1.svg","details":{"size":1814,"image":{"width":579,"height":576}},"fileName":"yv-indigo1.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1lYuZFRKZ01fDKvUz7dzyk","type":"Entry","createdAt":"2019-04-22T15:52:33.126Z","updatedAt":"2019-04-22T15:52:33.126Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"1lYuZFRKZ01fDKvUz7dzyk"},"fields":{"title":{"en-US":"TalkTalk TV"},"slug":{"en-US":"talktalk-tv"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6SA6UanlgSs8a2x3AnxACW","type":"Asset","createdAt":"2019-04-22T15:52:29.826Z","updatedAt":"2019-04-22T15:52:29.826Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6SA6UanlgSs8a2x3AnxACW"},"fields":{"title":{"en-US":"talktalk-tv-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6SA6UanlgSs8a2x3AnxACW/69f37d320453acdd0b748675c7c63b7b/talktalk-tv-logo.svg","details":{"size":5705,"image":{"width":460,"height":78}},"fileName":"talktalk-tv-logo.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NwyJZazoD4cIrPiMDXGfs","type":"Entry","createdAt":"2019-04-22T15:53:28.767Z","updatedAt":"2019-04-22T15:53:28.767Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"2NwyJZazoD4cIrPiMDXGfs"},"fields":{"title":{"en-US":"Plusnet"},"slug":{"en-US":"plusnet"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3MPzTXxwuGVwOCVbV8M96O","type":"Asset","createdAt":"2019-04-22T15:53:22.770Z","updatedAt":"2019-04-22T15:53:22.770Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3MPzTXxwuGVwOCVbV8M96O"},"fields":{"title":{"en-US":"plusnet-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3MPzTXxwuGVwOCVbV8M96O/816d7cf3145734e858121cb522b3fac1/plusnet-logo.svg","details":{"size":3664,"image":{"width":178,"height":110}},"fileName":"plusnet-logo.svg","contentType":"image/svg+xml"}}}}}}}]}}}},"articleCategoryTopic":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c57JQpQ5fG1oQ2iMHO2OQNg","type":"Entry","createdAt":"2019-04-22T16:02:30.856Z","updatedAt":"2019-04-22T16:02:30.856Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"57JQpQ5fG1oQ2iMHO2OQNg"},"fields":{"title":{"en-US":"Set up"},"slug":{"en-US":"set-up"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1Z1eg6U4DfLR4vDuarWPk2","type":"Asset","createdAt":"2019-04-22T16:02:28.084Z","updatedAt":"2019-04-22T16:02:28.084Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1Z1eg6U4DfLR4vDuarWPk2"},"fields":{"title":{"en-US":"set-up"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"size":850,"image":{"width":96,"height":96}},"fileName":"set-up.svg","contentType":"image/svg+xml"}}}}}}}},"articleTags":{"en-US":["using","powerline adapters","setting up","broken","not","working","fix"]}}}},"content":[{"nodeType":"text","value":"Want to know more about powerline adapters?","marks":[],"data":{}}]},{"nodeType":"text","value":"\n\n","marks":[],"data":{}},{"nodeType":"entry-hyperlink","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4WaW02nx9A5I5hgTe2v2L7","type":"Entry","createdAt":"2019-06-05T12:31:07.899Z","updatedAt":"2019-06-05T12:31:07.899Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":25,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"4WaW02nx9A5I5hgTe2v2L7"},"fields":{"title":{"en-US":"Setting up powerline adapters"},"stepContent":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"They’re quite straight forward to set up and work straight out the box. All you need to do is:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Plug the 1st adapter into a wall socket next to your router","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Connect an Ethernet cable from the router to the adapter","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7btkXQT6xiBTaXZHLX7RRV","type":"Asset","createdAt":"2019-05-10T15:01:30.944Z","updatedAt":"2019-05-10T15:01:30.944Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"7btkXQT6xiBTaXZHLX7RRV"},"fields":{"title":{"en-US":"04 Router to PLA LAN"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7btkXQT6xiBTaXZHLX7RRV/ffa1eea542925f5cfdcff9a95e4ac225/04_Router_to_PLA_LAN.png","details":{"size":388119,"image":{"width":1000,"height":563}},"fileName":"04_Router_to_PLA_LAN.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Plug the 2nd adapter into a wall socket next your box","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Connect an Ethernet cable from the adapter to your box","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c22LlJMcUUUHYYGd1BUlPbY","type":"Asset","createdAt":"2019-05-10T15:01:30.948Z","updatedAt":"2019-05-10T15:01:30.948Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":2,"revision":1,"contentful_id":"22LlJMcUUUHYYGd1BUlPbY"},"fields":{"title":{"en-US":"05 PLA Setup Decoder noYV"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/22LlJMcUUUHYYGd1BUlPbY/a1c12da4c8386dc79a37232b9a1897a7/05_PLA_Setup_Decoder_noYV.png","details":{"size":407406,"image":{"width":1000,"height":563}},"fileName":"05_PLA_Setup_Decoder_noYV.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. Turn your router and box on and wait for it to connect","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[{"nodeType":"text","value":"Need help setting them up?","marks":[],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]}]}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6Gl1izHXJSLwox9N2QHUwT","type":"Entry","createdAt":"2019-06-06T11:43:01.395Z","updatedAt":"2019-06-06T11:43:01.395Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":13,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"6Gl1izHXJSLwox9N2QHUwT"},"fields":{"title":{"en-US":"Connect the power"},"stepContent":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Connect your power lead to the back of your box, and connect the plug to a wall socket:","marks":[],"data":{}}],"data":{}},{"nodeType":"embedded-asset-block","content":[],"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"EAKO7O9Vurhng7o3ElMtS","type":"Asset","createdAt":"2019-06-06T11:42:52.626Z","updatedAt":"2019-06-06T11:42:52.626Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"EAKO7O9Vurhng7o3ElMtS"},"fields":{"title":{"en-US":"07 Power Connection"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/EAKO7O9Vurhng7o3ElMtS/8f2da321509bf0bbc039ab07c0606a7f/07_Power_Connection.png","details":{"size":428361,"image":{"width":1000,"height":563}},"fileName":"07_Power_Connection.png","contentType":"image/png"}}}}}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4dEdadgVWHSZ32yqGxUmHp","type":"Entry","createdAt":"2019-06-06T11:47:19.007Z","updatedAt":"2019-09-25T10:31:47.676Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":32,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticleStep","contentful_id":"supportSiteArticleStep"}},"contentful_id":"4dEdadgVWHSZ32yqGxUmHp"},"fields":{"title":{"en-US":"Switch on your box"},"stepContent":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Now you've got everything connected, it's time to switch it on. Make sure the power switch on the back of the box has been turned on:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5MdhtnTvgkTAEczb49mvvq","type":"Asset","createdAt":"2019-06-06T11:45:15.868Z","updatedAt":"2019-06-06T11:45:15.868Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5MdhtnTvgkTAEczb49mvvq"},"fields":{"title":{"en-US":"08 Decoder Power Button ON"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5MdhtnTvgkTAEczb49mvvq/6dbcb79c029781dabbef7b3de5dbfeb9/08_Decoder_Power_Button__ON.png","details":{"size":452446,"image":{"width":1000,"height":563}},"fileName":"08_Decoder_Power_Button _ON.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"The power light on the front of the box should now turn on. Press the ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c15Vvos3EUpMygtMKtPXkPt","type":"Entry","createdAt":"2019-05-29T11:30:05.120Z","updatedAt":"2024-04-02T13:48:44.858Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteInlineImage","contentful_id":"supportSiteInlineImage"}},"contentful_id":"15Vvos3EUpMygtMKtPXkPt"},"fields":{"title":{"en-US":"Power"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3p6iWPoKknaXmYqN8Z4A3X","type":"Asset","createdAt":"2024-04-02T13:48:23.217Z","updatedAt":"2024-04-02T13:55:27.940Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":2,"contentful_id":"3p6iWPoKknaXmYqN8Z4A3X"},"fields":{"title":{"en-US":"power-icon-new"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3p6iWPoKknaXmYqN8Z4A3X/864c663e30f71c7a9811d20a26dd0287/power-icon-new.svg","details":{"size":1430,"image":{"width":24,"height":24}},"fileName":"power-icon-new.svg","contentType":"image/svg+xml"}}}}}}}},"content":[],"nodeType":"embedded-entry-inline"},{"data":{},"marks":[],"value":"button on the front or top of your box (depending on model) and you should see the YouView set up screen:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3WVaE1pOTjRc2ttJn2Y2kr","type":"Asset","createdAt":"2019-06-06T11:46:58.956Z","updatedAt":"2019-06-06T11:46:58.956Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3WVaE1pOTjRc2ttJn2Y2kr"},"fields":{"title":{"en-US":"SetupScreen"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3WVaE1pOTjRc2ttJn2Y2kr/f2205d476c56624e92b2ee32f9f0b41e/SetupScreen.png","details":{"size":198056,"image":{"width":1000,"height":563}},"fileName":"SetupScreen.png","contentType":"image/png"}}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Just follow the on screen instructions and you're good to go.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}]},"productReference":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c534gjimUikrsUdZ7LxBHRM","type":"Entry","createdAt":"2019-04-22T16:23:39.467Z","updatedAt":"2019-04-22T16:23:39.467Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProduct","contentful_id":"supportSiteProduct"}},"contentful_id":"534gjimUikrsUdZ7LxBHRM"},"fields":{"title":{"en-US":"YouView Box"},"slug":{"en-US":"youview-box"},"image":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6g6rPJc5z606NEWuK4Ys28","type":"Asset","createdAt":"2019-04-22T16:21:57.719Z","updatedAt":"2019-04-22T16:21:57.719Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6g6rPJc5z606NEWuK4Ys28"},"fields":{"title":{"en-US":"youview-box-noshadow-2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6g6rPJc5z606NEWuK4Ys28/d04f480efb2ea59a0cad5083a2190645/youview-box-noshadow-2.svg","details":{"size":4568,"image":{"width":215,"height":41}},"fileName":"youview-box-noshadow-2.svg","contentType":"image/svg+xml"}}}}},"homepageCategoryOrder":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2BYTyQ0PO1nQgdDuNMfPSu","type":"Entry","createdAt":"2019-04-22T15:58:53.731Z","updatedAt":"2019-04-22T15:58:53.731Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":9,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2BYTyQ0PO1nQgdDuNMfPSu"},"fields":{"title":{"en-US":"Error Messages"},"slug":{"en-US":"error-messages"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5gdIXpAl1jO7jm3fFUTmmZ","type":"Asset","createdAt":"2019-04-22T15:58:48.824Z","updatedAt":"2019-04-22T15:58:48.824Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5gdIXpAl1jO7jm3fFUTmmZ"},"fields":{"title":{"en-US":"error-messages"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5gdIXpAl1jO7jm3fFUTmmZ/23e7507890901c0920a73908bf3a89dd/error-messages.svg","details":{"size":491,"image":{"width":100,"height":84}},"fileName":"error-messages.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c57JQpQ5fG1oQ2iMHO2OQNg","type":"Entry","createdAt":"2019-04-22T16:02:30.856Z","updatedAt":"2019-04-22T16:02:30.856Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"57JQpQ5fG1oQ2iMHO2OQNg"},"fields":{"title":{"en-US":"Set up"},"slug":{"en-US":"set-up"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1Z1eg6U4DfLR4vDuarWPk2","type":"Asset","createdAt":"2019-04-22T16:02:28.084Z","updatedAt":"2019-04-22T16:02:28.084Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1Z1eg6U4DfLR4vDuarWPk2"},"fields":{"title":{"en-US":"set-up"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"size":850,"image":{"width":96,"height":96}},"fileName":"set-up.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5CfLpYJ8AqdHpQs17rcV51","type":"Entry","createdAt":"2019-04-22T16:07:21.935Z","updatedAt":"2019-04-22T16:07:21.935Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5CfLpYJ8AqdHpQs17rcV51"},"fields":{"title":{"en-US":"Box and Remote"},"slug":{"en-US":"box-and-remote"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3PmPjEXHIB6BgUiJPLEzS7","type":"Asset","createdAt":"2019-04-22T16:07:16.763Z","updatedAt":"2019-04-22T16:07:16.763Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3PmPjEXHIB6BgUiJPLEzS7"},"fields":{"title":{"en-US":"box-remote"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3PmPjEXHIB6BgUiJPLEzS7/e60015c2e3fbf3227acec9d7b9bd3a46/box-remote.svg","details":{"size":570,"image":{"width":96,"height":84}},"fileName":"box-remote.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7KtPDMa4plg9jB0TSzqDc0","type":"Entry","createdAt":"2019-04-22T16:01:20.722Z","updatedAt":"2019-04-22T16:01:20.722Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"7KtPDMa4plg9jB0TSzqDc0"},"fields":{"title":{"en-US":"Channels"},"slug":{"en-US":"channels"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5GgFpnt95EJruYVuXQewzA","type":"Asset","createdAt":"2019-04-22T16:01:15.964Z","updatedAt":"2019-04-22T16:01:15.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5GgFpnt95EJruYVuXQewzA"},"fields":{"title":{"en-US":"channels"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5GgFpnt95EJruYVuXQewzA/d44796fe89faae312502c21a231225fc/channels.svg","details":{"size":1007,"image":{"width":96,"height":84}},"fileName":"channels.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6f25S8UdZNnLUcRFVHO1DB","type":"Entry","createdAt":"2019-04-22T16:08:41.875Z","updatedAt":"2019-04-22T16:08:41.875Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"6f25S8UdZNnLUcRFVHO1DB"},"fields":{"title":{"en-US":"Guide"},"slug":{"en-US":"guide"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6j0AaJROjgGL5s8EmmihNK","type":"Asset","createdAt":"2019-04-22T16:08:36.727Z","updatedAt":"2019-04-22T16:08:36.727Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6j0AaJROjgGL5s8EmmihNK"},"fields":{"title":{"en-US":"guide"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"size":362,"image":{"width":96,"height":84}},"fileName":"guide.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1UojniZ0K6rj9QJhQamcaH","type":"Entry","createdAt":"2019-04-22T16:03:51.060Z","updatedAt":"2019-07-05T14:36:47.739Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":11,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1UojniZ0K6rj9QJhQamcaH"},"fields":{"title":{"en-US":"On Demand "},"slug":{"en-US":"on-demand-players-apps"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3G9RlYQs86sMY6EaJYyWtb","type":"Asset","createdAt":"2019-04-22T16:03:42.337Z","updatedAt":"2019-04-22T16:03:42.337Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3G9RlYQs86sMY6EaJYyWtb"},"fields":{"title":{"en-US":"on-demand"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3G9RlYQs86sMY6EaJYyWtb/3a6e9c97deca97dba7b94ef99315ec5c/on-demand.svg","details":{"size":431,"image":{"width":96,"height":84}},"fileName":"on-demand.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NLBcgFgLlcmQTCkVcgZuE","type":"Entry","createdAt":"2019-04-22T16:10:11.630Z","updatedAt":"2019-04-22T16:10:11.630Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2NLBcgFgLlcmQTCkVcgZuE"},"fields":{"title":{"en-US":"Parental Controls & PIN"},"slug":{"en-US":"parental-controls-and-pin"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2bXBdT9i8IuyggymkikMUy","type":"Asset","createdAt":"2019-04-22T16:10:06.190Z","updatedAt":"2019-04-22T16:10:06.190Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"2bXBdT9i8IuyggymkikMUy"},"fields":{"title":{"en-US":"parental-guide-pin"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2bXBdT9i8IuyggymkikMUy/8ded02c9e8887dd95b5ff47b65e57040/parental-guide-pin.svg","details":{"size":1634,"image":{"width":96,"height":84}},"fileName":"parental-guide-pin.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1VJRinYvmfVTXYCKzmCLsY","type":"Entry","createdAt":"2019-04-22T16:00:14.991Z","updatedAt":"2019-04-22T16:00:14.991Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":17,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1VJRinYvmfVTXYCKzmCLsY"},"fields":{"title":{"en-US":"Updates"},"slug":{"en-US":"software-updates"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c14wVFS0U2hFWNom1Y9L6SV","type":"Asset","createdAt":"2019-04-22T16:00:08.189Z","updatedAt":"2019-04-22T16:00:08.189Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentful_id":"14wVFS0U2hFWNom1Y9L6SV"},"fields":{"title":{"en-US":"updates"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/14wVFS0U2hFWNom1Y9L6SV/10685ee01509ec899d9a791f17bbb9be/updates-v2__1_.svg","details":{"size":703,"image":{"width":96,"height":84}},"fileName":"updates-v2 (1).svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4btZdc7BfYhdon27ApyH6M","type":"Entry","createdAt":"2019-04-22T16:11:32.988Z","updatedAt":"2019-04-22T16:11:32.988Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4btZdc7BfYhdon27ApyH6M"},"fields":{"title":{"en-US":"Recordings"},"slug":{"en-US":"recordings"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6jsnXc0njPSscm6blLJN0h","type":"Asset","createdAt":"2019-04-22T16:11:21.216Z","updatedAt":"2019-04-22T16:11:21.216Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6jsnXc0njPSscm6blLJN0h"},"fields":{"title":{"en-US":"recordings"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6jsnXc0njPSscm6blLJN0h/3f976b1667acec2cd3969c322536730f/recordings.svg","details":{"size":608,"image":{"width":92,"height":92}},"fileName":"recordings.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5Ya1wZWO4SKLDOZkAbj2XQ","type":"Entry","createdAt":"2019-04-22T16:13:04.964Z","updatedAt":"2019-04-22T16:13:04.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5Ya1wZWO4SKLDOZkAbj2XQ"},"fields":{"title":{"en-US":"Picture & Sound"},"slug":{"en-US":"picture-sound"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7fNJwSIcuVl66dkpKeHxWT","type":"Asset","createdAt":"2019-04-22T16:12:58.436Z","updatedAt":"2019-04-22T16:12:58.436Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7fNJwSIcuVl66dkpKeHxWT"},"fields":{"title":{"en-US":"picture-and-sound"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7fNJwSIcuVl66dkpKeHxWT/474a4df6c68ce0691d3a687fa4605774/picture-and-sound.svg","details":{"size":644,"image":{"width":96,"height":84}},"fileName":"picture-and-sound.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"qWvJCv9cTjLCL8RluDplP","type":"Entry","createdAt":"2019-04-22T15:57:26.016Z","updatedAt":"2019-04-22T15:57:26.016Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"qWvJCv9cTjLCL8RluDplP"},"fields":{"title":{"en-US":"Accessibility"},"slug":{"en-US":"accessibility"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6JPW93kgJ9465U2beoFdW6","type":"Asset","createdAt":"2019-04-22T15:57:07.622Z","updatedAt":"2022-10-21T13:48:11.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":3,"contentful_id":"6JPW93kgJ9465U2beoFdW6"},"fields":{"title":{"en-US":"Accessibility"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6JPW93kgJ9465U2beoFdW6/224958331f67fc27fa2c9e7c593dfeb9/Accessibility.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"Accessibility.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4RFGmIdJEVRTE3NBdCmJea","type":"Entry","createdAt":"2019-04-22T16:14:36.332Z","updatedAt":"2019-04-22T16:14:36.332Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4RFGmIdJEVRTE3NBdCmJea"},"fields":{"title":{"en-US":"About YouView"},"slug":{"en-US":"about-youview"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}}]},"supportProductPlatforms":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c40H1MSjlzvJUqb3M4Y9NAi","type":"Entry","createdAt":"2019-04-22T15:49:25.262Z","updatedAt":"2019-04-22T15:49:25.262Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"40H1MSjlzvJUqb3M4Y9NAi"},"fields":{"title":{"en-US":"Humax"},"slug":{"en-US":"humax"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1nkfDYO3HaDCFFbpoz0CBu","type":"Asset","createdAt":"2019-04-22T15:49:21.854Z","updatedAt":"2019-04-22T15:49:21.854Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1nkfDYO3HaDCFFbpoz0CBu"},"fields":{"title":{"en-US":"humax-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1nkfDYO3HaDCFFbpoz0CBu/e483c938edcf1c6d0e54eca63c12f736/humax-logo.svg","details":{"size":3301,"image":{"width":530,"height":96}},"fileName":"humax-logo.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c52fT8w3F5ogqzRGRCwLpyd","type":"Entry","createdAt":"2019-04-22T15:55:11.197Z","updatedAt":"2019-04-22T15:55:11.197Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"52fT8w3F5ogqzRGRCwLpyd"},"fields":{"title":{"en-US":"Huawei"},"slug":{"en-US":"huawei"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3TTyIj3gQxR91OC8sVCiwi","type":"Asset","createdAt":"2019-04-22T15:55:07.420Z","updatedAt":"2019-04-22T15:55:07.420Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3TTyIj3gQxR91OC8sVCiwi"},"fields":{"title":{"en-US":"Huawei 2018-2"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3TTyIj3gQxR91OC8sVCiwi/7a28eaa8da8263ccf05efd609867e077/Huawei_2018-2.svg","details":{"size":2590,"image":{"width":1000,"height":997}},"fileName":"Huawei_2018-2.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c01mtEr1kSDIeqHYUnqwm7k","type":"Entry","createdAt":"2019-04-22T15:51:34.141Z","updatedAt":"2019-04-22T15:51:34.141Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"01mtEr1kSDIeqHYUnqwm7k"},"fields":{"title":{"en-US":"BT"},"slug":{"en-US":"bt"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3BHlQ4Bbb35tJAL2DU4d2b","type":"Asset","createdAt":"2019-04-22T15:51:26.920Z","updatedAt":"2019-10-14T13:51:29.612Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":12,"revision":3,"contentful_id":"3BHlQ4Bbb35tJAL2DU4d2b"},"fields":{"title":{"en-US":"bt-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3BHlQ4Bbb35tJAL2DU4d2b/317e1d56fb5ad0c5a01ef0dcccfe0f31/yv-indigo1.svg","details":{"size":1814,"image":{"width":579,"height":576}},"fileName":"yv-indigo1.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1lYuZFRKZ01fDKvUz7dzyk","type":"Entry","createdAt":"2019-04-22T15:52:33.126Z","updatedAt":"2019-04-22T15:52:33.126Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"1lYuZFRKZ01fDKvUz7dzyk"},"fields":{"title":{"en-US":"TalkTalk TV"},"slug":{"en-US":"talktalk-tv"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6SA6UanlgSs8a2x3AnxACW","type":"Asset","createdAt":"2019-04-22T15:52:29.826Z","updatedAt":"2019-04-22T15:52:29.826Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6SA6UanlgSs8a2x3AnxACW"},"fields":{"title":{"en-US":"talktalk-tv-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6SA6UanlgSs8a2x3AnxACW/69f37d320453acdd0b748675c7c63b7b/talktalk-tv-logo.svg","details":{"size":5705,"image":{"width":460,"height":78}},"fileName":"talktalk-tv-logo.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NwyJZazoD4cIrPiMDXGfs","type":"Entry","createdAt":"2019-04-22T15:53:28.767Z","updatedAt":"2019-04-22T15:53:28.767Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"2NwyJZazoD4cIrPiMDXGfs"},"fields":{"title":{"en-US":"Plusnet"},"slug":{"en-US":"plusnet"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3MPzTXxwuGVwOCVbV8M96O","type":"Asset","createdAt":"2019-04-22T15:53:22.770Z","updatedAt":"2019-04-22T15:53:22.770Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3MPzTXxwuGVwOCVbV8M96O"},"fields":{"title":{"en-US":"plusnet-logo"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3MPzTXxwuGVwOCVbV8M96O/816d7cf3145734e858121cb522b3fac1/plusnet-logo.svg","details":{"size":3664,"image":{"width":178,"height":110}},"fileName":"plusnet-logo.svg","contentType":"image/svg+xml"}}}}}}}]}}}},"articleCategoryTopic":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c57JQpQ5fG1oQ2iMHO2OQNg","type":"Entry","createdAt":"2019-04-22T16:02:30.856Z","updatedAt":"2019-04-22T16:02:30.856Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"57JQpQ5fG1oQ2iMHO2OQNg"},"fields":{"title":{"en-US":"Set up"},"slug":{"en-US":"set-up"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1Z1eg6U4DfLR4vDuarWPk2","type":"Asset","createdAt":"2019-04-22T16:02:28.084Z","updatedAt":"2019-04-22T16:02:28.084Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1Z1eg6U4DfLR4vDuarWPk2"},"fields":{"title":{"en-US":"set-up"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"size":850,"image":{"width":96,"height":96}},"fileName":"set-up.svg","contentType":"image/svg+xml"}}}}}}}},"articleTags":{"en-US":["connection","guide","setup","set up","connect","aerial","ethernet","hdmi","first","on","setting up","box"]}}}},"content":[{"data":{},"marks":[],"value":"connection guide","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[],"value":" if you need help with that.\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"de1cacf7-b019-5686-9853-a85f8c981656","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm751","title":"Fix for YVM751","description":{"description":"We can’t reset your box"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"A factory reset will restore your box to its original factory settings and deletes all your recordings. If you experienced this error, it means we weren’t able to reset your box.\r\n\r\nIf you still need to factory reset your box, you can perform a Maintenance Mode reset which will give you the same option to reset your box as well as the options to factory reset your box and keep your recordings.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"01337163-d5af-5df9-aebc-9ed52340f48a","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm2912","title":"Fix for YVM2912","description":{"description":"Postcode not recognised"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We seem to be having trouble recognising your postcode. Please double check that you’ve entered your full postcode in correctly.\n\nLook out for the mistakes that can be easy to make like, using a zero instead of the letter “O” or entering just the first half of the postcode. It happens more than you’d think.\n\nWe’ve also added a handy skip button to save you from any postcode related rage. Select this to continue if we still can’t recognise your postcode.\n\nTo find out more about sharing your information, you can read the ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c43aSF9HespnAAwL8vsJF0p","type":"Entry","createdAt":"2019-05-21T11:59:16.419Z","updatedAt":"2019-05-31T13:03:50.832Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":43,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticle","contentful_id":"supportSiteArticle"}},"contentful_id":"43aSF9HespnAAwL8vsJF0p"},"fields":{"title":{"en-US":"YouView on Sony's data promise"},"slug":{"en-US":"youview-on-sonys-data-promise"},"description":{"en-US":"\nIf you would like to read through YouView’s data promise:\n \n"},"articleBody":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"If you would like to read through YouView’s data promise:\n ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Press the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"HOME","nodeType":"text"},{"data":{},"marks":[],"value":" button on your remote control","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Scroll down to ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Settings","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Select ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Channel Setup","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Select ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"YouView Setup ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Select ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Postcode","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Select ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"YouView’s Data Promise","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"\nYou can also read an ","nodeType":"text"},{"data":{"uri":"http://www.youview.com/terms-conditions/sony-ie-tv-terms/"},"content":[{"data":{},"marks":[],"value":"online version of YouView's Data Promise","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" on the YouView website.\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"numberedSteps":{"en-US":false},"productReference":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1rgHmj0fLdzNcduWjMZE2S","type":"Entry","createdAt":"2019-04-22T16:27:16.063Z","updatedAt":"2019-04-22T16:27:16.063Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProduct","contentful_id":"supportSiteProduct"}},"contentful_id":"1rgHmj0fLdzNcduWjMZE2S"},"fields":{"title":{"en-US":"YouView on Sony"},"slug":{"en-US":"youview-on-sony"},"image":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"evFqyJwK3Ak5SQvT3SV2K","type":"Asset","createdAt":"2019-04-22T16:26:31.946Z","updatedAt":"2019-04-22T16:26:31.946Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"evFqyJwK3Ak5SQvT3SV2K"},"fields":{"title":{"en-US":"youview-tv-no-shadow"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/evFqyJwK3Ak5SQvT3SV2K/92559356c779fd6c6d5af010faf8be4b/youview-tv-no-shadow.svg","details":{"size":4189,"image":{"width":200,"height":117}},"fileName":"youview-tv-no-shadow.svg","contentType":"image/svg+xml"}}}}},"homepageCategoryOrder":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3XYykZl323H7uLNiPgsCfc","type":"Entry","createdAt":"2019-04-22T16:05:58.695Z","updatedAt":"2019-04-22T16:05:58.695Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"3XYykZl323H7uLNiPgsCfc"},"fields":{"title":{"en-US":"About YouView on Sony"},"slug":{"en-US":"about-youview-on-sony"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"qWvJCv9cTjLCL8RluDplP","type":"Entry","createdAt":"2019-04-22T15:57:26.016Z","updatedAt":"2019-04-22T15:57:26.016Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":10,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"qWvJCv9cTjLCL8RluDplP"},"fields":{"title":{"en-US":"Accessibility"},"slug":{"en-US":"accessibility"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6JPW93kgJ9465U2beoFdW6","type":"Asset","createdAt":"2019-04-22T15:57:07.622Z","updatedAt":"2022-10-21T13:48:11.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":3,"contentful_id":"6JPW93kgJ9465U2beoFdW6"},"fields":{"title":{"en-US":"Accessibility"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6JPW93kgJ9465U2beoFdW6/224958331f67fc27fa2c9e7c593dfeb9/Accessibility.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"Accessibility.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7KtPDMa4plg9jB0TSzqDc0","type":"Entry","createdAt":"2019-04-22T16:01:20.722Z","updatedAt":"2019-04-22T16:01:20.722Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"7KtPDMa4plg9jB0TSzqDc0"},"fields":{"title":{"en-US":"Channels"},"slug":{"en-US":"channels"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5GgFpnt95EJruYVuXQewzA","type":"Asset","createdAt":"2019-04-22T16:01:15.964Z","updatedAt":"2019-04-22T16:01:15.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5GgFpnt95EJruYVuXQewzA"},"fields":{"title":{"en-US":"channels"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5GgFpnt95EJruYVuXQewzA/d44796fe89faae312502c21a231225fc/channels.svg","details":{"size":1007,"image":{"width":96,"height":84}},"fileName":"channels.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2BYTyQ0PO1nQgdDuNMfPSu","type":"Entry","createdAt":"2019-04-22T15:58:53.731Z","updatedAt":"2019-04-22T15:58:53.731Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":9,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2BYTyQ0PO1nQgdDuNMfPSu"},"fields":{"title":{"en-US":"Error Messages"},"slug":{"en-US":"error-messages"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5gdIXpAl1jO7jm3fFUTmmZ","type":"Asset","createdAt":"2019-04-22T15:58:48.824Z","updatedAt":"2019-04-22T15:58:48.824Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"5gdIXpAl1jO7jm3fFUTmmZ"},"fields":{"title":{"en-US":"error-messages"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5gdIXpAl1jO7jm3fFUTmmZ/23e7507890901c0920a73908bf3a89dd/error-messages.svg","details":{"size":491,"image":{"width":100,"height":84}},"fileName":"error-messages.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6f25S8UdZNnLUcRFVHO1DB","type":"Entry","createdAt":"2019-04-22T16:08:41.875Z","updatedAt":"2019-04-22T16:08:41.875Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"6f25S8UdZNnLUcRFVHO1DB"},"fields":{"title":{"en-US":"Guide"},"slug":{"en-US":"guide"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6j0AaJROjgGL5s8EmmihNK","type":"Asset","createdAt":"2019-04-22T16:08:36.727Z","updatedAt":"2019-04-22T16:08:36.727Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6j0AaJROjgGL5s8EmmihNK"},"fields":{"title":{"en-US":"guide"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"size":362,"image":{"width":96,"height":84}},"fileName":"guide.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1UojniZ0K6rj9QJhQamcaH","type":"Entry","createdAt":"2019-04-22T16:03:51.060Z","updatedAt":"2019-07-05T14:36:47.739Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":11,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1UojniZ0K6rj9QJhQamcaH"},"fields":{"title":{"en-US":"On Demand "},"slug":{"en-US":"on-demand-players-apps"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3G9RlYQs86sMY6EaJYyWtb","type":"Asset","createdAt":"2019-04-22T16:03:42.337Z","updatedAt":"2019-04-22T16:03:42.337Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3G9RlYQs86sMY6EaJYyWtb"},"fields":{"title":{"en-US":"on-demand"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3G9RlYQs86sMY6EaJYyWtb/3a6e9c97deca97dba7b94ef99315ec5c/on-demand.svg","details":{"size":431,"image":{"width":96,"height":84}},"fileName":"on-demand.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2NLBcgFgLlcmQTCkVcgZuE","type":"Entry","createdAt":"2019-04-22T16:10:11.630Z","updatedAt":"2019-04-22T16:10:11.630Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2NLBcgFgLlcmQTCkVcgZuE"},"fields":{"title":{"en-US":"Parental Controls & PIN"},"slug":{"en-US":"parental-controls-and-pin"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2bXBdT9i8IuyggymkikMUy","type":"Asset","createdAt":"2019-04-22T16:10:06.190Z","updatedAt":"2019-04-22T16:10:06.190Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"2bXBdT9i8IuyggymkikMUy"},"fields":{"title":{"en-US":"parental-guide-pin"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2bXBdT9i8IuyggymkikMUy/8ded02c9e8887dd95b5ff47b65e57040/parental-guide-pin.svg","details":{"size":1634,"image":{"width":96,"height":84}},"fileName":"parental-guide-pin.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c5Ya1wZWO4SKLDOZkAbj2XQ","type":"Entry","createdAt":"2019-04-22T16:13:04.964Z","updatedAt":"2019-04-22T16:13:04.964Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"5Ya1wZWO4SKLDOZkAbj2XQ"},"fields":{"title":{"en-US":"Picture & Sound"},"slug":{"en-US":"picture-sound"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7fNJwSIcuVl66dkpKeHxWT","type":"Asset","createdAt":"2019-04-22T16:12:58.436Z","updatedAt":"2019-04-22T16:12:58.436Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7fNJwSIcuVl66dkpKeHxWT"},"fields":{"title":{"en-US":"picture-and-sound"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7fNJwSIcuVl66dkpKeHxWT/474a4df6c68ce0691d3a687fa4605774/picture-and-sound.svg","details":{"size":644,"image":{"width":96,"height":84}},"fileName":"picture-and-sound.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c4btZdc7BfYhdon27ApyH6M","type":"Entry","createdAt":"2019-04-22T16:11:32.988Z","updatedAt":"2019-04-22T16:11:32.988Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"4btZdc7BfYhdon27ApyH6M"},"fields":{"title":{"en-US":"Recordings"},"slug":{"en-US":"recordings"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c6jsnXc0njPSscm6blLJN0h","type":"Asset","createdAt":"2019-04-22T16:11:21.216Z","updatedAt":"2019-04-22T16:11:21.216Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"6jsnXc0njPSscm6blLJN0h"},"fields":{"title":{"en-US":"recordings"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6jsnXc0njPSscm6blLJN0h/3f976b1667acec2cd3969c322536730f/recordings.svg","details":{"size":608,"image":{"width":92,"height":92}},"fileName":"recordings.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c57JQpQ5fG1oQ2iMHO2OQNg","type":"Entry","createdAt":"2019-04-22T16:02:30.856Z","updatedAt":"2019-04-22T16:02:30.856Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"57JQpQ5fG1oQ2iMHO2OQNg"},"fields":{"title":{"en-US":"Set up"},"slug":{"en-US":"set-up"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1Z1eg6U4DfLR4vDuarWPk2","type":"Asset","createdAt":"2019-04-22T16:02:28.084Z","updatedAt":"2019-04-22T16:02:28.084Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"1Z1eg6U4DfLR4vDuarWPk2"},"fields":{"title":{"en-US":"set-up"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"size":850,"image":{"width":96,"height":96}},"fileName":"set-up.svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c1VJRinYvmfVTXYCKzmCLsY","type":"Entry","createdAt":"2019-04-22T16:00:14.991Z","updatedAt":"2019-04-22T16:00:14.991Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":17,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"1VJRinYvmfVTXYCKzmCLsY"},"fields":{"title":{"en-US":"Updates"},"slug":{"en-US":"software-updates"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c14wVFS0U2hFWNom1Y9L6SV","type":"Asset","createdAt":"2019-04-22T16:00:08.189Z","updatedAt":"2019-04-22T16:00:08.189Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":8,"revision":1,"contentful_id":"14wVFS0U2hFWNom1Y9L6SV"},"fields":{"title":{"en-US":"updates"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/14wVFS0U2hFWNom1Y9L6SV/10685ee01509ec899d9a791f17bbb9be/updates-v2__1_.svg","details":{"size":703,"image":{"width":96,"height":84}},"fileName":"updates-v2 (1).svg","contentType":"image/svg+xml"}}}}}}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2CeJOCrFYdtItqgV2Yo2O6","type":"Entry","createdAt":"2019-04-22T16:15:21.279Z","updatedAt":"2019-04-22T16:15:21.279Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":6,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"2CeJOCrFYdtItqgV2Yo2O6"},"fields":{"title":{"en-US":"TV & Remote"},"slug":{"en-US":"tv-and-remote"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3PmPjEXHIB6BgUiJPLEzS7","type":"Asset","createdAt":"2019-04-22T16:07:16.763Z","updatedAt":"2019-04-22T16:07:16.763Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3PmPjEXHIB6BgUiJPLEzS7"},"fields":{"title":{"en-US":"box-remote"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3PmPjEXHIB6BgUiJPLEzS7/e60015c2e3fbf3227acec9d7b9bd3a46/box-remote.svg","details":{"size":570,"image":{"width":96,"height":84}},"fileName":"box-remote.svg","contentType":"image/svg+xml"}}}}}}}]},"supportProductPlatforms":{"en-US":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c41iSn43O2tFHcR7B41b7S4","type":"Entry","createdAt":"2019-04-22T15:50:26.319Z","updatedAt":"2019-04-22T15:50:26.319Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteProductPlatform","contentful_id":"supportSiteProductPlatform"}},"contentful_id":"41iSn43O2tFHcR7B41b7S4"},"fields":{"title":{"en-US":"Sony"},"slug":{"en-US":"sony"},"logo":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3CLpV6HjGetUCY8R1E8kJD","type":"Asset","createdAt":"2019-04-22T15:50:22.243Z","updatedAt":"2019-04-22T15:50:22.243Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"3CLpV6HjGetUCY8R1E8kJD"},"fields":{"title":{"en-US":"Sony"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3CLpV6HjGetUCY8R1E8kJD/af1ad380a987bd92b1c24831f971823e/Sony.svg","details":{"size":6096,"image":{"width":1000,"height":176}},"fileName":"Sony.svg","contentType":"image/svg+xml"}}}}}}}]}}}},"articleCategoryTopic":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c3XYykZl323H7uLNiPgsCfc","type":"Entry","createdAt":"2019-04-22T16:05:58.695Z","updatedAt":"2019-04-22T16:05:58.695Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteTopic","contentful_id":"supportSiteTopic"}},"contentful_id":"3XYykZl323H7uLNiPgsCfc"},"fields":{"title":{"en-US":"About YouView on Sony"},"slug":{"en-US":"about-youview-on-sony"},"icon":{"en-US":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7ryLerM2qjJlrLT82riMdm","type":"Asset","createdAt":"2019-04-22T16:04:59.142Z","updatedAt":"2019-04-22T16:04:59.142Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":4,"revision":1,"contentful_id":"7ryLerM2qjJlrLT82riMdm"},"fields":{"title":{"en-US":"youview-app"},"file":{"en-US":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"size":574,"image":{"width":92,"height":92}},"fileName":"youview-app.svg","contentType":"image/svg+xml"}}}}}}}},"articleTags":{"en-US":["youview on sony","youview sony","data promise","sony data"]}}}},"content":[{"data":{},"marks":[],"value":"YouView Data Promise","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[],"value":".\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"037fc326-084c-5213-b547-d2c6d89c4812","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm2105","title":"Fix for YVM2105","description":{"description":"Player unavailable"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It looks like we can't load that service at the moment. Don't worry we know some steps that might help:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"a63e5395-b438-598b-b4c1-212410ad1401","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm2104","title":"Fix for YVM2104","description":{"description":"Service unavailable"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It looks like we can't load that service at the moment. Don't worry we know some steps that might help:\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"c43c34a1-c51b-5652-806c-ee139f2cb9c4","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm2102","title":"Fix for YVM2102","description":{"description":"Broadband connection unavailable\n"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It seems we’ve lost touch with your router. Try these steps and we’ll help you reconnect:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"a22b074c-4f14-5781-aead-fcc5e1087120","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm2305","title":"Fix for YVM2305","description":{"description":"TV channels unavailable\n"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We’d like to give you something entertaining to watch, but there are no channels tuned at the moment. Don’t worry, try these steps and we’ll help you tune your channels:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"f14c3aed-2c50-5aa8-b66d-182aff39e5ff","productReference":{"slug":"youview-on-sony"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm105","title":"Fix for YVM105","description":null,"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It looks like your box won’t load that service at the moment. Don't worry we know some steps that might help:\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"199b1d9c-0826-500c-849e-279fec2509b5","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm503","title":"Fix for YVM503","description":null,"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We were not able to load the image or information on your box on this occasion. Here are a few steps you can go through to try and fix it:\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"f6a62e73-1efe-56d0-a406-406579746dca","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm106","title":"Fix for YVM106","description":{"description":"Unable to launch red button service"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The red button’s left us a little red faced. But don’t stress, try these steps and we’ll see if we can get that service working again:\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"2b28b2f7-cb73-5534-91dc-070bca7fb033","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}},{"__typename":"ContentfulSupportSiteArticle","slug":"fix-for-yvm211","title":"Fix for YVM211","description":{"description":"Sorry, this section isn’t available on this device"},"articleBody":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"This section is where you’d go to watch your recordings if you had a ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"YouView+ ","nodeType":"text"},{"data":{},"marks":[],"value":"box.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Your YouView box doesn’t have the ability to record. So we thought we’d save you from looking at an empty section.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Thinking of getting a YouView+ box? Our ","nodeType":"text"},{"data":{"uri":"http://www.youview.com/get-youview/"},"content":[{"data":{},"marks":[],"value":"How to get YouView page","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" is a good starting point.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"id":"8593d2d9-4d04-54f0-aa17-9cfbb778077c","productReference":{"slug":"youview-box"},"articleCategoryTopic":{"slug":"error-messages"}}]},"allContentfulSupportSiteProduct":{"edges":[{"node":{"title":"YouView Box","slug":"youview-box","image":{"file":{"details":{"image":{"width":215,"height":41}},"url":"//images.ctfassets.net/sf0fy8wi3dw7/6g6rPJc5z606NEWuK4Ys28/d04f480efb2ea59a0cad5083a2190645/youview-box-noshadow-2.svg"}},"homepageCategoryOrder":[{"title":"Error Messages","slug":"error-messages","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5gdIXpAl1jO7jm3fFUTmmZ/23e7507890901c0920a73908bf3a89dd/error-messages.svg","details":{"image":{"width":100,"height":84}}}}},{"title":"Set up","slug":"set-up","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"image":{"width":96,"height":96}}}}},{"title":"Box and Remote","slug":"box-and-remote","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3PmPjEXHIB6BgUiJPLEzS7/e60015c2e3fbf3227acec9d7b9bd3a46/box-remote.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Channels","slug":"channels","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5GgFpnt95EJruYVuXQewzA/d44796fe89faae312502c21a231225fc/channels.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Guide","slug":"guide","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"On Demand ","slug":"on-demand-players-apps","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3G9RlYQs86sMY6EaJYyWtb/3a6e9c97deca97dba7b94ef99315ec5c/on-demand.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2bXBdT9i8IuyggymkikMUy/8ded02c9e8887dd95b5ff47b65e57040/parental-guide-pin.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Updates","slug":"software-updates","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/14wVFS0U2hFWNom1Y9L6SV/10685ee01509ec899d9a791f17bbb9be/updates-v2__1_.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Recordings","slug":"recordings","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6jsnXc0njPSscm6blLJN0h/3f976b1667acec2cd3969c322536730f/recordings.svg","details":{"image":{"width":92,"height":92}}}}},{"title":"Picture & Sound","slug":"picture-sound","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7fNJwSIcuVl66dkpKeHxWT/474a4df6c68ce0691d3a687fa4605774/picture-and-sound.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Accessibility","slug":"accessibility","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6JPW93kgJ9465U2beoFdW6/224958331f67fc27fa2c9e7c593dfeb9/Accessibility.svg","details":{"image":{"width":92,"height":92}}}}},{"title":"About YouView","slug":"about-youview","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"image":{"width":92,"height":92}}}}}]}},{"node":{"title":"Mobile App","slug":"mobile-app","image":{"file":{"details":{"image":{"width":64,"height":128}},"url":"//images.ctfassets.net/sf0fy8wi3dw7/3gURq9iXKq2tam78zhg8qY/0ebb7621702356c4843adb810437b2c4/youview-mobile-app.svg"}},"homepageCategoryOrder":[{"title":"About the YouView App","slug":"about-the-youview-app","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"image":{"width":92,"height":92}}}}},{"title":"Accessibility","slug":"accessibility","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6JPW93kgJ9465U2beoFdW6/224958331f67fc27fa2c9e7c593dfeb9/Accessibility.svg","details":{"image":{"width":92,"height":92}}}}},{"title":"Guide","slug":"guide","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Updates","slug":"software-updates","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/14wVFS0U2hFWNom1Y9L6SV/10685ee01509ec899d9a791f17bbb9be/updates-v2__1_.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Error Messages","slug":"error-messages","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5gdIXpAl1jO7jm3fFUTmmZ/23e7507890901c0920a73908bf3a89dd/error-messages.svg","details":{"image":{"width":100,"height":84}}}}},{"title":"On Demand ","slug":"on-demand-players-apps","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3G9RlYQs86sMY6EaJYyWtb/3a6e9c97deca97dba7b94ef99315ec5c/on-demand.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Set up","slug":"set-up","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"image":{"width":96,"height":96}}}}}]}},{"node":{"title":"YouView on Sony","slug":"youview-on-sony","image":{"file":{"details":{"image":{"width":200,"height":117}},"url":"//images.ctfassets.net/sf0fy8wi3dw7/evFqyJwK3Ak5SQvT3SV2K/92559356c779fd6c6d5af010faf8be4b/youview-tv-no-shadow.svg"}},"homepageCategoryOrder":[{"title":"About YouView on Sony","slug":"about-youview-on-sony","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7ryLerM2qjJlrLT82riMdm/5c3abd6bf6cf8f8d2e466ca280dae0a7/youview-app.svg","details":{"image":{"width":92,"height":92}}}}},{"title":"Accessibility","slug":"accessibility","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6JPW93kgJ9465U2beoFdW6/224958331f67fc27fa2c9e7c593dfeb9/Accessibility.svg","details":{"image":{"width":92,"height":92}}}}},{"title":"Channels","slug":"channels","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5GgFpnt95EJruYVuXQewzA/d44796fe89faae312502c21a231225fc/channels.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Error Messages","slug":"error-messages","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/5gdIXpAl1jO7jm3fFUTmmZ/23e7507890901c0920a73908bf3a89dd/error-messages.svg","details":{"image":{"width":100,"height":84}}}}},{"title":"Guide","slug":"guide","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6j0AaJROjgGL5s8EmmihNK/ad6748f1c92152f8adaf9db2c0397992/guide.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"On Demand ","slug":"on-demand-players-apps","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3G9RlYQs86sMY6EaJYyWtb/3a6e9c97deca97dba7b94ef99315ec5c/on-demand.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Parental Controls & PIN","slug":"parental-controls-and-pin","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/2bXBdT9i8IuyggymkikMUy/8ded02c9e8887dd95b5ff47b65e57040/parental-guide-pin.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Picture & Sound","slug":"picture-sound","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/7fNJwSIcuVl66dkpKeHxWT/474a4df6c68ce0691d3a687fa4605774/picture-and-sound.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"Recordings","slug":"recordings","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/6jsnXc0njPSscm6blLJN0h/3f976b1667acec2cd3969c322536730f/recordings.svg","details":{"image":{"width":92,"height":92}}}}},{"title":"Set up","slug":"set-up","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/1Z1eg6U4DfLR4vDuarWPk2/97701a719ebd5c2a631d07ae1bbc0962/set-up.svg","details":{"image":{"width":96,"height":96}}}}},{"title":"Updates","slug":"software-updates","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/14wVFS0U2hFWNom1Y9L6SV/10685ee01509ec899d9a791f17bbb9be/updates-v2__1_.svg","details":{"image":{"width":96,"height":84}}}}},{"title":"TV & Remote","slug":"tv-and-remote","icon":{"file":{"url":"//images.ctfassets.net/sf0fy8wi3dw7/3PmPjEXHIB6BgUiJPLEzS7/e60015c2e3fbf3227acec9d7b9bd3a46/box-remote.svg","details":{"image":{"width":96,"height":84}}}}}]}}]},"homescreenPageCheck":{"edges":[{"node":{"slug":"homescreen","pageProduct":null,"pageTopic":null}}]},"changesPageCheck":{"edges":[]}},"pageContext":{}},"staticQueryHashes":["1136232959","2744294623","3631967113","370911686","3862992031","742063479","933346395"]}