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You can get to the cog by pressing Up and right after opening the Menu.","marks":[],"data":{}}]}]}}},{"title":"Restart your box","id":"a8269773-7c1c-52b0-b163-d2d4b9408397","stepContent":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The old “switch it on and off” routine. Overused but it can often help resolve the issue. 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You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"title":"Further help ","id":"5f649310-8c0c-5e7f-ba01-71236bcb7aba","stepContent":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We didn't think you'd end up here, but thanks for trying all the above steps.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We'd suggest contacting your ","marks":[],"data":{}},{"nodeType":"entry-hyperlink","content":[{"nodeType":"text","value":"service provider ","marks":[],"data":{}}],"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"sf0fy8wi3dw7","contentful_id":"sf0fy8wi3dw7"}},"id":"c2rKYva11TywD2RUDVkarJe","type":"Entry","createdAt":"2019-05-13T13:04:32.025Z","updatedAt":"2023-06-27T16:00:27.823Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment","contentful_id":"master"}},"publishedVersion":13,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"supportSitePage","contentful_id":"supportSitePage"}},"contentful_id":"2rKYva11TywD2RUDVkarJe"},"fields":{"title":{"en-US":"Useful Contacts"},"slug":{"en-US":"useful-contacts"},"description":{"en-US":"Having trouble? Here are a list of useful contacts. "},"body":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":" ","marks":[],"data":{}}]}]}},"specialPageType":{"en-US":"Contact Page"}}}}},{"nodeType":"text","value":"for further help.\n\n","marks":[],"data":{}}],"data":{}}]}}}],"numberedSteps":true,"manufacturerPlatform":null,"articleTags":["router","not","connected","to ","internet","disconnected","broadband","box","set up","set"],"updateDate":null},"contentfulAsset":{"fixed":{"base64":"data:image/jpeg;base64,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","aspectRatio":3.4674157303370787,"width":1800,"height":519,"src":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100","srcSet":"","srcWebp":"//images.ctfassets.net/sf0fy8wi3dw7/63hPfI60kXbR2HhIjqoxjL/54187ec95f890cefb7189e1387926410/youview-support-background.jpg?w=1800&q=100&fm=webp","srcSetWebp":""}}},"pageContext":{"slug":"router-not-connected-to-internet"}},"staticQueryHashes":["1136232959","2744294623","31094879","3631967113","370911686","933346395"]}