{"componentChunkName":"component---src-templates-article-js","path":"/youview-box/box-and-remote/factory-reset-your-box/","result":{"data":{"site":{"siteMetadata":{"title":"YouView Support","siteUrl":"https://support.youview.com"}},"contentfulSupportSiteArticle":{"title":"Factory reset your box","description":{"childMarkdownRemark":{"html":"<p>We hope you never need to do this but if your box has an issue that can’t be fixed, you have the option to factory reset the box.</p>"}},"articleBody":null,"productReference":{"title":"YouView Box","slug":"youview-box"},"articleCategoryTopic":{"slug":"box-and-remote","title":"Box and Remote"},"articleSteps":[{"title":"What is a factory reset?","id":"7fa94a57-2d6b-5e40-a60f-2612c0770e0c","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"This is an option in the settings menu that restores your box back to its original factory settings, ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"deleting all your recordings","nodeType":"text"},{"data":{},"marks":[],"value":" and preferred settings. After a factory reset the software will remain on the latest installed software and will not revert to the original version.\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Important information","id":"a5537c95-75a1-5e60-ae4c-476b4a0d2529","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"How to keep your recordings","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"\nFactory resetting your box deletes all your recordings and preferred settings. We understand how important recordings are to our viewers, so we have another option to factory reset your box but still keep your recordings. Read our ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","content":[{"nodeType":"text","value":"Maintenance Mode FAQ","marks":[],"data":{}}],"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c7iviBdwme04gwMgbmB3LLE","type":"Entry","createdAt":"2019-05-31T13:29:03.882Z","updatedAt":"2023-06-28T15:19:22.280Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":458,"revision":13,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSiteArticle","contentful_id":"supportSiteArticle"}},"contentful_id":"7iviBdwme04gwMgbmB3LLE"},"fields":{"title":{"en-US":"Using Maintenance Mode"},"slug":{"en-US":"using-maintenance-mode"},"description":{"en-US":"Maintenance mode is used to recover your box when something has gone wrong with it. 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